Bojangles
11137 E. Ind Blvd, Matthews
(704) 847-2502
Recent Reviews
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Cold dry food, dirty restaurant, rude employees. Especially with an 84 sanitation rating, this restaurant needs to be shut down.
Atmosphere: 1
Food: 1
Service: 1
I’m writing this just to highlight 2 people who make my experience at this bojangles at least tolerable. For context, I go to hs near this location and go there for breakfast or lunch, sometimes both. There’s a young gentleman with an afro and beard that normally takes my order in the mornings and sometimes during the afternoon, I just want to salute him for his work and customer service. He’s normally one of the only ones working the front of the store in the mornings, which is normal as the other employees are prepping for the day. He always goes out of his way to serve me and has a smile on his face when he does it. A stark contrast from the short, older black lady, that normally wears a red shirt—who I assume to be a manager— that always seems to have a problem with me ordering at this store. I recall one time I went in the morning around 6:30-40 and she asked me “Why you always here so early?” in a rude manner. My thing is that they open at 5, so she has an issue with me for no reason. I also receive this service from her in the afternoon, I’m often greeted with a “what you getting?” instead of a “what can I get for you?” and given a “Huh?!” when she can’t hear me instead of a “can you repeat that for me?” This is why I appreciate the young black lady with braces that usually takes my order in the afternoon. She always greets me like I’m a person and gives good customer service. She also makes sure my food is out quick and always wishes me a good day. Because she’s such a breath of fresh air here, I try to tip her anytime I can. All that to say, thank you to those 2 great workers, you deserve her position!
Atmosphere: 4
Food: 3
Service: 5
convinced this location just hates me
for the last two month EVERY SINGLE ORDER IVE PLACED HAS BEEN WRONG
i'm pregnant and my salon suite is two buildings over so i come often w high hopes and i've been let down the last 7 orders... literally either my food cold yall give me what yall want me to have, im missing food, food is old as hell but today the guy at the window was so nice just for me get to work and realize my tea is unsweet like bruh i just want what i order 😭
Atmosphere: 1
Food: 1
Service: 1
Why are the stars low here?? 5 stars all day long... I don't eat here often but when l do the food is fire, folks l got a reg fry they were so hot and FRESH two hours later were still so good. The staff here today Sat the 3rd 2026 deserve raises.. thank you for making my lunch amazing 👏...
Food: 5
Service: 5
Inside smells old and wet, needs a good remodel. Don’t leave without checking the quality of your food because once you do the manager Jerry couldn’t care less about the money you just threw in the trash. McDonald’s is more consistent than this Bojangles
Atmosphere: 1
Food: 1
Service: 1
RAW CHICKEN and ZERO accountability.
Being served RAW CHICKEN is unacceptable and dangerous. When it was brought to the staff’s attention, they showed no concern or accountability whatsoever. The food was disgusting and the service was just as bad.
From the very first encounter, the older lady working there was extremely rude and clearly should not be in a customer-facing position.
I will never be coming back and will be contacting the health department!.
Atmosphere: 1
Food: 1
Service: 1
The biscuit was hard as a brick, the employees were eating while dealing with a customer, and they were arguing with us. I would recommend not going there.
Atmosphere: 1
Food: 1
Service: 1
Very old grease. Fries were horrible.
First last week there was hair in my food, then this morning I order the same thing I normally do 4 times a week sausage biscuit comb with no rounds, pepsi and 2 strawberry jelly y'all give me fries instead.🤦🏿♀️ I get all the way to work to see my order wrong.
Atmosphere: 1
Food: 1
Service: 1
Drove off after ordering food and getting to the window and seeing a 84.5 sanitation score. 🤢🤢
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I usually stop here maybe 3 times a week on my way to work. They are usually slow. But this morning I get to work to eat and of course there is hair in my food so whoever is making the biscuits had there hair on my food I’m going to go back for a refund when I get off today
Atmosphere: 1
Food: 1
Service: 1
This place is absolutely disgusting. The bathrooms are Beyond gross. Took my food to go cuz I was too scared to eat here even the dining rooms gross.
Food: 2
Terrible service 30 min for a 3 piece chicken combo y'all need some better cooks fr
Atmosphere: 1
Food: 1
Service: 1
Yummy, good southern chicken. I enjoyed and I do recommend
Service is slow
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