Bruegger's Bagels

It’s been a minute since I’ve been here, went to the counter to place an order by the bagel section. Nobody greeted me and I’m standing there just waiting for someone to say “next in line or hi how can I help you? Shop was empty. Until I said hello can I place an order for some bagels. There were about 5 guys near the bagel section just working and prepping online orders, not even looking up. One of the guys finally speaks and says you have to go to the cashier to place an order. That’s something new, haven’t been here about 1 year! However no problem, the heavy set man at the register with glasses- also didn’t greet me while he was bagging an item for an online order. So I just stood there waiting, no hello, or I’ll be with you in a second. Just a very dry demeanor and I’m thinking to my self if he’s the manager then I wouldn’t be surprise his employees will be the same way. I felt like I was an inconvenience to them! That’s an awful feeling to have as a customer who’s spending money at an establishment. Not sure what’s going on with this place!
Not to mention- I ordered half a dozen bagels, got home and there were only 5 bagels in the bag. Just sad at this point! Never coming back to this place, deleting my account with this establishment!

Atmosphere: 1

Food: 1

Service: 1

Forgot multiple items in our order. Hard to eat a bagel with cream cheese without cream cheese

Atmosphere: 3

Food: 1

Service: 1

Dirty dining area and tables. Bagels are decent, but order was made incorrectly. Customer service at check out is a doozy. The older northern gentlemen likes to question how you’re ordering and mock what you’re requesting. Not surprised getting an incorrect order when he isn’t actively listening to it, but rather thinking of a smart remark to respond with. Don’t know if it’s sarcasm or not but at work isn’t the place to be condescending especially to paying customers.

Atmosphere: 2

Food: 4

Service: 1

One of my main spots to get bagels for me and/or my fiancee. She loves a classic bagel sliced with cream cheese, and I love any sandwich, but the farmhouse I think is the best. The people are usually friendly AND fast. The all star always seems to be Tyler though. He's always on it!

Atmosphere: 5

Food: 5

Service: 5

The bagels are good, the service is fast, and the regular employees are efficient.

I docked one star because the manager on duty (a gentleman in a black polo today at 945am on 24 Jul 25) needs food handling retraining. I’m glad he wasn’t filling my order. With gloved hands I saw him:
- handle his personal cell phone then handle a bagel.
- adjust his pants then handle food.
With bare hands
- touch his face to adjust his glasses then put on gloves and handle food.

He did not wash his hands replacements gloves between any of these instances. That’s like food handling 101. Wash your hands and change your gloves if you touch anything but the food prep you’re supposed to be handling.

Atmosphere: 4

Food: 5

Service: 5

These are the freshest and most flavorful bagels I have found in the Charlotte area. I particularly appreciate the fact that I can get peanut butter as a spread on my bagel. This location offers great indoor or outdoor seating options

Atmosphere: 5

Food: 5

Service: 5

Their bagels are great.

Atmosphere: 5

Food: 5

Service: 5

This is my go-to treat for breakfast on my way to work. Tyler, the manager of the store, never fails to be friendly, efficient, and conversational while my order is being prepared. He always remembers my order and I've seen him to the same to several other customers. It's always nice when your order is being made even before you walk in! The store is always clean and they always have a steady supply of food being made and prepared. I'll always go here for my bagels!

Atmosphere: 5

Food: 5

Service: 5

It’s is an amazing place for breakfast, the food was delicious, the workers were so nice, this is one of my favorite places now!🙏👍🏻

Tyler is the best! Courteous and entertaining as well. Came for my sisters birthday and left with a great story. :-)
Bagel was delicious!

Atmosphere: 5

Food: 5

Service: 5

Wow! Tyler was AMAZING and DELIGHTFUL! I’ll definitely be back to THIS location!

Atmosphere: 5

Food: 5

Service: 5

My favorite place to come. The employees care and always makes it a family environment ❤️

Atmosphere: 5

Food: 5

Service: 5

I’m officially done coming here. Been coming here for well over 10 years but as of later it’s just not right anymore. I kid you not if I ask for a specific direction of what I want for a bagel it it’s always wrong. 9 out of the last 10 orders I have had to be remade , sometimes even twice. It’s super disappointing because I used to come here as a kid and I introduced this place to my wife and she loved it at first but when the consistency now is just a wrongly made order it’s just sad.

Management very personable and service always great!!

Best bagels in Matthew's nc for sure!!
Love this place