I placed an online order as suggested by the sign on the side window, which clearly stated that customers could order online and pick up at that same window. I followed the instructions, stood in front of the pickup window, and waited patiently.
I saw what looked like my order being prepared, but instead of opening the window or even acknowledging me (the only person standing there), the staff placed the order in the freezer and walked away. I assumed it must’ve been someone else’s, so I continued to wait. After another 5 minutes, I finally knocked and was greeted as if I had just arrived—despite standing there for over 10 minutes.
Sure enough, my order had been sitting in the freezer the whole time.
To make matters worse, the outdoor pickup area was infested with bugs, and I was getting eaten alive while waiting. On top of that, one female employee was club dancing in front of customers. While I’m all for fun and energy, it felt more unprofessional than entertaining in this setting.
Overall, the lack of basic communication and customer awareness, combined with the uncomfortable environment, made for a pretty frustrating experience.
Attached is a picture of our Bruster’s Blasts - a nice one inch short of the top.
Corey Jacobs
My son LOVES the plain Banana which they literally never have in rotation. When you guys 1st opened I could order a 1/2 or whole gallon and have it within 24 hours.. Called said would take 2 weeks to possibly have it . Left 2 stars because it is the best I have ever had, not just banana. You should ALWAYS have it plain like you would vanilla
Brian Fried
Good ice cream and staff is friendly. Plenty of parking.
No public bathroom for customers.
Sj Rose (Rareblackrose)
This was my first time at Bruster's and it was delicious. I had the key lime pie ice cream and the graham cracker crust was really good.
Moe
Very good! Son and daughter in law brought us here while we was on vacation offer dinner. Definitely stop again and will recommend.
Steve Rettig
The staff very friendly!!
catherine bell
BRUSTERS never disappoints. The staff is always nice and polite and I love how they continually change the flavors.
Igor Beylin
Solid ice cream joint. Lots of flavors tons of options nothing over 7.50. Only drawback is there’s no Airtable conditioned space to sit. There’s a covered area around the side.
Irene Jayma
Really good! We got a banana split, with vanilla , coffee and toffee crunch and all the normal toppings. I usually don’t like syrups these were nice and light not heavy and thick like were normally used to. The staff was helpful, lots of seating outside but too many bugs
M. Romero
We visited the Matthews location 6/24 @5:15 pm, no drive tru so we got out and ordered a smsll cake cone with ice cream and a Blast. We thought it would be fast because we had visited other locations during holidays and even then they don't take more than lik 10- 12 mins. That day it was super hot but we sat and waited...waited...waited...I decided to go to the car because the heat just got unbearable while my husband waited. We probably waited 20- 25 minutes...,no one else came by to pick an order so my husband looked inside through the glass. Three teenagers, 2 girls, one boy - employees. Only one of them was working, the other two were on their cellphones the whole time. Once they realized he was watching them, then* they rushed to make our order.
Loved it not from originally around here move down here a few years ago love hard serve ice cream first place been able to find that actually serves just hard serve ice cream. Was a great experience
Aaron Carpenter
Quality product and service
Paul Nestor
Great Customer Service
Evaristo Solano
Nice place
Akshat Kumar
This Bruster’s location in Mathews, the suburb of Charlotte was good for the most part. We visited on a Thursday evening for some ice cream and weren’t disappointed.
We got the Brownie Sundaes. The quantity was quite generous; however the brownie itself was quite hard—maybe from having been cooked too long, or being stale, or just being cold from storage. We were hoping for the brownie to be soft and warm to complement the cold ice cream, but sadly that wasn’t the case.
You order at the window, and the seating is outside. There are quite a few tables and benches outside to handle the busy hours. We saw a lot of parking available at the location.
I’m hoping other sundaes and cones might be a more fulfilling experience.
Disappointing Experience at the Pickup Window
I placed an online order as suggested by the sign on the side window, which clearly stated that customers could order online and pick up at that same window. I followed the instructions, stood in front of the pickup window, and waited patiently.
I saw what looked like my order being prepared, but instead of opening the window or even acknowledging me (the only person standing there), the staff placed the order in the freezer and walked away. I assumed it must’ve been someone else’s, so I continued to wait. After another 5 minutes, I finally knocked and was greeted as if I had just arrived—despite standing there for over 10 minutes.
Sure enough, my order had been sitting in the freezer the whole time.
To make matters worse, the outdoor pickup area was infested with bugs, and I was getting eaten alive while waiting. On top of that, one female employee was club dancing in front of customers. While I’m all for fun and energy, it felt more unprofessional than entertaining in this setting.
Overall, the lack of basic communication and customer awareness, combined with the uncomfortable environment, made for a pretty frustrating experience.
Attached is a picture of our Bruster’s Blasts - a nice one inch short of the top.
My son LOVES the plain Banana which they literally never have in rotation. When you guys 1st opened I could order a 1/2 or whole gallon and have it within 24 hours.. Called said would take 2 weeks to possibly have it . Left 2 stars because it is the best I have ever had, not just banana. You should ALWAYS have it plain like you would vanilla
Good ice cream and staff is friendly. Plenty of parking.
No public bathroom for customers.
This was my first time at Bruster's and it was delicious. I had the key lime pie ice cream and the graham cracker crust was really good.
Very good! Son and daughter in law brought us here while we was on vacation offer dinner. Definitely stop again and will recommend.
The staff very friendly!!
BRUSTERS never disappoints. The staff is always nice and polite and I love how they continually change the flavors.
Solid ice cream joint. Lots of flavors tons of options nothing over 7.50. Only drawback is there’s no Airtable conditioned space to sit. There’s a covered area around the side.
Really good! We got a banana split, with vanilla , coffee and toffee crunch and all the normal toppings. I usually don’t like syrups these were nice and light not heavy and thick like were normally used to. The staff was helpful, lots of seating outside but too many bugs
We visited the Matthews location 6/24 @5:15 pm, no drive tru so we got out and ordered a smsll cake cone with ice cream and a Blast. We thought it would be fast because we had visited other locations during holidays and even then they don't take more than lik 10- 12 mins. That day it was super hot but we sat and waited...waited...waited...I decided to go to the car because the heat just got unbearable while my husband waited. We probably waited 20- 25 minutes...,no one else came by to pick an order so my husband looked inside through the glass. Three teenagers, 2 girls, one boy - employees. Only one of them was working, the other two were on their cellphones the whole time. Once they realized he was watching them, then* they rushed to make our order.
Restaurantji Recommends
Loved it not from originally around here move down here a few years ago love hard serve ice cream first place been able to find that actually serves just hard serve ice cream. Was a great experience
Quality product and service
Great Customer Service
Nice place
This Bruster’s location in Mathews, the suburb of Charlotte was good for the most part. We visited on a Thursday evening for some ice cream and weren’t disappointed.
We got the Brownie Sundaes. The quantity was quite generous; however the brownie itself was quite hard—maybe from having been cooked too long, or being stale, or just being cold from storage. We were hoping for the brownie to be soft and warm to complement the cold ice cream, but sadly that wasn’t the case.
You order at the window, and the seating is outside. There are quite a few tables and benches outside to handle the busy hours. We saw a lot of parking available at the location.
I’m hoping other sundaes and cones might be a more fulfilling experience.
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