I’m normally not a Dunkin’ girl but JT made my drink soo good this man needs a raise and I will be back!!
Atmosphere: 5
Food: 5
Service: 5
Sejal Chappell
This location is AMAZING ! I stop by there almost every morning and the staff feels like family at this point. Amazing customer service and I look forward to seeing the employees every morning on my way to work. Best location in Charlotte, NC.
Atmosphere: 5
Food: 5
Service: 5
Mikele DePaolo
MISS DEE and JT And their crew, are absolutely amazing!
Wonderful way to start the day positive , friendly, and Always hooked me up on Boston Crème and jelly Donuts. lol
All jokes aside what a great experience. This location has been by far the best. It’s great to hit before you go uptown Charlotte, Trust me, you’ll feel the love when you come in. Thank you guys!!!!!! all love ❤️ and
Atmosphere: 5
Food: 5
Service: 5
Angelina Balestrieri
honestly the worst dunkin i’ve ever been to. The service is extremely slow and the drive through speaker barely works, so 99% of them our orders come out wrong. They always are out of stock of the drink flavors and food. the only reason they still have business is because it’s the only dunkin in the area
Atmosphere: 1
Food: 1
Service: 1
Nicole Delhamer
I love this location! JT at the front is super nice and deserves all the recognition. On a busy Monday morning he was able to get my order exactly the way that I Wanted Without hesitation. Definitely makes me feel like he cares about the customers even though it’s just coffee. Thanks for making my day JT you have created a new regular !
Atmosphere: 5
Food: 5
Service: 5
Robin
We stopped in for Dunkin coffee and a sweet treat!!! I really like the remodeled look. Customer service was great and the coffee and donuts were delish! The prices are really cheap. 2 coffees and 2 donuts only $13.00
Atmosphere: 4
Food: 5
Service: 5
Adam A1
Customer service is trash, the two black women who are running the window don’t know how to talk to people through the drive-through. The lady taking my order at 11:05am today through the drive-through window had an attitude for no reason and I had to repeat myself twice for my order because she can’t understand people when they order. Absolutely no professionalism whatsoever. It’s sad to say that they are both adults. I will never come here to this location again and I will make sure I tell everyone I know not to come to this location ever if they don’t want to get treated like crap.
Atmosphere: 1
Food: 1
Service: 1
Anthony Puckett
Literally sat at the drive thru for over 15 minutes before someone came to the speaker. Never was acknowledged. Still sitting here currently waiting on someone to acknowledge me. This is wild and if staffing is this much of an issue why does the store open.Finally got someone on to take order and were out of everything I tried to order.
Service: 1
Derrick Campbell
Horrible customer service!! First they took the order, idk what was wrong with the order in front of me but that took a whole 10 minutes in the drive thru. Then I get to the window and she says the complete wrong order and gets mad at me like I put it in the system. Mind you it’s after 3 and it’s happy hour special proceeds to ring up regular price. Ask for the recipe. Another attitude and switches her position with her coworker. Coworker takes over hands the wrong drink she gets mad. Looks at the other girl gets the correct drink order from her and finally gets it right. If they are to be dealing with customers they need to check themselves and attitudes when nobody did nothin wrong. Just because you having a bad day don’t put that on nobody or get out of the service industry. You never know who you coming in contact with and that service was not it. The crew on duty for Saturday, 10/4/25 at this location around 3pm needs to be retrained immediately and I hope neither are them are managers seriously
Atmosphere: 1
Service: 1
Miles Davis
At around 11:30-11:50 today 10.1.25 I went to this location. The woman at the drive thru was EXTREMELY rude. She should NEVER be placed in front of people. She must’ve been raised by wolves. I left with nothing she was TERRIBLE.
I don’t know who was on the drive thru today but they need their mother to raise them better….
Atmosphere: 1
Food: 1
Service: 1
Jim Harrington
Worst place to go for coffee, never made right, always 15 min wait to get through the line every time in the morning almost 20 min wait for a coffee. Friendly people but Jesus make the coffees faster and get them out the window this is the worst place I’ve been for anything
Atmosphere: 1
Food: 1
Service: 1
Angel Baide
When they say America runs on Dunkin, I live by it.
As a high driven individual, I need my coffee, cold brew, and a good bite.
Through their app, ordering ahead is phenomenal.
Also, their discounts once you’ve accumulated enough points? Amazing.
Best of the best!
Atmosphere: 5
Food: 5
Service: 5
Monet Bailey
Most welcoming Dunkin I’ve been in a long time!! Will be back tomorrow thank you all so much!!!
Atmosphere: 5
Food: 5
Service: 5
Molly Wermuth
The staff is always unfriendly. The food and drinks always have something wrong with them. By far the worst dunkin I’ve ever been to. I will literally drive an extra 10 minutes to go to a different one.
I’m normally not a Dunkin’ girl but JT made my drink soo good this man needs a raise and I will be back!!
Atmosphere: 5
Food: 5
Service: 5
This location is AMAZING ! I stop by there almost every morning and the staff feels like family at this point. Amazing customer service and I look forward to seeing the employees every morning on my way to work. Best location in Charlotte, NC.
Atmosphere: 5
Food: 5
Service: 5
MISS DEE and JT And their crew, are absolutely amazing!
Wonderful way to start the day positive , friendly, and Always hooked me up on Boston Crème and jelly Donuts. lol
All jokes aside what a great experience. This location has been by far the best. It’s great to hit before you go uptown Charlotte, Trust me, you’ll feel the love when you come in. Thank you guys!!!!!! all love ❤️ and
Atmosphere: 5
Food: 5
Service: 5
honestly the worst dunkin i’ve ever been to. The service is extremely slow and the drive through speaker barely works, so 99% of them our orders come out wrong. They always are out of stock of the drink flavors and food. the only reason they still have business is because it’s the only dunkin in the area
Atmosphere: 1
Food: 1
Service: 1
I love this location! JT at the front is super nice and deserves all the recognition. On a busy Monday morning he was able to get my order exactly the way that I Wanted Without hesitation. Definitely makes me feel like he cares about the customers even though it’s just coffee. Thanks for making my day JT you have created a new regular !
Atmosphere: 5
Food: 5
Service: 5
We stopped in for Dunkin coffee and a sweet treat!!! I really like the remodeled look. Customer service was great and the coffee and donuts were delish! The prices are really cheap. 2 coffees and 2 donuts only $13.00
Atmosphere: 4
Food: 5
Service: 5
Customer service is trash, the two black women who are running the window don’t know how to talk to people through the drive-through. The lady taking my order at 11:05am today through the drive-through window had an attitude for no reason and I had to repeat myself twice for my order because she can’t understand people when they order. Absolutely no professionalism whatsoever. It’s sad to say that they are both adults. I will never come here to this location again and I will make sure I tell everyone I know not to come to this location ever if they don’t want to get treated like crap.
Atmosphere: 1
Food: 1
Service: 1
Literally sat at the drive thru for over 15 minutes before someone came to the speaker. Never was acknowledged. Still sitting here currently waiting on someone to acknowledge me. This is wild and if staffing is this much of an issue why does the store open.Finally got someone on to take order and were out of everything I tried to order.
Service: 1
Horrible customer service!! First they took the order, idk what was wrong with the order in front of me but that took a whole 10 minutes in the drive thru. Then I get to the window and she says the complete wrong order and gets mad at me like I put it in the system. Mind you it’s after 3 and it’s happy hour special proceeds to ring up regular price. Ask for the recipe. Another attitude and switches her position with her coworker. Coworker takes over hands the wrong drink she gets mad. Looks at the other girl gets the correct drink order from her and finally gets it right. If they are to be dealing with customers they need to check themselves and attitudes when nobody did nothin wrong. Just because you having a bad day don’t put that on nobody or get out of the service industry. You never know who you coming in contact with and that service was not it. The crew on duty for Saturday, 10/4/25 at this location around 3pm needs to be retrained immediately and I hope neither are them are managers seriously
Atmosphere: 1
Service: 1
At around 11:30-11:50 today 10.1.25 I went to this location. The woman at the drive thru was EXTREMELY rude. She should NEVER be placed in front of people. She must’ve been raised by wolves. I left with nothing she was TERRIBLE.
Service: 1
Restaurantji Recommends
I don’t know who was on the drive thru today but they need their mother to raise them better….
Atmosphere: 1
Food: 1
Service: 1
Worst place to go for coffee, never made right, always 15 min wait to get through the line every time in the morning almost 20 min wait for a coffee. Friendly people but Jesus make the coffees faster and get them out the window this is the worst place I’ve been for anything
Atmosphere: 1
Food: 1
Service: 1
When they say America runs on Dunkin, I live by it.
As a high driven individual, I need my coffee, cold brew, and a good bite.
Through their app, ordering ahead is phenomenal.
Also, their discounts once you’ve accumulated enough points? Amazing.
Best of the best!
Atmosphere: 5
Food: 5
Service: 5
Most welcoming Dunkin I’ve been in a long time!! Will be back tomorrow thank you all so much!!!
Atmosphere: 5
Food: 5
Service: 5
The staff is always unfriendly. The food and drinks always have something wrong with them. By far the worst dunkin I’ve ever been to. I will literally drive an extra 10 minutes to go to a different one.
Atmosphere: 1
Food: 1
Service: 1
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