Food is always good but they can definitely improve customer service. Our last experience wasn’t a good one. There were two people in line before us . The young lady was methodically preparing their order which was several pizzas. Yes, it was slow but no big deal. What bothered me was the second young lady working at the same counter who couldn’t pause long enough in preparing online orders, to assist us. She looked at us several times fully aware that we had been waiting awhile. Yes, I understand that it is first come, first serve. But maybe rather than continuing to fill online orders, of which nobody was waiting on, instead take care of your in-store customers. I would rather patronize stores that care about all their customers. I would have had no problem waiting if they had only one employee working, but that was not the case. Value all your customers!
Atmosphere: 3
Food: 4
Service: 1
Brianna Grimes
Yesterday 9/14/25 my son and I entered the restaurant and were immediately met with the nastiest look from the blonde cashier. Then she is told the other representative would be with us, because she was working on another order. No welcome, no hello, just straight to the point. Apparently the other person didn’t finish her task in time so the initial representative had to take our orders. After me stating twice that I had never been there before hoping she would explain the process to me, I ordered a cheese pizza and asked that the pineapples be placed on after baking. My son placed his order and I paid. I asked her how long it could take, to which she snapped “ well we don’t have the regular amount of people so I don’t know.” I took a chance and ran to the Harris teeter behind the building, 15 mins at most and returned to find my pizzas sitting waiting for me. My pineapples were on my son’s pizza. They offered to remake it but at that point I just wanted to get out. Probably won’t ever return. She needs to learn soft skills.
Atmosphere: 2
Food: 5
Service: 3
Yana Ilchenko
The worst pizza I’ve ever had. The pizza was cold, even though we had just picked it up. It had just been sitting there, not reheated, just waiting for us. The cheese wasn’t even real cheese, but some weird, unrecognizable substance. And the chicken was strange, tasteless, and clumped only in the middle.
Food: 1
Kristie Marino
Stopped in in a Friday night. Not very busy but waited in line for 6 minutes. Associate did NOT want to be there and you could tell. She was not friendly and didnt prepare the food as it should have been. Come on Mods...hire better people.
Atmosphere: 3
Food: 4
Service: 2
Wendy P.
This is my to go spot. Staff is super great and it’s always that one person that has the bigger personality than others who greet you talks to you and has that great energy and vibe.
Atmosphere: 5
Food: 5
Service: 5
Vlad
Always good, great service, great pizza. Only downside is if you pile on too much stuff the middle may not cook all the way thru.
Atmosphere: 5
Food: 5
Service: 5
Glory Pena
I came in to order two small pizzas and two children's drinks but ended up waiting over 20 minutes. When I inquired about my order (which I never received a receipt for), the cashier acted like I hadn’t placed it at all. I was charged $14.90, but they said they couldn't find my order in the system. It felt like I was being treated with suspicion, which was frustrating. I decided to leave, and I won't be returning to this location. They can keep the $14.90.
Atmosphere: 1
Service: 1
Steven Harmaty
Did not get to order. A lady washed her hands and put on gloves. She asked for my order and I said I wanted an original MOD. She goes to the back and gets white buckets. There were some dough on a tray pre-made. So I left and went somewhere else. Please communicate with the customer and say hold I will be right with you. Might have to second guess going to this location.
Service: 1
Iam MsPink
I love how this place allows you to get creative with your pizza ! The pizza didn't take long to cook either. I also appreciated the employees being patient with me since it was my first time here !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mod Pizza
Kelly Nicole
Very good. I love the unlimited toppings! I get the same thing every time!
My first time visiting this location! The customer service is outstanding. I ordered a pizza and was told it wasn’t the best quality so they remade it. This by far was the best experience I’ve ever had at Mod Pizza. Will definitely visit this location more often!
Atmosphere: 5
Food: 5
Service: 5
Tim Baucom
Had a wonderful experience. Food was excellent and I will return. PS it was as good the second day warmed up as it was the first. Yummy
Atmosphere: 5
Food: 5
Service: 5
Eve Mckinney
I love this place. You get to choose what you want on your pizza, and their food is delicious.
Atmosphere: 5
Food: 5
Service: 5
Tononnie Sires
The staff was friendly and helpful. My order was exactly what I ordered
Atmosphere: 5
Food: 5
Service: 5
Donna Allen-Krug
Visiting manager from local store was friendly and upbeat....he made our pizza and salad with ease and patiently answered all of my questions as it was my 1st visit.
Food is always good but they can definitely improve customer service. Our last experience wasn’t a good one. There were two people in line before us . The young lady was methodically preparing their order which was several pizzas. Yes, it was slow but no big deal. What bothered me was the second young lady working at the same counter who couldn’t pause long enough in preparing online orders, to assist us. She looked at us several times fully aware that we had been waiting awhile. Yes, I understand that it is first come, first serve. But maybe rather than continuing to fill online orders, of which nobody was waiting on, instead take care of your in-store customers. I would rather patronize stores that care about all their customers. I would have had no problem waiting if they had only one employee working, but that was not the case. Value all your customers!
Atmosphere: 3
Food: 4
Service: 1
Yesterday 9/14/25 my son and I entered the restaurant and were immediately met with the nastiest look from the blonde cashier. Then she is told the other representative would be with us, because she was working on another order. No welcome, no hello, just straight to the point. Apparently the other person didn’t finish her task in time so the initial representative had to take our orders. After me stating twice that I had never been there before hoping she would explain the process to me, I ordered a cheese pizza and asked that the pineapples be placed on after baking. My son placed his order and I paid. I asked her how long it could take, to which she snapped “ well we don’t have the regular amount of people so I don’t know.” I took a chance and ran to the Harris teeter behind the building, 15 mins at most and returned to find my pizzas sitting waiting for me. My pineapples were on my son’s pizza. They offered to remake it but at that point I just wanted to get out. Probably won’t ever return. She needs to learn soft skills.
Atmosphere: 2
Food: 5
Service: 3
The worst pizza I’ve ever had. The pizza was cold, even though we had just picked it up. It had just been sitting there, not reheated, just waiting for us. The cheese wasn’t even real cheese, but some weird, unrecognizable substance. And the chicken was strange, tasteless, and clumped only in the middle.
Food: 1
Stopped in in a Friday night. Not very busy but waited in line for 6 minutes. Associate did NOT want to be there and you could tell. She was not friendly and didnt prepare the food as it should have been. Come on Mods...hire better people.
Atmosphere: 3
Food: 4
Service: 2
This is my to go spot. Staff is super great and it’s always that one person that has the bigger personality than others who greet you talks to you and has that great energy and vibe.
Atmosphere: 5
Food: 5
Service: 5
Always good, great service, great pizza. Only downside is if you pile on too much stuff the middle may not cook all the way thru.
Atmosphere: 5
Food: 5
Service: 5
I came in to order two small pizzas and two children's drinks but ended up waiting over 20 minutes. When I inquired about my order (which I never received a receipt for), the cashier acted like I hadn’t placed it at all. I was charged $14.90, but they said they couldn't find my order in the system. It felt like I was being treated with suspicion, which was frustrating. I decided to leave, and I won't be returning to this location. They can keep the $14.90.
Atmosphere: 1
Service: 1
Did not get to order. A lady washed her hands and put on gloves. She asked for my order and I said I wanted an original MOD. She goes to the back and gets white buckets. There were some dough on a tray pre-made. So I left and went somewhere else. Please communicate with the customer and say hold I will be right with you. Might have to second guess going to this location.
Service: 1
I love how this place allows you to get creative with your pizza !
The pizza didn't take long to cook either.
I also appreciated the employees being patient with me since it was my first time here !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mod Pizza
Very good. I love the unlimited toppings! I get the same thing every time!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My first time visiting this location! The customer service is outstanding. I ordered a pizza and was told it wasn’t the best quality so they remade it. This by far was the best experience I’ve ever had at Mod Pizza. Will definitely visit this location more often!
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful experience. Food was excellent and I will return.
PS it was as good the second day warmed up as it was the first. Yummy
Atmosphere: 5
Food: 5
Service: 5
I love this place. You get to choose what you want on your pizza, and their food is delicious.
Atmosphere: 5
Food: 5
Service: 5
The staff was friendly and helpful. My order was exactly what I ordered
Atmosphere: 5
Food: 5
Service: 5
Visiting manager from local store was friendly and upbeat....he made our pizza and salad with ease and patiently answered all of my questions as it was my 1st visit.
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