Cameron helped me. He was very knowledgeable and kind and created a great smoothie for me. Thanks Cameron!!!
Atmosphere: 5
Food: 5
Service: 5
Inner Peace
I visited Smoothie King in Matthews as it is by far the best with efficiency and customer service. However this morning was a different experience. I arrived at the drive thru around 7:40 or 7:45 and I get my usual the PB Swizzle. The young lady taking my order asked would I like to add anything I said no but could you please make I get sure I a little more peanut butter on the swizzle. When I arrived to the window to pay it was $14.98. $2.00 extra for asking for a little more peanut butter?! I can see if I got a bowl without peanut butter and I wanted it as an add on then yes the $2.00 charge would be accurate, but the bowl already coms with peanut butter. It’s just the principle of it all.
Food: 5
Service: 2
Ross Goddard
Excellent service and prep at this location.
Rooz R.
This place is always so slow no matter the time of the day. It is pretty obvious that management has little to no regards for customer service. There has yet to be a single occasion that I arrive from ordering my smoothie ahead of time and still not have to wait 5-15 minutes AFTER the time the app says your order will be ready. And what is worst is the employees always seem like they have a chip on their shoulder, so not only is your order bound to be made at a snail's pace but they also give you a side of attitude with it.
Cooper Taylor
I come in about once a week and the smoothies always taste great and come out in a timely manner. The service is great. Workers are super friendly and always listen to my fun facts, such as how Indonesia is the world’s largest producer of nickel. Some even take the time to get to know you and your order. Can’t recommend enough.
Monica Murphy Bacon
My husband and I have had the worst experience's while ordering from this location. We both feel very targeted and it's very obvious. There are flies always on the inside of the store on the different surfaces. The rating is a 97.0. The manager and another employee have been the main two making us feel like we are not welcomed in the store. They go so far as to talk about us very obviously when we're in the store. The customer service from those two is the worst I've had. I've been to other stores around the city and I've not had those problems. It's a shame that paying for items that are not inexpensive comes with uncleanliness, targeting, lack of customer service, and rudeness from employees including the manager. I can gladly spend my money somewhere I'm treated right since I go basically everyday.
Joseph Lowther
I have been a regular at this smoothie king for a while now. Never had a bad experience. The employees are always super welcoming and helpful. It is also obvious that they clean the counters and surfaces regularly.
Hunter Calvert
one of the best smoothie places i’ve been, the service is fast and my orders are always accurate. the staff are very friendly too. i’ll go out of my way to come here rather than other stores!
Josh Stansell
The workers are always friendly and helpful. They work diligently and my order comes out quickly. The smoothies always taste great too!
Nandini Mittal
i love this place and the workers their always get my order right . they are also super quick .
999 rock on ??Tyler makes the best Island Impacts and Kindness In A Cup
Monica B.
My husband and I have had the worst experience's while ordering from this location. We both feel very targeted and it's very obvious. There are flies always on the inside of the store on the different surfaces. The rating is a 97.0. The manager and another employee have been the main two making us feel like we are not welcomed in the store. They go so far as to talk about us very obviously when we're in the store. The customer service from those two is the worst I've had. I've been to other stores around the city and I've not had those problems. It's a shame that paying for items that are not inexpensive comes with uncleanliness, targeting, lack of customer service, and rudeness from employees including the manager. I can gladly spend my money somewhere I'm treated right since I go basically everyday.
Shelia S.
Awful awful customer service!! The young people that work there do not care about the customers they only care about getting paid and that's it!! I can't even believe the card machine ask for a tip? Really, I wouldn't leave someone a tip for the awful customer service they provide. In my opinion if I owned that business they would be lucky to even have a job!!
Jose D.
Smoothie was great! Customers service was the worst so far! Front girl did not greet and had "pissed" face the whole time i placed my order. Very unprofessional and seem like she did not want to be there.
Jay Lo
I've been coming to this location for a long time getting their Metabolism Booster smoothies which are delicious. Then I got an email notification that they were now selling new smoothie bowls-3 kinds. I decided to try one. I had the Go Go Goji Crunch bowl. It was so delicious. I had seen people make these bowls on social media and always wanted to try it. This bowl is ALOT bigger than the pics. The pics don't do it justice. It had the smoothie as the base (Acai). On top were your blueberries, strawberries, goji berries, granola, and a little drizzle of honey on top. It's enough for two people really. I will definitely be getting it again or trying another kind of bowl. I strongly recommend that you try it! Customer service was great too as usual.
Cameron helped me. He was very knowledgeable and kind and created a great smoothie for me. Thanks Cameron!!!
Atmosphere: 5
Food: 5
Service: 5
I visited Smoothie King in Matthews as it is by far the best with efficiency and customer service. However this morning was a different experience. I arrived at the drive thru around 7:40 or 7:45 and I get my usual the PB Swizzle. The young lady taking my order asked would I like to add anything I said no but could you please make I get sure I a little more peanut butter on the swizzle. When I arrived to the window to pay it was $14.98. $2.00 extra for asking for a little more peanut butter?! I can see if I got a bowl without peanut butter and I wanted it as an add on then yes the $2.00 charge would be accurate, but the bowl already coms with peanut butter. It’s just the principle of it all.
Food: 5
Service: 2
Excellent service and prep at this location.
This place is always so slow no matter the time of the day. It is pretty obvious that management has little to no regards for customer service. There has yet to be a single occasion that I arrive from ordering my smoothie ahead of time and still not have to wait 5-15 minutes AFTER the time the app says your order will be ready. And what is worst is the employees always seem like they have a chip on their shoulder, so not only is your order bound to be made at a snail's pace but they also give you a side of attitude with it.
I come in about once a week and the smoothies always taste great and come out in a timely manner. The service is great. Workers are super friendly and always listen to my fun facts, such as how Indonesia is the world’s largest producer of nickel. Some even take the time to get to know you and your order. Can’t recommend enough.
My husband and I have had the worst experience's while ordering from this location. We both feel very targeted and it's very obvious. There are flies always on the inside of the store on the different surfaces. The rating is a 97.0. The manager and another employee have been the main two making us feel like we are not welcomed in the store. They go so far as to talk about us very obviously when we're in the store. The customer service from those two is the worst I've had. I've been to other stores around the city and I've not had those problems. It's a shame that paying for items that are not inexpensive comes with uncleanliness, targeting, lack of customer service, and rudeness from employees including the manager. I can gladly spend my money somewhere I'm treated right since I go basically everyday.
I have been a regular at this smoothie king for a while now. Never had a bad experience. The employees are always super welcoming and helpful. It is also obvious that they clean the counters and surfaces regularly.
one of the best smoothie places i’ve been, the service is fast and my orders are always accurate. the staff are very friendly too. i’ll go out of my way to come here rather than other stores!
The workers are always friendly and helpful. They work diligently and my order comes out quickly. The smoothies always taste great too!
i love this place and the workers their always get my order right . they are also super quick .
Restaurantji Recommends
999 rock on ??Tyler makes the best Island Impacts and Kindness In A Cup
My husband and I have had the worst experience's while ordering from this location. We both feel very targeted and it's very obvious. There are flies always on the inside of the store on the different surfaces. The rating is a 97.0. The manager and another employee have been the main two making us feel like we are not welcomed in the store. They go so far as to talk about us very obviously when we're in the store. The customer service from those two is the worst I've had. I've been to other stores around the city and I've not had those problems. It's a shame that paying for items that are not inexpensive comes with uncleanliness, targeting, lack of customer service, and rudeness from employees including the manager. I can gladly spend my money somewhere I'm treated right since I go basically everyday.
Awful awful customer service!! The young people that work there do not care about the customers they only care about getting paid and that's it!! I can't even believe the card machine ask for a tip? Really, I wouldn't leave someone a tip for the awful customer service they provide. In my opinion if I owned that business they would be lucky to even have a job!!
Smoothie was great! Customers service was the worst so far! Front girl did not greet and had "pissed" face the whole time i placed my order. Very unprofessional and seem like she did not want to be there.
I've been coming to this location for a long time getting their Metabolism Booster smoothies which are delicious. Then I got an email notification that they were now selling new smoothie bowls-3 kinds. I decided to try one. I had the Go Go Goji Crunch bowl. It was so delicious. I had seen people make these bowls on social media and always wanted to try it. This bowl is ALOT bigger than the pics. The pics don't do it justice. It had the smoothie as the base (Acai). On top were your blueberries, strawberries, goji berries, granola, and a little drizzle of honey on top. It's enough for two people really. I will definitely be getting it again or trying another kind of bowl. I strongly recommend that you try it! Customer service was great too as usual.