Today, I went to this Starbucks in the morning to get an oat milk latte. What I witnessed behind the counter was appalling.
The barista first emptied the remaining oat milk from an old container into the mixing jug. When that wasn’t enough, she opened a new oat milk carton. After opening the cap, she tried to pierce the aluminum seal using her long, painted fingernails—with no gloves on. Her bare fingers and nails touched the oat milk inside the carton.
It didn’t stop there. As she poured the oat milk into the mixing container, milk spilled all over the countertop. Then she used the inside of her palm to try and close the cap of the other container. This meant even more contact between her unclean hand and the oat milk that would be steamed and served.
I had already paid, but I immediately canceled my order and walked out—without asking for a refund—because the level of hygiene was non-existent.
I will never return to this location again. Honestly, after seeing this, I don’t feel safe going to any Starbucks. The germs under those long fingernails and the filth on her palms were all over the oat milk and the steaming container. Absolutely unacceptable
Atmosphere: 1
Food: 1
Service: 1
Tia Gazzola
The only thing this Starbucks is consistent at is being the worst starbucks. The drinks are never made correctly, the employees really seem to not care about their job and they never have the right lids for the right drinks. I keep coming here because it’s close to my house but after this I’m done. $12 for two drinks and somehow the cold foam is on the bottom? This used to be a good Starbucks about three years ago, but it just keeps getting worse
Atmosphere: 2
Food: 2
Service: 2
Franchesca Ceballos
Having to be this person genuinely irks my soul, but having to spread awareness is all that’s on my mind. I’m a regular, always come on my lunch break & today I was overcharged for my matcha by new employees & I politely tried to explain I’m here all the time & I order the same thing they didn’t care to listen/understand. Paid regardless but don’t know if I’ll be returning to this location.
Service: 1
Krystal Zhu
Never had I given a bad review for Starbucks but my lavender latte is literally gross tasting.....
Annie Burchill
This is not a Starbucks with a drive through. Please update the store description.
Jake Morrison
Never have a problem here. The dogs love their pup cups too
Daniel Jay Michael
They did a great job at this location inside Harris Teeter! They gave me options and made a custom drink on the spot in one minute flat.
Atmosphere: 5
Food: 5
Service: 5
Cindy Rotermund
Someone on staff needs a lesson for London Fog....."half & half" is a type of dairy...it does not mean fill the cup half with water and half with cream. Also 5 pumps of vanilla syrup.....a London Fog tastes horrible without sweetener of some sort. I stirred it up too and it didn't help so it wasn't just on the bottom. Picture shows how full it was when I got it....I know the frothed milk dies down but this seems a bit extreme....Update.... My next visit was better with a well made London Fog....but the one after that.... They just gave me a regular English breakfast tea and milk ....it was labeled London Fog but obviously they just didn't care.
Atmosphere: 3
Food: 3
Service: 2
Brenda Kreuzer
I purchased 2 Mocha Frappuccinos and they taste like straight out coffee. Avoid Jordan the Barista he does not know how to make this drink. Not sweet at all.
Atmosphere: 1
Service: 1
Tatum Pierce
They don’t know how to make any cold brew here. Specifically Irish cream cold brew. They put way too much cream in my drink every time, even after specifying I would like less. An Irish cream cold brew is dark in color, not completely white.
I went one morning and had a large order and Elijah B. helped me. He was so nice and made all of the drinks great and very quickly!
Hannah Marie
Why have out Starbucks cups if you can’t sell them till tomorrow ???? Maybe put them out tomorrow if they are out today should be able to buy today ... I’ll just be buying it from another Starbucks
Absolutely Disgusting Hygiene – Never Again
Today, I went to this Starbucks in the morning to get an oat milk latte. What I witnessed behind the counter was appalling.
The barista first emptied the remaining oat milk from an old container into the mixing jug. When that wasn’t enough, she opened a new oat milk carton. After opening the cap, she tried to pierce the aluminum seal using her long, painted fingernails—with no gloves on. Her bare fingers and nails touched the oat milk inside the carton.
It didn’t stop there. As she poured the oat milk into the mixing container, milk spilled all over the countertop. Then she used the inside of her palm to try and close the cap of the other container. This meant even more contact between her unclean hand and the oat milk that would be steamed and served.
I had already paid, but I immediately canceled my order and walked out—without asking for a refund—because the level of hygiene was non-existent.
I will never return to this location again. Honestly, after seeing this, I don’t feel safe going to any Starbucks. The germs under those long fingernails and the filth on her palms were all over the oat milk and the steaming container. Absolutely unacceptable
Atmosphere: 1
Food: 1
Service: 1
The only thing this Starbucks is consistent at is being the worst starbucks. The drinks are never made correctly, the employees really seem to not care about their job and they never have the right lids for the right drinks. I keep coming here because it’s close to my house but after this I’m done. $12 for two drinks and somehow the cold foam is on the bottom? This used to be a good Starbucks about three years ago, but it just keeps getting worse
Atmosphere: 2
Food: 2
Service: 2
Having to be this person genuinely irks my soul, but having to spread awareness is all that’s on my mind. I’m a regular, always come on my lunch break & today I was overcharged for my matcha by new employees & I politely tried to explain I’m here all the time & I order the same thing they didn’t care to listen/understand. Paid regardless but don’t know if I’ll be returning to this location.
Service: 1
Never had I given a bad review for Starbucks but my lavender latte is literally gross tasting.....
This is not a Starbucks with a drive through. Please update the store description.
Never have a problem here. The dogs love their pup cups too
They did a great job at this location inside Harris Teeter! They gave me options and made a custom drink on the spot in one minute flat.
Atmosphere: 5
Food: 5
Service: 5
Someone on staff needs a lesson for London Fog....."half & half" is a type of dairy...it does not mean fill the cup half with water and half with cream. Also 5 pumps of vanilla syrup.....a London Fog tastes horrible without sweetener of some sort. I stirred it up too and it didn't help so it wasn't just on the bottom. Picture shows how full it was when I got it....I know the frothed milk dies down but this seems a bit extreme....Update.... My next visit was better with a well made London Fog....but the one after that.... They just gave me a regular English breakfast tea and milk ....it was labeled London Fog but obviously they just didn't care.
Atmosphere: 3
Food: 3
Service: 2
I purchased 2 Mocha Frappuccinos and they taste like straight out coffee. Avoid Jordan the Barista he does not know how to make this drink. Not sweet at all.
Atmosphere: 1
Service: 1
They don’t know how to make any cold brew here. Specifically Irish cream cold brew. They put way too much cream in my drink every time, even after specifying I would like less. An Irish cream cold brew is dark in color, not completely white.
Restaurantji Recommends
Good service
I went one morning and had a large order and Elijah B. helped me. He was so nice and made all of the drinks great and very quickly!
Why have out Starbucks cups if you can’t sell them till tomorrow ???? Maybe put them out tomorrow if they are out today should be able to buy today ... I’ll just be buying it from another Starbucks
It was very good
I I I I was never there
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