Tropical Smoothie Cafe

Tropical Smoothie is one of my go-to spots. The place is clean, and the staff actually makes sure customers are taken care of. If your smoothie isn’t made right, they’ll remake it for you without giving you a hard time, which I really appreciate.
What sets them apart from other smoothie places is the quality. The smoothies actually taste good and healthier. You can tell they’re using real ingredients — fresh fruits and vegetables, spinach, and not just everything coming out of pre-made containers. It feels less artificial compared to some other smoothie chains.
Overall, good service, good smoothies, and a place that cares about getting your order right. I’d definitely recommend it.

Atmosphere: 5

Food: 5

Service: 5

I ordered a save and pair and found hair in my food while I was chewing. I immediately called to let them know and they said they would give me a refund a week had passed and I still hadn’t gotten it so I called again. They told me I was able to come in a get the refund. I came in and was told by the manager who was also very rude and disrespectful that she wouldn’t give me a full refund because I also had a smoothie but I threw it away out of fear since I found hair in my food why would I trust the smoothie. So I explained that to her so she then said okay I will give you a full refund but next time I won’t. Excuse me next time i shouldn’t even be in this situation bc they shouldn’t have hair in the food. When I told her that she started speaking in her language laughing while on the phone and having her headphones in. They also still didn’t even give me a full refund of what I paid it was a $1 off also non of the employees had hairnets or gloves on. I’m overly disappointed and dissatisfied with the way the manager handled this. Mind you when we were on the phone whoever I spoke too was very nice and apologetic and offered a FULL refund. Once she saw me and saw what I looked like her energy changed.

Atmosphere: 1

Food: 1

Service: 1

Had a hair in my smoothie plus my wrap was mostly just bread. Ruined my morning.

Food: 1

the manager was very rude and snappy. she was judgmental and gave an attitude while taking my order. i do not recommend going when she is on duty.

Only gave 4 stars for the food as they were out of some product that I was hoping for.

Atmosphere: 5

Food: 4

Service: 5

One of the worst retail experiences I've had in a long time. The teenager working stood in the back talking to her friend while I waited for 5 minutes for her to appear when she finally did appear I just simply wanted to know if they sold bottles of water was turned into an epic ordeal that should have just been a smooth transaction. Can we get a grown up in this place?

Atmosphere: 3

Service: 1

Smoothie and food was great. Just wish the people behind the counter was nicer.

Atmosphere: 5

Food: 5

Service: 2

I love going to Tropical Smoothie but lately the quality has really gone downhill. Over the past few visits I have had to get my smoothies remade and my food has been disappointing. For example my flatbread came with barely any filling, just 5 tiny pieces of chicken, 1 piece of bacon, and a bunch of lettuce. It is disheartening to see one of my favorite spots slip like this and I hope they turn things around.

Atmosphere: 5

Food: 2

The food and drinks are always so good 😊

Atmosphere: 5

Food: 5

Service: 5

Had a great experience at Tropical Smoothie Cafe! The Mango Magic with coconut was super refreshing and delicious. I also really enjoyed their quesadilla — tasty and filling. Definitely coming back for more!

Atmosphere: 5

Food: 5

Service: 5

Good service

Amazing staff. I was in and out quickly. Very helpful

I order from here regularly as it is the closest to where I work but this is by far the worst location ive been to as far as quality. I either order pick up or delivery and on more than a few occasions they have got it wrong. Today, once again no bacon when it only says no cheese or ranch. There's been several times the food is sub par...nasty lettuce, the top of the tomato, hardly any avocado or BROWN avocado, put cheese or ranch on it when it specifically says none etc. I think this did it for me at this location. I'll drive farther to get better food from now on.

Atmosphere: 1

Food: 1

Service: 1

The food here is unbelievable
The best I’ve had in all of charlotte and it’s healthy!
The people are super nice and I definitely found my daily place for lunch!

Atmosphere: 5

Food: 5

Service: 5

I stopped by the Tropical Smoothie on Matthews Township Parkway on Tuesday, 3/18/25 around 4:30 PM, and had such a great experience! The young ladies working were so sweet and welcoming—it really made my visit feel special. I ordered the Peanut Paradise and it was absolutely delicious, perfectly blended and packed with flavor. Out of all the locations in the area, this one is definitely one of my favorites. Great service and tasty smoothies every time!

Atmosphere: 5

Food: 5

Service: 5