Papa Johns Pizza

Order took almost 40 minutes longer to be ready then the estimated time and then on top of that they messed up every aspect of the order. They have me the wrong pizzas and messed up with sauce quantities. They even messed up the breadsticks!!! I would prefer drive 20 minutes to a further store and eat it cold then order from here again.

Yep went from a 5 to a 1 in 2 years. Not even open for pickup today. WTG manager!

Service: 1

Convenient and good

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pepperoni Pizza

We quit going to this Papa Johns over a year ago because the quality was POOR, there were numerous times where toppings were non existent even though we paid for them and if you didn't order extra cheese you frequently ran the risk of cheese not covering the entire pizza. We've been EXTREMELY happy with Hunt Brothers pizza in the Marathon gas station next to the Asheville airport. Since it's been over a year we thought we'd try Papa Johns again, ordered double cheese to be safe. The family member that picked up the pizza was in a hurry and forgot to check the pizza before leaving. Once opened at home I couldn't believe it, even if we had NOT ordered double cheese I still would've taken it back. Drove 10in back to the store and yes they refunded and weren't rude, but I certainly didn't get an apology. The pizza was unedible unless you prefer pizza with no cheese, it was bad, they asked if I wanted the pizza after the refund and I said no, I wouldn't have drove the 10 min back to the store at 8pm at night if I could have ate it, for almost $15 it was pathetic!

Point is, the 3.3 out of 5 rating is above the 2 stars I gave it, but in the totality of things, obviously this isn't something ownership and management are that concerned with since it's been occurring at this Papa John for at least 2 yrs with our experience. Once more competition is built in Mills River this place will HAVE to change, right now they don't have to and obviously ownership is taking advantage of that. Save yourself the hassle and money and just go to Hunt Brothers, they do NOT cheat you on toppings and you NEVER have to ask for extra cheese as they give you ample regular cheese. Large pizza there is $12.99 no matter one topping or 10 toppings, GREAT TASTE!

Atmosphere: 3

Food: 2

Service: 3

I’m not sure why this location has so many bad reviews—my experience here has always been pleasant. The staff is attentive, friendly, and the orders come out fairly quickly. Really nice young people working here, and it’s great to see such good customer service.

Atmosphere: 5

Food: 4

Service: 5

Ordered pizza on line asked for no black olives. The app gave me a time food would be ready. Arrived 7 mins early pizza was ready. Greeted with a smile and back out the door. Thanks Papa Johns met and exceeded my expectations.

Atmosphere: 5

Food: 5

Service: 5

I normally avoid eating junk food but then pizza at its core is definitely not junky, imho. I was not able to go out to get food the other evening and I thought I’d better order something in since I had nothing at home. I figured I’d get a pie from the local PJ location and I’d keep it simple and affordable. Ordered a x-large NY style crust pie with regular plain cheese. This was already over $20. Then tax, delivery and tip. Now it’s over $30! I hated doing it but clicked the payment button and waited for the pie to come. No issues ordering, no issues with time frame or delivery. The nightmare came with the first unfortunate bite.

I’ve been eating pizza since I’m 2 and now I’m 55, I’ve had amazing pies (lived in NY for 40 years) and many not so great pies, who hasn’t? What I ate that night does not qualify on any level to be considered pizza. No, nothing was wrong with it per se, not burnt or rotten or raw. It was just terrible on every level, including crust texture/flavor, the sauce flavor and the texture and taste of the “cheese”. Dry, lifeless, tasteless, so bad it was hurting my soul, let alone my mouth, tongue and stomach. I couldn’t get through 1 slice, despite how terribly hungry I was.

I threw the rest in the trash and went online to see if I had any possible chance of getting a refund. I saw right away that’s not part of their policy (smart because I’m sure they’d lose millions a year). A replacement, if deemed worthy, was the only offer I saw but obviously this is the last thing I’d want now. I called the location, spoke to the manager and although he tried to make a refund happen, I was told that since I had had it delivered via their dd affiliation and had tipped the driver, they could not offer a refund. I have to call major bs on this since I know they had at least $30 cash in the location at the time. A classic “sorry my hands are tied” lazy excuse. So I called the corporate number and was assured they’d pass a message along to the location. Does this mean I’ll get a refund?I asked.
No, but rest assured we will send the message. What does that mean? I have no clue.

“Better ingredients, better pizza” may just be the biggest lie told in the last 40 years. I mean honestly, I buy $6 frozen pizzas at Walmart that make this typical example seem like it’s not even a food product. Dominos is worlds better and I can barely choke that down when I’ve had to. I can go on and on about all the terrible things I could eat that would be a thousand times better. Horrible ingredients, absolute worst pizza is the only way I’d define Papa John’s now. Ugghhh, I’m still experiencing the worst heartburn the next day 😖

Oh, and for the manager who apparently didn’t know his store had a number, it’s #5082 🙄

Warning: Avoid this place at all costs, this is NOT food!

Atmosphere: 1

Food: 1

Service: 3

I love how they sing expresso supper hit vocals (also pizza is amazing)

WOW! What a great place to have pizza!!!
Thus franklin guy is really just a chill guy and this kid named ignat with a massive smile seems like he knows what he is doing❤️❤️❤️❤️🙏🙏🙏🙏 very clean too!

VERY disappointed. The last 2 times we’ve went there, the food looked and tasted disgusting. We order the same thing almost every time we go there. I usually only place online orders at the Mills River location because it’s easier and faster. When you call, you’re placed on hold forever - enough to piss you off. We always order an original cheese pizza with garlic breadsticks. Last night, we got home with our pizza (thankfully we’re only like 5 minutes if that from the store). It looked pathetic. It looked like a thin crust pizza with sauce. There was barely a thin crust - it was burnt and hardly anything there. The original style pizzas are supposed to come out and tasting like the breadsticks, where you can actually taste a good thick, soft crust. I called and explained to a younger guy what I ordered vs what I got. He said he could make me another pizza or credit me. I said I’d like to come get another one considering this was supposed to be our dinner. I asked if he wanted me to bring back what we got. He said no, keep it. When arriving to pick up our remake pizza, the younger guy opened it up and asked if this was better. The manager (middle aged man with black hair & a black mustache), said check it out because we made it the same way we made the other one. I showed him my pictures of the first one and explained how unacceptable this was. He said, “that one looks fine too. It’s made exactly the same.” Manager guy said: where’s the first one we made? I said: he (pointed to the younger guy) said to just keep it because I offered to bring it back. He looked at him and said next time, tell them to bring the unsatisfied pizza back. I said, there shouldn’t be a “next time.” I asked if they were doing something different or using different dough because I could’ve saved a lot of money by just going to Little Caesar’s.. cause their pizza looks better than this and it’s a lot cheaper! He just looked at me and said, well you got $14 off because of “dough points”… is this one any better? I said is that why you did a crappy job, because I got a discount from ordering so many of your pizzas???” And, this looks slightly better but looks about the same as the first one but at least there’s somewhat of a crust hanging on. He said they have always made pizza this way -> that’s a lie. Papa John’s used to be our favorite pizza place and now we’re wondering if other Papa John’s pizzas are better than the Mills River location or if they all have started making their pizzas crappy.
Their location says they offer delivery but they don’t. I will NOT be wasting my money there again. They’re very unappreciative. Manager guy was very rude. How he talked to me, was unacceptable. The pizza was disgusting. The younger guy should do himself a favor and go work somewhere else.. because bless his heart, he looked so embarrassed. He could be working somewhere, where they teach you how to talk to people politely and this manager guy is a prime example of how NOT to be.

Atmosphere: 1

Food: 1

Service: 1

NY style pizza and Shackalicious were great

Food: 5

Service: 5

Online ordering was down had to call the order in called 5 times before anyone answered and they were very rude on the phone will not be ordering or eating there again

Atmosphere: 1

Food: 2

Service: 1

they would not answer the phone to take an order they were very rude on the phone and they will not be getting my service there ever again

I ordered online and got an email saying it was canceled with no explanation as to why. Tried calling and nobody will answer

Service: 1

First...importantly, there is no pricing ANYwhere on the overhead board menu OR on the to go menu. The first time I went, the girl who came to the counter took my order, and my money, (she had a bad attitude so this work thing must be inconvenient for her). When I came back to retrieve it, they mysteriously were now out of stock. She was beyond rude. I thought, 'just a bad teenage employee' and foolishly gave them another try. The second time a middle age man came to the counter and he was equally rude. That with the 'no pricing' anywhere was just too uncomfortable so I simply left. I looked on Papa Johns website trying figure out what the pricing would have been and guess what? These clowns are not listed on the Papa Johns locations menu. Hmmm?

Atmosphere: 1

Food: 3

Service: 1