Baskin-Robbins

Horrible customer service . They act mad if you even come thru the door . Employees need to be recalibrated about how they get paid, it comes from the customers . Other choices are out there .
CAROLINA CREAMERY IS ACROSS THE STREET. GO THERE, THEY
SERVE YOU WITH A SMILE AND SAY THANK YOU.

Came in and ordered two hot fudge sundae’s. I barely got five drops of hot fudge because there was none left in the pump and my husband got none. He looked at the employee and said oh well just charge me for two scoops instead of the sundae. I don’t know why but a two scoop hot fudge sundae is cheaper than just getting two scoops of ice cream? She should’ve explained that, but in any case she had an attitude like we did something wrong🤷‍♀️. We walked over to pay and under her breath she said wanna receipt? My husband said no, and he had not even put his credit card into the machine and she rolled her eyes and walked off to the back before the payment even went through. I don’t even know how this place is even still in business?? Obviously, I did not read all these bad reviews before I went. Obviously, there’s not a manager there either or they have horrible business practices, but either one is bad. These employees need to be retrained! Obviously the owner of this establishment doesn’t care either because as I read all these bad reviews, I don’t see any response from the owner, and obviously the attitude of these employees have not changed either. I hope this place goes out of business, especially reading there was mold in their ice cream storage. Dirty store and nasty attitudes by the employees. I will not be back! There’s an ice cream place called Carolina creamery directly across the street.

I went to Baskin Robins in MintHill soon as I went in the waitor said a curse word under her breath, they had a paper stuck on the outside of the ice cream glass saying we have no spoons, I ask for a banana split they told me they didn’t have any bananas ‘ topping. I just want to let management know,I will not come back.Th

The ice cream freezer has so much mold I am terrified to try anything i just left.

DO NOT COME HERE IF YOU WANT GOOD CUSTOMER SERVICE!! Every time I come here the employees never seize to amaze me on how they treat customers. They do not care about customer service and speak to you in such a negative way. Along with not caring about you as I came a couple months ago and they mopped the floors and never put a wet floor sign up and my crutches slipped and fell and hurt my foot more and they did not care a single bit. They will clean right in front of you while you’re still eating and even sweep your foot if it’s in their way :) the management does not care about having nice employees or employees who care. The company does not give a crap about customer service and it shows every time I come to this location. It is a shame because I will go spend $5 more somewhere else than come here. And even when I give it a try again thinking maybe there’s new people, yes, there are but they are all the same. Along with having theirs tvs turned off so you can’t even see what to order!

Stale cones, freezer burned ice cream and terrible customer service. Stay away from this place.

Very good place,full of choice of ice cream and donuts.Nice staff

Very long line on a Sunday morning.

Atmosphere: 3

Food: 4

Service: 3

Prices advertised are not what are being charged. Double scoops show on screens as $4.29 but when checked out 5 of them each were $5.29 (listed as double scoop on receipt). It is misrepresentation in my opinion...prices shown on wall should be accurate...please do not go there and give them business if they misrepresent their pricing imo..

Atmosphere: 1

Food: 1

Service: 2

They need to have better communication. I ordered Jamoca and they didn’t inform me of not having that flavor so instead they give me Jamoca almond fudge and I’m allergic to almonds. Very

Service: 1

Two ice cream bars ordered, but not received. Supposed to get two pre-packed quarts of ice cream but the ones I received were barely half full. One of the drinks I ordered was missing completely and one of the milkshakes tasted like and was the consistency of milk. This whole order was so disappointing. I won’t order from here again.

Pretty quick service, no complaints

This is the Best Store in the area. Employees always go above and beyond. They don't close the store early because the want to leave early. Absolutely love this store.

Went through drive thru ordered Hot fudge Sunday after I paid she said they were out of spoons and had to ask for napkins! I thougt Hot fudge sunday was vanilla ice cream with hot fudge!!!! I got chocolate ice cream instead! Guess they were out of Vanilla ice cream! To much chocolate for me! I think she should have said we are out of spoons in case your eating it here!

Ordered via uber eats. One photo is the picture and description of the item I ordered. The other is the photo of the item I received. There's no peanut butter sauce, there's no chopped up reeses peanut butter cups. I don't care for reeses pieces and would not have ordered this monstrosity if this was the description on the food app. Update your descriptions or send the right product that people pay for.