Daphne's Bakery

I had a bad experience and will never return to the store again. I received very poor customer service and wasn't happy with the desserts.

Atmosphere: 5

Service: 5

Excellent scratch made bakery items. I really love the morning glory muffins and wedding cake cupcakes

Atmosphere: 5

Food: 5

Service: 5

I was in the shop on Friday 9/12 and found the customer service to be non existent. I walked in and found at least 4 woman standing behind the counter working and talking amongst themselves. There was another woman taking an order from a customer and another young lady working on the other side by herself. I looked around fully expecting someone to at least look up and speak to me. I waited a few more minutes and just stood in the middle of the shop and waited.Nothing,not one response from anyone. I have worked as a manager in the retail industry for 21 years and know what excellent customer service looks like. The staff here does not have a clue. These people could not take one second to say hello or even ask if I needed anything. I have driven past this place many times and wondered why I never see any cars in the parking lot or customers coming and going, now I know why. You should consider closing your doors if this is how you do business.

Atmosphere: 1

Food: 1

Service: 1

Worst experience I have ever had in any establishment since moving to NC. My husband and I had planned to stop by this bakery for some time now and made the trip today. The parking lot was empty as well as the store. When we walked in, there were four women sitting at a table talking.
Two with their backs to us and the others facing the door. I stood at the counter waiting for at least one person to offer a hello or how may I help you, but unfortunately nothing. They just kept talking and laughing. I was so freaking angry, but proud of myself for keeping my cool. We walked out when I really wanted to be vocal. Clearly it wouldn't have mattered to them. But I did call them to let them know how rude and unprofessional that was and they just lost a customer. Truly, no stars, but I had to select one in order to post my review.

Best iced coffee in mint hill!

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible icing and the driest desserts I've ever had in my entire life

Atmosphere: 1

Food: 1

Service: 1

Driest dessert i have ever had in my entire life

Needed custom cupcakes for a grad party and when I sent Daphne our inspiration picture she responded quickly. Our order was ready on time and exceeded expectations. They looked just like the inspiration and everyone at the party agreed they tasted as good as they looked. Highly recommend Daphne’s!

Atmosphere: 5

Food: 5

Service: 5

I usually buy the cakes & cupcakes which are great but decided to order an almond pound cake instead. It was hands down the best pound cake I’ve ever had!!!! I cannot stop eating it

Atmosphere: 5

Food: 5

Service: 5

Overpriced and rude.

Daphne has been making cakes for my family for about 14 years. Her cakes are never a miss for me. Now we are moving away, I wish I could pack her and her team and take them with us.

Atmosphere: 5

Food: 5

Service: 5

I cannot thank Daphne enough for the wonderful job she did on a cake and cupcakes for a baby shower. It was great working with her, as she took the time to help me pick out the perfect cake when I wasn't really sure of what I wanted. It turned out both beautiful and delicious!

Atmosphere: 5

Food: 5

Service: 5

Their cinnamon rolls are incredibly good! Not too sweet or dense, just delicious!

Atmosphere: 5

Food: 5

Service: 5

We had stopped in a few times to pick up cupcakes and brownies on occasion after moving to Mint Hill several months ago. Last month I had them make a red velvet cake for my wife's birthday party and it was amazing. The staff is always super pleasant as well.

Food: 5

Service: 5

Stopped in Mint Hill for lunch and thought we would pick up a cupcake each. The person who waited on us was learning the shop. She turned to a lady standing further back in the store and asked how to package 2 cupcakes. The person told her pick two small ones and put them in a container. The container was for slices of cake and small items. Our cupcakes, the small ones barely fit and the lid came down on top of them. You could have done better.

Atmosphere: 5

Food: 5

Service: 1