Papa Johns Pizza

Please please don't waste your time or money at this Papa John's. I order the Salted caramel Blondie as you can see it's dry, and a complete waste of money. The Customer Service sucks, the girl working behind the counter almost knocked me down trying to get out of the door, she didn't even greet me, so rude!!! Please save yourself some time and money DON'T GO THERE!

Atmosphere: 1

Food: 1

Service: 1

I had a very disappointing experience at this location on June 16, 2025. The signage for the pickup area was unclear, and I didn’t see the sign, so I accidentally picked up my pizza from the wrong spot. Instead of calmly explaining the issue, the manager immediately yelled at me, “Dude, get out of my store.” When I told her, “Let me explain, I have the right to talk,” she responded, “No you don’t.” The tone felt extremely personal, disrespectful, and unnecessary.

Both the manager and I ended up calling the police, and I stepped outside and waited calmly for them to arrive. This shows clearly that she was not the victim in this situation — I was simply trying to explain a misunderstanding. Despite my calm behavior, I still received a trespass warning. I should not be banned from picking up pizza from this location just because I didn’t see a sign and was mistreated. My basic right to speak and explain was taken away when the manager told me I didn’t have the right to talk.

I attempted to resolve this by sending a certified letter, submitting an online complaint to corporate, filing a BBB complaint, and filing a North Carolina Attorney General complaint. I am hoping the situation is reviewed properly.

I truly hope the management improves professionalism and communication so other customers don’t go through a similar experience.

Service: 1

The lady she opened early in the morning. She had a bad attitude.

OMG what a drop in quality.
Flavourless and over priced.
Now we recall why we haven't ordered from here in 3 years.
Yuck, yuck and triple yuck...
Like middle school pizza...
Hawaiian and plain cheese ordered...
A couple bites then off the trash bin.

Atmosphere: 2

Food: 1

Service: 2

OMG what a drop in quality.
Flavourless and over priced.
Now we recall why we haven't ordered from here in 3 years.
Yuck, yuck and triple yuck...
Like middle school pizza...
Hawaiian and plain cheese ordered...
A couple bites then off the trash bin.

Atmosphere: 2

Food: 1

Service: 2

I got a uber Eats order and the staff girl who was there he e a the order o just wanted to check the order correctly because i sea 4 pizzas and she just gave me 2 y said to her at the order says 4 pizzas y she answered me not are only 2 like kind of mad. Y when i got to the custumer house they complained about it.

Atmosphere: 1

Food: 1

Service: 1

Carryout fast food pizza. What else can you say? Not gourmet, not frozen boxed pizza from a grocery store. Better taste and quality for what you pay than their competition.

Atmosphere: 3

Food: 4

Service: 4

Order was ready fast and fresh. Staff is always helpful!

The treatment from a short-haired blonde girl, I believe the store manager, was horrible. Someone mentioned a name, and the woman started yelling profanities at the person in front of all the customers. The woman apologized for no reason because she didn't say anything bad! This young woman is very rude to everyone, and we treat regular customers and DoorDash drivers.
I don't know how they have someone with such a bad temper working with customers.

Atmosphere: 1

Food: 3

Service: 1

Great place...very good pizza and people

Atmosphere: 5

Food: 5

Service: 5

The Pizza Wings are really good. I ordered 16 16 counts of pizza wings cooked well done at 11:59pm this past sunday, I know it was frustrating for the staff, especially after refusing to tip them for all their hard work. Despite that fact, when I went to pick up my wings at 4 am they were still very fresh, warm, and J U I C Y. They even let me dine in after the store was closed, the manager was kind enough to let me spend the night there as well. 🙏 Every person who walks into that store tells me they feel like a part of a PIZZA FAMILY. Everyone belongs🍕

Dietary restrictions: They sell various items that cater to certain dietary restrictions, papa bowls, wings, gluten free pizzas for those who are gluten free.

Kid-friendliness: Kid Friendly environment, usually playing disney on the TV

Wheelchair accessibility: No dedicated ease of access facilities for the physically impaired.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizzas Wings

I’ve been to a lot of papa John’s before and this one is BY FAR!!!!! One of the best ones. I remember one day I was with my friend and we were hungry for the Pizza and papa John’s was near by😎. So we went there and they greeted us with a nice smile and tone of voice. We got our steaming hot pizza pretty quickly 🤤. It was perfectly sauced and cheeseburger. (Typo I meant cheesed) but if I could I would rate this 8.7/5 if I could 😎. This is a papa John’s that does BETTER.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie Pepperoni Pizza Breadsticks, Pizzas Wings

When did they stop giving the garlic butter sauce unless you ask for it? Its been awhile since I've eaten here but they used to give you like one with every pizza or side. So that's disappointing getting home and finding out I have none, also the pizza and breadsticks were dry and bland. Do better papa johns

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Poor Excuse for a Pizza

I usually get dominos pizza but I have been so disappointed with them. My son had gotten a Papa John's pizza when visiting from Florida. I liked it. So I ordered one . It was made perfect. The ingredients were fresh and good quality. I will be going back.

Atmosphere: 5

Food: 5

Service: 5

I recently ordered a pizza over the phone from the Papa John’s location in Mint Hill, and the experience was very disappointing. I specifically asked for light tomato sauce, extra cheese, and for the pizza to be well done. Instead, the pizza came with normal tomatoes on top, which I didn’t ask for, and there were large bubbles all over the pizza. My kids didn’t like it at all, and I felt like I wasted both my time and money.

On top of that, the customer service was terrible when I went to pick up the pizza. The employee was rude and ignored the customers, talking to someone else instead of paying attention to those waiting in the store.

This is the last time I’ll be ordering from this location. Very disappointed!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Poor Excuse for a Pizza