Listen. Won't let me leave a new review BUT ON 8/10/25 AT 1/115PM I GIVE ALL PROPS TO AUSTIN AND THE GIRL THAT WORKED BEHIND HIM....AUSTIN WAS THE NICEST PERSON I HAVE SEEN IN MONROE IN A WHILE !!!!! PLEASE BE NICE TO HIM BACK š ID LIKE TO SEE SOMETHING DONE FOR THEM!!!! THANK YOU AUSTIN FOR YOUR SERVICE
Atmosphere: 4
Food: 4
Service: 5
Bobby Luczynski
Food was great
Kristin Holland
Food is good...when they get the order right. The employees don't seem to care at all. I like to order the beef quesadillas, but more times than not, they give me chicken. They also forget to give you part of your order sometimes. I forgive a restaurant/fast food place for an occasional mistake, but it's pretty much every time with Cookout.
Food: 5
Service: 1
Gina Mungo
Quick Service!
Food: 5
Service: 5
trapeza capital
Below mid-kinda sucked. Wendys is much better.
Atmosphere: 2
Food: 2
Service: 2
Crystal E. Ferguson
Kinda dirty but the staff and food were good for the money.
Atmosphere: 2
Food: 3
Service: 4
Courtney Hansen
Absolutely unacceptable behavior from the girl working the drive-thru window at the Monroe, NC Cook Out around 9:40 PM. She had a bun with an orange scrunchie and treated us like we were stupid for simply asking for ketchup for a corn dog. When we asked for a refund, she acted like it was the most outrageous thing sheād ever heardāslumped over dramatically, yelled for a manager, and literally shut the window in our faces like we werenāt worth her time. The attitude was unreal. She couldnāt be bothered to engage, let alone provide basic customer service. We werenāt rudeāwe just asked for ketchup. If thatās too much for her to handle, maybe she shouldnāt be working a front-facing job. Cook Out, do better. No one deserves to be treated like a burden for placing an order.
Atmosphere: 1
Food: 2
Service: 1
Abigail Pepper
Listen. I am not just a Cook Out fanāI am a lifelong disciple of Cook Out. Born and raised in North Carolina, Iāve proudly declared that no fast food chain can rival the greasy, glorious chaos of a Cook Out tray and a 40-flavor milkshake menu. I have evangelized. I have defended. I have believed.
But this Monroe locationā¦ yāall are testing my faith.
For months now, Iāve been gaslighting myself, thinking maybe the milkshakes are supposed to be half-melted, sloshing around like a sad, soupy memory. Maybe Iāve changed. Maybe this is normal now.
And thenāI visited the Oak Island Cook Out. And friends, it was like stepping into the light. The milkshake? Thick. Cold. Defiant against gravity. It reminded me what a real Cook Out milkshake is supposed to be. It was joy. It was grief. It was a revelation wrapped in styrofoam and chocolate chips.
Now I sit here in Monroe, haunted. Wondering what happened. Mourning what has been taken from us.
To the good people running this Cook Out: please, I beg you, check your ice cream storage. Restore the chill. Bring back the frost. Return unto us the milkshakes that donāt slosh.
Until then, itās 3 starsāfor nostalgia, for hope, and for the Oak Island experience that reminded me who I once was.
PS hereās a pic of my milkshake after the 5 minute ride home in an air conditioned car :-(
Edited: it was 3 stars now itās 1. Gave another chance, got literal soup, no m&ms when asked for, and a soda that had no syrup. Boo!
Reese Wit da comedy
Used to love it but now that yāall got these white teens they feel like itās funny to see us stand in the rain and smile and not come take peoples order will not be back
Fine Line
We have a full size long bed truck so we picked the outside lane so we could make the turn. We waited 10 minutes then honked the horn. At least 4 cars went through the inside lane. Thats all the traffic that there was in a 10 minute frame while the outside lane waited.We never were given service. Rule number one about business is to the take the order and get the money. This location is usable to follow rule one. We left and won't be back.
Listen. Won't let me leave a new review BUT ON 8/10/25 AT 1/115PM I GIVE ALL PROPS TO AUSTIN AND THE GIRL THAT WORKED BEHIND HIM....AUSTIN WAS THE NICEST PERSON I HAVE SEEN IN MONROE IN A WHILE !!!!! PLEASE BE NICE TO HIM BACK š ID LIKE TO SEE SOMETHING DONE FOR THEM!!!! THANK YOU AUSTIN FOR YOUR SERVICE
Atmosphere: 4
Food: 4
Service: 5
Food was great
Food is good...when they get the order right. The employees don't seem to care at all. I like to order the beef quesadillas, but more times than not, they give me chicken. They also forget to give you part of your order sometimes. I forgive a restaurant/fast food place for an occasional mistake, but it's pretty much every time with Cookout.
Food: 5
Service: 1
Quick Service!
Food: 5
Service: 5
Below mid-kinda sucked. Wendys is much better.
Atmosphere: 2
Food: 2
Service: 2
Kinda dirty but the staff and food were good for the money.
Atmosphere: 2
Food: 3
Service: 4
Absolutely unacceptable behavior from the girl working the drive-thru window at the Monroe, NC Cook Out around 9:40 PM. She had a bun with an orange scrunchie and treated us like we were stupid for simply asking for ketchup for a corn dog. When we asked for a refund, she acted like it was the most outrageous thing sheād ever heardāslumped over dramatically, yelled for a manager, and literally shut the window in our faces like we werenāt worth her time. The attitude was unreal. She couldnāt be bothered to engage, let alone provide basic customer service. We werenāt rudeāwe just asked for ketchup. If thatās too much for her to handle, maybe she shouldnāt be working a front-facing job. Cook Out, do better. No one deserves to be treated like a burden for placing an order.
Atmosphere: 1
Food: 2
Service: 1
Listen. I am not just a Cook Out fanāI am a lifelong disciple of Cook Out. Born and raised in North Carolina, Iāve proudly declared that no fast food chain can rival the greasy, glorious chaos of a Cook Out tray and a 40-flavor milkshake menu. I have evangelized. I have defended. I have believed.
But this Monroe locationā¦ yāall are testing my faith.
For months now, Iāve been gaslighting myself, thinking maybe the milkshakes are supposed to be half-melted, sloshing around like a sad, soupy memory. Maybe Iāve changed. Maybe this is normal now.
And thenāI visited the Oak Island Cook Out. And friends, it was like stepping into the light. The milkshake? Thick. Cold. Defiant against gravity. It reminded me what a real Cook Out milkshake is supposed to be. It was joy. It was grief. It was a revelation wrapped in styrofoam and chocolate chips.
Now I sit here in Monroe, haunted. Wondering what happened. Mourning what has been taken from us.
To the good people running this Cook Out: please, I beg you, check your ice cream storage. Restore the chill. Bring back the frost. Return unto us the milkshakes that donāt slosh.
Until then, itās 3 starsāfor nostalgia, for hope, and for the Oak Island experience that reminded me who I once was.
PS hereās a pic of my milkshake after the 5 minute ride home in an air conditioned car :-(
Edited: it was 3 stars now itās 1. Gave another chance, got literal soup, no m&ms when asked for, and a soda that had no syrup. Boo!
Used to love it but now that yāall got these white teens they feel like itās funny to see us stand in the rain and smile and not come take peoples order will not be back
We have a full size long bed truck so we picked the outside lane so we could make the turn. We waited 10 minutes then honked the horn. At least 4 cars went through the inside lane. Thats all the traffic that there was in a 10 minute frame while the outside lane waited.We never were given service. Rule number one about business is to the take the order and get the money. This location is usable to follow rule one. We left and won't be back.
Atmosphere: 1
Food: 1
Service: 1
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