Firehouse Subs Monroe

Good food, good service, and a good cause.

Atmosphere: 5

Food: 5

Service: 5

Went here to pick up food on Christmas Eve since they were just about the only place open at the time I was out and about. Otherwise I normally probably would never think to stop here. I got a cheesesteak sandwich and it was good. It was actually really good. The only problem here I would say is I felt like it was very small. I ordered a medium size sandwich and when I got home I felt like they were afraid to give me meat. When you get a cheese steak sandwich you expect it to be packed with cheese and meat. They are generally a very hearty sandwich. The one from this firehouse subs was the exact opposite of that. Like I said it did taste very good, but for the price and the fact that it was a medium it should have been about twice the size it was....... The service was fine, The store was fine.... The only thing I really had a problem with was I like hot sauce. And they have a hot sauce station they call it.
However when I walked up to it there was no way in hell I was going to get some hot sauce out of those bottles.
They were filthy. They had crusty dried hot sauce all over the bottles and caps and dried crusty drips you could tell dripping down the side of the bottle from under the cap. Yeah there was no way I was getting hot sauce....
Aside from the filthy hot station everything else was pretty normal.
It was fine overall.

Atmosphere: 4

Food: 3

Service: 4

If you want to try the Thanksgiving sub, bring your own cranberry sauce. The tiny amount they put on the sub is ridiculous and when I went asked about it they had no interest in adding more to satisfy the customer. The sub was overall good, just dry.

They are also the slowest firehouse I’ve ever been to.

Atmosphere: 3

Food: 2

Service: 1

Great Sub’s especially their Italian

Atmosphere: 5

Food: 5

Service: 5

Very much enjoyed my experience and the owners are extremely nice

Atmosphere: 5

Food: 5

Service: 5

Best chain restaurant meatball sub!!

Atmosphere: 5

Food: 5

Service: 5

It was chill and relaxing. So welcoming and seats outside if you want fresh air while enjoying time with friends/family/boy/girlfriend/SO

Atmosphere: 5

Food: 5

Service: 5

Young associate Fred was very polite and although we arrived late, we wanted tea and he was getting ready to dump the urns but still offered us the tea and then waited for us to be finished before he emptied the containers. The other associate seems aggravated we were there. They still had 30
minutes so wasn’t like it was 5 minutes before closing.Fred was so kind and did not make us feel rushed at all. He could have been aggravated with it being close to closing time but he just went about doing his other tasks until we were finished. That kind of treatment is so unexpected these days for. food service establishments. Thanks Fred. You made a difference. Hope you are there next time we come in and have the tea ready for us. It decided us eating there !!!

Atmosphere: 5

Food: 5

Service: 5

Fast and convenient pick up using the app :)

Atmosphere: 5

Food: 5

Service: 5

I ordered and the person takeing the order he asked for my order after he did not ask me my name and never told me when it was done. He said I do not know .some time just come over. When my husband came to get the order did not have my order ready not even started. I asked for whole weat and got reg bread . This is the 2 time your service has been real bad.

Atmosphere: 5

Food: 3

Service: 1

This absolutely the SLOWEST, Firehouse Subs I've ever been to. There were 4 people working, the 2 behind the counter just stood there looking at me, I had to ask them if I could order, the other 2 didn't really do anything. It took over 20 minutes to get 2 cold subs and then we got home they weren't even made the way we ordered them. NEVER AGAIN!
I love Firehouse Subs, but not this one.

Atmosphere: 1

Food: 3

Service: 1

Food was good, service was great.

Parking: Free parking lot

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Sweet & Spicy Meatball Combo

They barely put any vegetables, and often forget to put the ones you ask for. Even when you ask for extra, you still get barely anything. For example, I asked for extra olives, but got maybe 6 pieces of olives total.

Had difficultyvgett9ng order placed online in a timely manner
The cashier seemed to be lack

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Cold Subs

The gluten-free bread is the best I've had. Sweet and spicy meatball is delicious. This is my new favorite place.