Unfortunately, the experience my mom and I had was extremely upsetting, and I feel it’s important to share.
When my mom arrived at the drive-thru, she told the employee she had a mobile order. My mom speaks English, but it is her second language and she has an accent. Instead of assisting her, the female employee responded rudely and aggressively, immediately yelling that she did not understand what my mom was saying. I was in the car and witnessed everything. It was unprofessional, shocking, and honestly discriminatory.
My mom calmly repeated that she had a mobile order, something we have done for years at multiple Jack in the Box locations without issue. The same woman then yelled at her again and told her she had to go inside for mobile orders. Already in tears from the way she had been treated, my mom went inside. The order was clearly sitting on the counter, ready to go, but instead of handing it to her right away, the staff made her wait until they decided to finally give it to her.
This behavior was unnecessary, hurtful, and extremely disrespectful. My mom is one of the kindest people you could meet, and she avoids confrontation. For her to be treated in a way that made her cry is unacceptable.
Additionally, I want to mention that this location has a long-standing issue of claiming to be closed before 5:15 AM, despite being advertised as 24 hours. Even with mobile orders, customers are often turned away until after that time.
Oh and lastly, they’re always “out of ketchup.” Seriously? KETCHUP? Just say you don’t feel like grabbing some. The employees lack manners and work ethic.
I hope this complaint is taken seriously. My family and I have always enjoyed Jack in the Box, but this experience left us feeling deeply disappointed. No customer deserves to be treated this way.
Atmosphere: 1
Service: 1
Vbewh Williama
Pretty good
Atmosphere: 5
Food: 5
Service: 5
Leah Gutierrez
Never good service here. Food is good. At least their milkshake machine was working!
Atmosphere: 1
Food: 4
Service: 1
Nya B
The mini tacos were good.
Food: 3
S. P.
Party of 3: Ordered 3 shakes came full of syrup, in a small cup, didn’t have whip or cherry. Asked for a bottle water, got a fountain water. Onion rings under cooked. Will not come here ever again.
Atmosphere: 1
Food: 1
Service: 1
Phil Grimes /Gordon G
Love me some Jack-in-the-Box always great food always good tacos fast quick I wouldn’t call it fresh but it’s good tasting
Atmosphere: 5
Food: 5
Service: 5
lupe garcia
My favorite Jack in the box location thank y'all to the nice ladies that take the time to make my meal with love. Never to cold or old. Really make a hungry working man happy
Atmosphere: 5
Food: 5
Service: 5
Sandy Autry
I went Jack in Box on July 12, 2025 . I purchased some egg rolls. I asked the lady at the drive thru window for 2 sauces. She gave me only one sauce. She didn’t tell me that I could purchase another one . She only gave me one with a rude attitude and closed the window . Be careful going through the drive thru the service is very horrible.
Rare find these days, same childhood favorite. Great selection.
Atmosphere: 3
Food: 4
Service: 4
SP3KT-R Racing -
Absolutely rude, extremely slow took 35 minutes from pulling up to the drive thru and no one was ahead of me. If I owned this location I’d fire the entire 3rd shift! Pathetic
Atmosphere: 1
Food: 1
Service: 1
George Johnston
Exactly what you'd expect
Atmosphere: 3
Food: 3
Service: 3
Karen S.
I ordered a biscuit egg and cheese biscuit was raw food was cold and they didn’t have the sense to put a napkin in the bag!!! And the order was for two people so we are supposed to use our shirts to wipe our mouth!
Nice spot, serving fresh food with great service
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, the experience my mom and I had was extremely upsetting, and I feel it’s important to share.
When my mom arrived at the drive-thru, she told the employee she had a mobile order. My mom speaks English, but it is her second language and she has an accent. Instead of assisting her, the female employee responded rudely and aggressively, immediately yelling that she did not understand what my mom was saying. I was in the car and witnessed everything. It was unprofessional, shocking, and honestly discriminatory.
My mom calmly repeated that she had a mobile order, something we have done for years at multiple Jack in the Box locations without issue. The same woman then yelled at her again and told her she had to go inside for mobile orders. Already in tears from the way she had been treated, my mom went inside. The order was clearly sitting on the counter, ready to go, but instead of handing it to her right away, the staff made her wait until they decided to finally give it to her.
This behavior was unnecessary, hurtful, and extremely disrespectful. My mom is one of the kindest people you could meet, and she avoids confrontation. For her to be treated in a way that made her cry is unacceptable.
Additionally, I want to mention that this location has a long-standing issue of claiming to be closed before 5:15 AM, despite being advertised as 24 hours. Even with mobile orders, customers are often turned away until after that time.
Oh and lastly, they’re always “out of ketchup.” Seriously? KETCHUP? Just say you don’t feel like grabbing some. The employees lack manners and work ethic.
I hope this complaint is taken seriously. My family and I have always enjoyed Jack in the Box, but this experience left us feeling deeply disappointed. No customer deserves to be treated this way.
Atmosphere: 1
Service: 1
Pretty good
Atmosphere: 5
Food: 5
Service: 5
Never good service here. Food is good. At least their milkshake machine was working!
Atmosphere: 1
Food: 4
Service: 1
The mini tacos were good.
Food: 3
Party of 3:
Ordered 3 shakes came full of syrup, in a small cup, didn’t have whip or cherry. Asked for a bottle water, got a fountain water. Onion rings under cooked. Will not come here ever again.
Atmosphere: 1
Food: 1
Service: 1
Love me some Jack-in-the-Box always great food always good tacos fast quick I wouldn’t call it fresh but it’s good tasting
Atmosphere: 5
Food: 5
Service: 5
My favorite Jack in the box location thank y'all to the nice ladies that take the time to make my meal with love. Never to cold or old. Really make a hungry working man happy
Atmosphere: 5
Food: 5
Service: 5
I went Jack in Box on July 12, 2025 . I purchased some egg rolls. I asked the lady at the drive thru window for 2 sauces. She gave me only one sauce. She didn’t tell me that I could purchase another one . She only gave me one with a rude attitude and closed the window . Be careful going through the drive thru the service is very horrible.
Atmosphere: 1
Food: 1
Service: 1
Foods ok, service is good 👍
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
Rare find these days, same childhood favorite. Great selection.
Atmosphere: 3
Food: 4
Service: 4
Absolutely rude, extremely slow took 35 minutes from pulling up to the drive thru and no one was ahead of me.
If I owned this location I’d fire the entire 3rd shift! Pathetic
Atmosphere: 1
Food: 1
Service: 1
Exactly what you'd expect
Atmosphere: 3
Food: 3
Service: 3
I ordered a biscuit egg and cheese biscuit was raw food was cold and they didn’t have the sense to put a napkin in the bag!!! And the order was for two people so we are supposed to use our shirts to wipe our mouth!
Atmosphere: 3
Food: 1
Service: 2
Just your average fast food place.
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