The staff are very judgemental. I am denied seating oftentimes where I am comfortable due to a preconceived assumption that there are servers I do not wish to wait on me. I have never voiced what I have been accused of saying, and I do not have hatred toward anyone. I do not eat here as often as I used to, but I still do it upon occasion, and I am treated like dirt when I walk in there.
Atmosphere: 1
Food: 1
Service: 1
Jessica Ramsey
Food was cold even after sending it back twice
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Ribeye Steak Dinner, Idaho R Baked Potato
Jeffrey Horne
Ok so I placed my order online not a problem. Fast forward I get my order with no croutons etc I paid 35 dollars for my 2 go order I'm not even mad but please do better I'll visit the location in Matthew's nc before I come back ...I'm not being a birch but right is right seriously 😐
Markus Howard
Yes, first time hanging out in Monroe North Carolina but longhorn service was terrible the waitress behind the bar the redhead chick was awful they need to replace her with a new server You talk to her friends the whole night and I was invisible but it showing on her tip what kind of service she gave me and then they wonder why they don't get any tip.
Atmosphere: 5
Food: 5
Recommended dishes: Renegade Sirloin with Redrock Grilled Shrimp, Idaho R Baked Potato
Matt Baker
Everyone around here knows longhorns, good food, great steak. But do not try calling ahead seating for large groups. Called ahead for group of 11 for a reservation at 7:30pm. Showed up right on time with everyone and they said a 1.5hr. wait. Basically the call ahead seating is useless. Wish we would have known before trying a birthday gathering there. Hopefully management will change this.
Atmosphere: 5
Food: 5
Service: 1
Terrelle Mellieon
Food not hot at all
NC_Rainman
My wife and I go to longhorn in Monroe weekly either for a late lunch or early dinner. Service is typically very good. Lately management fails to make rounds to tables to inquire about quality of food and service. This specific visit on 1/26/2025 was put off by the horrible attitude of the hostess that seated us. I believe the hostess should always be warm and welcoming and she was as bad as walking in to the DMV. Management should not hire anyone that has such a bad attitude. Gave our entire party of five with a bad taste in our mouths before we had a single bite to eat. I still would recommend the dinner experience... hopefully the same hostess doesn't seat you and management checks on tables frequently if not at least once.
Atmosphere: 3
Food: 4
Service: 4
Jewel Haigler
45 minute wait with half your tables empty? Maybe value your staff more and you'd have enough servers to work on Friday night.....
leslie mathis
Just tried to have dinner at the Longhorn Steakhouse in Monroe, NC. Website said no wait but I put us on the waitlist anyway, only 2 of us. The hostess looked unhappy when we opened the door and promptly told us there would be a 45 minute wait! We told her that the website said no wait and she responded that the website doesn’t mean anything and that we can’t go by that. We pointed out that there was obviously some empty tables in plain view but she still said 45 minutes. She was very rude and didn’t offer for us to sit at the bar or to accommodate us in any way. Not a great way to treat customers. Needless to say we won’t be going back.
Literally picked up my to go order not only did it not have silverware as I requested this location ran out of bread and special request was not done for my order as well. They didn't let anyone know that they were out of bread when you order or else I wouldn't have ordered from here to begin with. Just always seem to have issues when I order from this location I don't think I'll be going back
Atmosphere: 1
Food: 5
Service: 1
Gary Simpson Jr
They seemed understaffed at the time of our visit. This made service a bit slow. Otherwise a pleasant experience.
Atmosphere: 5
Food: 5
Service: 4
Deborah Street
The steak was tough and salad yuck
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Renegade Sirloin with Redrock Grilled Shrimp
Onita Perkins
I am writing to express my disappointment with my recent experience at your establishment on [date]. While I have heard great things about your restaurant, my experience did not meet expectations.
Details of the Issue: • I placed an order totaling $150.00, which included [specific items ordered, e.g., ribs and spinach & artichoke dip]. • The ribs I received were burnt and unappetizing. • I did not receive my appetizer (spinach & artichoke dip). • When I called the restaurant to address these concerns, I was met with poor customer service, which only added to my frustration.
I believe in giving businesses the opportunity to make things right. I kindly request either a refund for the unsatisfactory items or a replacement for the burnt ribs and missing appetizer.
I value good food and service and hope this experience is an exception. I would appreciate your prompt response and resolution to this matter.
Gave a 2 year gap before coming here again. Still awful highly disgusted. Same aweful story.
Did call ahead seating, waited 45 minutes more once arrived at designated time. Out of 4 of us that got steaks, only one was cooked somewhat correctly. Service was neglectful and generally rude. Been to many other Longhorn locations and I never have a single issue. This one in Monroe is just the pits.
Great place for a bit.
Atmosphere: 3
Food: 4
Service: 4
The staff are very judgemental. I am denied seating oftentimes where I am comfortable due to a preconceived assumption that there are servers I do not wish to wait on me. I have never voiced what I have been accused of saying, and I do not have hatred toward anyone. I do not eat here as often as I used to, but I still do it upon occasion, and I am treated like dirt when I walk in there.
Atmosphere: 1
Food: 1
Service: 1
Food was cold even after sending it back twice
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Ribeye Steak Dinner, Idaho R Baked Potato
Ok so I placed my order online not a problem. Fast forward I get my order with no croutons etc I paid 35 dollars for my 2 go order I'm not even mad but please do better I'll visit the location in Matthew's nc before I come back ...I'm not being a birch but right is right seriously 😐
Yes, first time hanging out in Monroe North Carolina but longhorn service was terrible the waitress behind the bar the redhead chick was awful they need to replace her with a new server You talk to her friends the whole night and I was invisible but it showing on her tip what kind of service she gave me and then they wonder why they don't get any tip.
Atmosphere: 5
Food: 5
Recommended dishes: Renegade Sirloin with Redrock Grilled Shrimp, Idaho R Baked Potato
Everyone around here knows longhorns, good food, great steak. But do not try calling ahead seating for large groups. Called ahead for group of 11 for a reservation at 7:30pm. Showed up right on time with everyone and they said a 1.5hr. wait. Basically the call ahead seating is useless. Wish we would have known before trying a birthday gathering there. Hopefully management will change this.
Atmosphere: 5
Food: 5
Service: 1
Food not hot at all
My wife and I go to longhorn in Monroe weekly either for a late lunch or early dinner. Service is typically very good. Lately management fails to make rounds to tables to inquire about quality of food and service. This specific visit on 1/26/2025 was put off by the horrible attitude of the hostess that seated us. I believe the hostess should always be warm and welcoming and she was as bad as walking in to the DMV. Management should not hire anyone that has such a bad attitude. Gave our entire party of five with a bad taste in our mouths before we had a single bite to eat. I still would recommend the dinner experience... hopefully the same hostess doesn't seat you and management checks on tables frequently if not at least once.
Atmosphere: 3
Food: 4
Service: 4
45 minute wait with half your tables empty? Maybe value your staff more and you'd have enough servers to work on Friday night.....
Just tried to have dinner at the Longhorn Steakhouse in Monroe, NC. Website said no wait but I put us on the waitlist anyway, only 2 of us. The hostess looked unhappy when we opened the door and promptly told us there would be a 45 minute wait! We told her that the website said no wait and she responded that the website doesn’t mean anything and that we can’t go by that. We pointed out that there was obviously some empty tables in plain view but she still said 45 minutes. She was very rude and didn’t offer for us to sit at the bar or to accommodate us in any way. Not a great way to treat customers. Needless to say we won’t be going back.
Service: 1
Restaurantji Recommends
Literally picked up my to go order not only did it not have silverware as I requested this location ran out of bread and special request was not done for my order as well. They didn't let anyone know that they were out of bread when you order or else I wouldn't have ordered from here to begin with. Just always seem to have issues when I order from this location I don't think I'll be going back
Atmosphere: 1
Food: 5
Service: 1
They seemed understaffed at the time of our visit. This made service a bit slow. Otherwise a pleasant experience.
Atmosphere: 5
Food: 5
Service: 4
The steak was tough and salad yuck
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Renegade Sirloin with Redrock Grilled Shrimp
I am writing to express my disappointment with my recent experience at your establishment on [date]. While I have heard great things about your restaurant, my experience did not meet expectations.
Details of the Issue:
• I placed an order totaling $150.00, which included [specific items ordered, e.g., ribs and spinach & artichoke dip].
• The ribs I received were burnt and unappetizing.
• I did not receive my appetizer (spinach & artichoke dip).
• When I called the restaurant to address these concerns, I was met with poor customer service, which only added to my frustration.
I believe in giving businesses the opportunity to make things right. I kindly request either a refund for the unsatisfactory items or a replacement for the burnt ribs and missing appetizer.
I value good food and service and hope this experience is an exception. I would appreciate your prompt response and resolution to this matter.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ribeye Steak Dinner, Parmesan Crusted Spinach Dip
Gave a 2 year gap before coming here again. Still awful highly disgusted. Same aweful story.
Did call ahead seating, waited 45 minutes more once arrived at designated time. Out of 4 of us that got steaks, only one was cooked somewhat correctly. Service was neglectful and generally rude. Been to many other Longhorn locations and I never have a single issue. This one in Monroe is just the pits.
Atmosphere: 1
Food: 1
Service: 1
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