Zaxby's Chicken Fingers & Buffalo Wings

This restaurant is great! My go-to order is the Big Zax Snack box. The chicken strips and fries are my favorite. I always do the survey on the receipt and it's worth it. This is the place to go for a quick pick me up when you're hungry.

Atmosphere: 4

Food: 5

Service: 5

Lemon Pepper Chicken Tenders

Atmosphere: 5

Food: 5

Service: 5

By far the worst Zaxby’s location in Charlotte. Consistently poor customer service, wildly inconsistent sandwich quality and pricing, and a staff (plus management) that clearly lacks any motivation to improve or provide decent service. Do yourself a favor and avoid this store.

Atmosphere: 1

Food: 1

Service: 1

Well, the bar was set pretty low when comparing them to the Zaxby’s in Lancaster, but I would drive the extra 20 miles to get my wings from the Zaxby’s in Monroe. They’re super nice. The food is hot and it doesn’t take 45 minutes. Whoever is running the Monroe Zaxby’s please help going in Lancaster.

Atmosphere: 5

Food: 5

Service: 5

Have ordered twice from here and wings are barely sauced. Highly disappointed especially for the price.

Atmosphere: 4

Food: 2

Service: 4

I love those lemon and pepper wings. Oh my goodness they’re delicious.

Atmosphere: 5

Food: 5

Service: 5

They didn’t give me any sauce and my receipts items that I did not order. Are we really so slow that we can’t read a screen and get an order right?

Food: 1

The food was delicious, plenty of seating. Some places have it too cold in there to eat with the temperature inside was just right. Considering it was just a little cool outside. Nice place to dine in

Atmosphere: 5

Food: 5

Service: 5

Gave my order to someone else and made me reorder it and pay full price

Atmosphere: 2

Food: 4

Service: 1

Highly disappointed. This has happened more than once but now I am onto their lack of care and work ethic. Constantly they say their milkshake machine is down. So now we call while pulling into the parking lot to verify it is working. Get to the drive thru order food then ask for 2 birthday shakes. 30 seconds go by sorry we can’t make milkshakes at the moment is that all for your order.? Pull around and ask the guy is the milkshake machine really down. He says yes the drive thru one is. I say oh do you have another one. Yes upfront but it takes too long to go make them up there and bring them to the drive thru! Say what? I literally had my son get out of the car and go inside to order his milk shakes. Seriously! Either say that at the drive thru and stop lying or just take milkshakes off the menu or have a sign on the drive thru must come inside. So hard to find people who care and want to work.

Service: 1

Couldn’t read a simple ticket, messed up both meals I ordered, rude about making me the drink I paid for. All around 0/10 stars. What an awful place to eat with awful service.

Atmosphere: 1

Food: 1

Service: 1

Would not honor app discount in store when showed her that app is not working.

Atmosphere: 1

Food: 3

Service: 1

I placed an order and specifically put no ice on my drink yet they still added a lot of ice. I’m sorry y’all can’t read

I went to this location this evening and my Toast was Burnt and the Fries were Under Cooked. This is now the second time that happened. I won't be coming back.

Atmosphere: 1

Food: 1

Service: 2

i was a regular here, but no longer. used to love coming here all the time, great employees & service, but the franchise owner keep jacking up the prices. youll save a couple bucks per meal going to a different location.

Atmosphere: 4

Food: 4

Service: 5