Was not impressed with Darlene. The girl cashier she was monitoring (who appeared to be training) looked annoyed and stressed as Darlene kept whispering in her ear what she should and shouldn’t be saying to me.
“You need to ask him who’s privilege do I have of serving today”, “It’s not What can I get started for you, it’s how may I serve you,” “you need to keep saying today to let him know you’re in the moment”. Centimeters away from her face.
Look, I’m all for customer service. However this felt creepy and insincere. This location needs training from Chick-Fil-A corporate management for managers to let employees be sincere with guests. I go to Chick Fil A locations all over Charlotte and have never been as creeped out as this one. Customers we just want our food (not an 5 minute script before we even get to ordering) and a nice kind person at register. This is the only time I’ve seen scripted service at all Chic Fil A and locations I’ve been to, will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Nicole Walden
Consistently good food and service.
Atmosphere: 5
Food: 5
Service: 5
L. A.
Always very friendly
Atmosphere: 5
Food: 5
Service: 5
Bernard Patterson
Small. No outside seating.
Atmosphere: 4
Food: 5
Service: 4
jordan burton
WHY ARE YOU SO STINGY WITH THE HONEY BUTTER???!!!! Nobody wants dry chicken minis!
Atmosphere: 1
Food: 1
Service: 1
Ryan Greve
I thought the point of mobile drive through was to be faster. This chick-fil-A can never get this right. A simple 8 count nuggets shouldn’t take 10 minutes when I order ahead. This restaurant has really started to suck
Atmosphere: 1
Food: 1
Service: 1
Ashley Galeote
Great food, friendly staff and clean eating area!
Atmosphere: 5
Food: 5
Service: 5
Guy Smith
All I got was the peach milkshake, yummy
Atmosphere: 5
Food: 5
Service: 5
Joann Horan
Mr. Danielle was amazing! assisted me with a catered lunch for my work place on Saturday. He walked the extra mile placing items in the lunch bags. He also noticed I forgot the bags of ice. He was kind and re checked everything before I left with a trunk of food. Thank you!!
A young worker named cody was an absolute star. After my children made many silly jokes, he laughed it off and made our experience wonderful!! 5 stars
Dan Budrich
Great drive thru and always great chicken sandwich. Great specialty flavor shakes when they offer them. Peach was latest was incredible.
Atmosphere: 5
Food: 5
Service: 5
Lacey Westover
Wrong sandwich, soggy bread, AND cold fries! Boooo 👎🏼👎🏼
Food: 1
Kelly Ball (Onepriscilla.org)
Always wonderful service and such well trained team members. This place never disappoints no matter the location. GOAT OF ALL FAST FOOD ALL TIME!
J Bec
I don’t usually rate fast food but this was such a pleasant experience. We were tired after several days on the road and the food was excellent as expected and the service was over the top great. We even got a fist bump from the cow!
Stellar service... no matter which one I stop at.
Atmosphere: 5
Food: 5
Service: 5
Was not impressed with Darlene. The girl cashier she was monitoring (who appeared to be training) looked annoyed and stressed as Darlene kept whispering in her ear what she should and shouldn’t be saying to me.
“You need to ask him who’s privilege do I have of serving today”, “It’s not What can I get started for you, it’s how may I serve you,” “you need to keep saying today to let him know you’re in the moment”. Centimeters away from her face.
Look, I’m all for customer service. However this felt creepy and insincere. This location needs training from Chick-Fil-A corporate management for managers to let employees be sincere with guests. I go to Chick Fil A locations all over Charlotte and have never been as creeped out as this one. Customers we just want our food (not an 5 minute script before we even get to ordering) and a nice kind person at register. This is the only time I’ve seen scripted service at all Chic Fil A and locations I’ve been to, will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Consistently good food and service.
Atmosphere: 5
Food: 5
Service: 5
Always very friendly
Atmosphere: 5
Food: 5
Service: 5
Small. No outside seating.
Atmosphere: 4
Food: 5
Service: 4
WHY ARE YOU SO STINGY WITH THE HONEY BUTTER???!!!! Nobody wants dry chicken minis!
Atmosphere: 1
Food: 1
Service: 1
I thought the point of mobile drive through was to be faster. This chick-fil-A can never get this right. A simple 8 count nuggets shouldn’t take 10 minutes when I order ahead. This restaurant has really started to suck
Atmosphere: 1
Food: 1
Service: 1
Great food, friendly staff and clean eating area!
Atmosphere: 5
Food: 5
Service: 5
All I got was the peach milkshake, yummy
Atmosphere: 5
Food: 5
Service: 5
Mr. Danielle was amazing! assisted me with a catered lunch for my work place on Saturday. He walked the extra mile placing items in the lunch bags. He also noticed I forgot the bags of ice.
He was kind and re checked everything before I left with a trunk of food.
Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A young worker named cody was an absolute star. After my children made many silly jokes, he laughed it off and made our experience wonderful!! 5 stars
Great drive thru and always great chicken sandwich. Great specialty flavor shakes when they offer them. Peach was latest was incredible.
Atmosphere: 5
Food: 5
Service: 5
Wrong sandwich, soggy bread, AND cold fries! Boooo 👎🏼👎🏼
Food: 1
Always wonderful service and such well trained team members. This place never disappoints no matter the location. GOAT OF ALL FAST FOOD ALL TIME!
I don’t usually rate fast food but this was such a pleasant experience. We were tired after several days on the road and the food was excellent as expected and the service was over the top great. We even got a fist bump from the cow!
Atmosphere: 4
Food: 5
Service: 5
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