I placed an online order at 4:35pm. Got a text that the driver was on the way at about 4:46pm. At 5pm, the Tracker said my delivery was "complete". Still, i waited for the driver, since in fine print it states " The delivery driver may not have GPS". At 5:15pm, I texted back asking if the pizza was still coming, as we are 5 miles away. I was prompted to call the store. So I did. 1st call, I waited on hold for 8 minutes. No one ever picked back up. Called back, put on hold for 6 minutes, a man answered and when I asked about my order, he asked my address, then repeated it back to me and said the driver is almost here. Nope, he never showed up. So, I go online to find a way to get help, or my money back. I am prompted to call the store. Again. So I do. And I was shocked at how long I waited on hold, how no one ever picked it back up, unless it was to replace me back on hold WITHOUT saying a word. No driver ever showed, no call went thru, and the online concerns were be handled by bots. I called my bank's 24/7 Customer service to stop payment, which could not be done until it had "posted". Luckily, this morning, I saw in my online account that the $37 payment Domino's had taken last nite was no longer there. Thank God! But only because instead of eating dinner, I spent 3.5 hours either on hold or searching for online ways to get my order, or a refund.
Service: 1
John Miller
I used Uber to order my pizza tonight. I have had a very long week at work and my son has been sick with the Flu and I didn't feel like cooking. I accidentally placed the order to be delivered to the wrong address. I called and spoke to the manager who agreed to deliver the pizza to the right address this time. When we got our food it was hot and fresh and was everything that we expected it to be. I don't know about the other recent reviews but the willingness of this manager to correct my mistake was the type of customer service that will keep me coming back. Thank you guys for being amazing!! The manager that I spoke with tonight was Kate and the driver was Wes and he was very nice and professional!!
Atmosphere: 5
Food: 5
Service: 5
GrosserScarab60
Wish I could give a negative star I ain’t have a lot of money so I thought a tip was better than no tip and tipped three dollars tell me why they didn’t deliver my pizza and when they came to the house, they said we forgot the pizza And I had to pay delivery fee very unprofessional do not order from here. Your job is a delivery a pizza and not rely on tips
Service: 1
Ryan Mills
Sent wrong drink for delivery, refused to redeliver what was ordered.
Atmosphere: 1
Food: 3
Service: 1
Kayla Kono
It's about to be 2 hours since I've placed my order and I still don't have it. I've called the place three times and no one has answered after waiting a total of 20m. It says he's in my neighborhood but it's been 15m and it's not here.
Service: 1
Robin Snyder
Took for ever and still do not have it . Called the store and ask for manager and was told if I'm calling about my order it's on the way. He didn't even know who I was and would not get manager and told me it would be 20min he just left . I'm right across the street.
Food: 1
Service: 1
Stephanie Moore (Gumdrop)
This store is literally right across the street from my house, and yet I consistently have to wait 30-40+ minutes beyond my delivery estimate to get my orders! On top of that, they mark orders delivered that haven't even left the store yet (because up until that point, customers can see on the tracker that the driver hasn't left the store!) which means customers can't track their orders and have no idea what's going on or when they'll get the food that they paid for!
I don't know if this store is trying to hide that it takes them that long to deliver orders or what, but I'm done with this place. Your customer service is terrible. I have to call repeatedly and I'm given the same BS every time. "He just left the store, he'll be there in ten minutes," and then 20 minutes goes by and I have to call again. Nevermind that I'm literally *right across the street* and at most if the driver has just left the store, it should barely take him FIVE minutes to get here in the middle of the day on a Tuesday!
Service: 1
Michael Minton
Pizza showed up at work an hour after it was supposed to be delivered cold and burnt
Food: 1
Service: 1
Amy Lee
Terrible management tonight 11/09 and rude employees. My order was not located. There was 7 people on shift and it’s like a wild zoo. And two employees were out back smoking cigarettes and I didn’t see either wash hands when coming back inside. I just said forget it and left. Do better dominos! Or find new employees to do their job.
Atmosphere: 1
Food: 1
Service: 1
Kw
I went to pick up up my food to find the guy touching the pizza crust without any gloves on. When I first walked in, he was talking and put his hand on the box of gloves, so why didn't he actually put them on. When asked why he is touching the food without gloves on, I was told they are not required to wear gloves. I have worked in different restaurants, and each restaurant gloves were worn when handling food. It's disgusting! unsanitary!
At 6:30PM I ordered a pepperoni pizza online. It was delivered with no pepperoni. I called the store at 7:00 that my pizza was incorrect, the women on the phone asked if a want a credit, I said no I want the correct pizza sent to me, no one will eat this one. She said ok. 8:00 comes and I call again. The woman that answered the phone this time says do you want a credit or do you want it delivered? I again say I want the pizza and she said we’ll make it and send it out when a delivery drive returns. An hour and a half still have the wrong pizza. It’s not my problem that the order was incorrect, my problem is the that the resolution for this, is much harder than it needs to be. Nobody was rude to me, just the usual, we apologize that it sounds like it pains them to say. Also, we order from this Dominos a lot and have gotten mix ups or long delivery times, but the situations were resolved appropriately.
Atmosphere: 1
Food: 1
Service: 1
Jo Reep
Joey cancelled my order with no phone call
fabbella1
First time trying the one in Mooresville and last time. Pizza was burnt.everything was dry too. I made the mistake of not looking in the box before I left. The same pizza with same toppings at the one in Salisbury was amazing. So I guess I’ll just eat when I go there from now on. Save your money and go to another pizza place.
Food: 1
Service: 1
herbert vega
I just order delivery like always 2 pizzas ,plus the 2 litters soda, at 3:05 pm ,for my daughter and grandkids, delivery timing within 35 to 45 minutes ,call back my daughter around 5,to ask if she needs anything else and if the pizza was ok,, no pizza show ,call Dominos and they said ,was a misunderstanding in delivery ,the guy in phone said the manager offer to return the money or make a new delivery ,ok make new delivery I choose, my daughter call me back asking for the pizza at 6:50 pm, them before going home I stop at Dominos ,I inquire about the pizza deliver service ,in the guy in the counter said is on the way right now to deliver ,I ask to cancel and call my daughter, she said was ok if was on the way, but them I found out the very same guy behind the counter was responsible to deliver the pizza, and I told him , well give me the pizza and he took it from the front of his car, and give it to me, I ask him if that pizza has been there since 3 0clock and he said that was a new pizza they make ,well ,I kind let it go and feel warm to the touch ,I finish taking the pizza and the soda home ,but while I was there the manager knew what going on and did not care or come to talk to me ,cero, nada, who care ?customer service 0, I though the manager is to take a stand and make himself responsible for their employees mishap , but unfortunately this new generation lack of it , I never ever have a Issue from this Dominos and always delivery on time ,but notice new young employes there ,unfortunately it take one bad experience in the food service experience to no go back anymore, and I just found out the star rating is 3.6, well , and by the way ,I give them 25% of gratuity today include, and usually give 20 % and minimum of 15% increase it in the amount I order always what they request as a tip..... And I just 3.6 miles from them...Oh well .....hopefully will get better in the future, good luck !!!!
Atmosphere: 1
Food: 2
Service: 1
Patrick Knapp
It is consistently the slowest pizza place in Mooresville. Do not trust the app. The coverage area for this location is spread too far, and they stack too many deliveries.
I placed an online order at 4:35pm. Got a text that the driver was on the way at about 4:46pm. At 5pm, the Tracker said my delivery was "complete". Still, i waited for the driver, since in fine print it states " The delivery driver may not have GPS". At 5:15pm, I texted back asking if the pizza was still coming, as we are 5 miles away. I was prompted to call the store. So I did. 1st call, I waited on hold for 8 minutes. No one ever picked back up. Called back, put on hold for 6 minutes, a man answered and when I asked about my order, he asked my address, then repeated it back to me and said the driver is almost here. Nope, he never showed up. So, I go online to find a way to get help, or my money back. I am prompted to call the store. Again. So I do. And I was shocked at how long I waited on hold, how no one ever picked it back up, unless it was to replace me back on hold WITHOUT saying a word. No driver ever showed, no call went thru, and the online concerns were be handled by bots. I called my bank's 24/7 Customer service to stop payment, which could not be done until it had "posted". Luckily, this morning, I saw in my online account that the $37 payment Domino's had taken last nite was no longer there. Thank God! But only because instead of eating dinner, I spent 3.5 hours either on hold or searching for online ways to get my order, or a refund.
Service: 1
I used Uber to order my pizza tonight. I have had a very long week at work and my son has been sick with the Flu and I didn't feel like cooking. I accidentally placed the order to be delivered to the wrong address. I called and spoke to the manager who agreed to deliver the pizza to the right address this time. When we got our food it was hot and fresh and was everything that we expected it to be. I don't know about the other recent reviews but the willingness of this manager to correct my mistake was the type of customer service that will keep me coming back. Thank you guys for being amazing!! The manager that I spoke with tonight was Kate and the driver was Wes and he was very nice and professional!!
Atmosphere: 5
Food: 5
Service: 5
Wish I could give a negative star I ain’t have a lot of money so I thought a tip was better than no tip and tipped three dollars tell me why they didn’t deliver my pizza and when they came to the house, they said we forgot the pizza And I had to pay delivery fee very unprofessional do not order from here. Your job is a delivery a pizza and not rely on tips
Service: 1
Sent wrong drink for delivery, refused to redeliver what was ordered.
Atmosphere: 1
Food: 3
Service: 1
It's about to be 2 hours since I've placed my order and I still don't have it. I've called the place three times and no one has answered after waiting a total of 20m. It says he's in my neighborhood but it's been 15m and it's not here.
Service: 1
Took for ever and still do not have it . Called the store and ask for manager and was told if I'm calling about my order it's on the way. He didn't even know who I was and would not get manager and told me it would be 20min he just left . I'm right across the street.
Food: 1
Service: 1
This store is literally right across the street from my house, and yet I consistently have to wait 30-40+ minutes beyond my delivery estimate to get my orders! On top of that, they mark orders delivered that haven't even left the store yet (because up until that point, customers can see on the tracker that the driver hasn't left the store!) which means customers can't track their orders and have no idea what's going on or when they'll get the food that they paid for!
I don't know if this store is trying to hide that it takes them that long to deliver orders or what, but I'm done with this place. Your customer service is terrible. I have to call repeatedly and I'm given the same BS every time. "He just left the store, he'll be there in ten minutes," and then 20 minutes goes by and I have to call again. Nevermind that I'm literally *right across the street* and at most if the driver has just left the store, it should barely take him FIVE minutes to get here in the middle of the day on a Tuesday!
Service: 1
Pizza showed up at work an hour after it was supposed to be delivered cold and burnt
Food: 1
Service: 1
Terrible management tonight 11/09 and rude employees. My order was not located. There was 7 people on shift and it’s like a wild zoo. And two employees were out back smoking cigarettes and I didn’t see either wash hands when coming back inside. I just said forget it and left. Do better dominos! Or find new employees to do their job.
Atmosphere: 1
Food: 1
Service: 1
I went to pick up up my food to find the guy touching the pizza crust without any gloves on. When I first walked in, he was talking and put his hand on the box of gloves, so why didn't he actually put them on. When asked why he is touching the food without gloves on, I was told they are not required to wear gloves. I have worked in different restaurants, and each restaurant gloves were worn when handling food. It's disgusting! unsanitary!
Restaurantji Recommends
At 6:30PM I ordered a pepperoni pizza online. It was delivered with no pepperoni. I called the store at 7:00 that my pizza was incorrect, the women on the phone asked if a want a credit, I said no I want the correct pizza sent to me, no one will eat this one. She said ok. 8:00 comes and I call again. The woman that answered the phone this time says do you want a credit or do you want it delivered? I again say I want the pizza and she said we’ll make it and send it out when a delivery drive returns. An hour and a half still have the wrong pizza. It’s not my problem that the order was incorrect, my problem is the that the resolution for this, is much harder than it needs to be. Nobody was rude to me, just the usual, we apologize that it sounds like it pains them to say. Also, we order from this Dominos a lot and have gotten mix ups or long delivery times, but the situations were resolved appropriately.
Atmosphere: 1
Food: 1
Service: 1
Joey cancelled my order with no phone call
First time trying the one in Mooresville and last time. Pizza was burnt.everything was dry too. I made the mistake of not looking in the box before I left. The same pizza with same toppings at the one in Salisbury was amazing. So I guess I’ll just eat when I go there from now on. Save your money and go to another pizza place.
Food: 1
Service: 1
I just order delivery like always 2 pizzas ,plus the 2 litters soda, at 3:05 pm ,for my daughter and grandkids, delivery timing within 35 to 45 minutes ,call back my daughter around 5,to ask if she needs anything else and if the pizza was ok,, no pizza show ,call Dominos and they said ,was a misunderstanding in delivery ,the guy in phone said the manager offer to return the money or make a new delivery ,ok make new delivery I choose, my daughter call me back asking for the pizza at 6:50 pm, them before going home I stop at Dominos ,I inquire about the pizza deliver service ,in the guy in the counter said is on the way right now to deliver ,I ask to cancel and call my daughter, she said was ok if was on the way, but them I found out the very same guy behind the counter was responsible to deliver the pizza, and I told him , well give me the pizza and he took it from the front of his car, and give it to me, I ask him if that pizza has been there since 3 0clock and he said that was a new pizza they make ,well ,I kind let it go and feel warm to the touch ,I finish taking the pizza and the soda home ,but while I was there the manager knew what going on and did not care or come to talk to me ,cero, nada, who care ?customer service 0, I though the manager is to take a stand and make himself responsible for their employees mishap , but unfortunately this new generation lack of it , I never ever have a Issue from this Dominos and always delivery on time ,but notice new young employes there ,unfortunately it take one bad experience in the food service experience to no go back anymore, and I just found out the star rating is 3.6, well , and by the way ,I give them 25% of gratuity today include, and usually give 20 % and minimum of 15% increase it in the amount I order always what they request as a tip..... And I just 3.6 miles from them...Oh well .....hopefully will get better in the future, good luck !!!!
Atmosphere: 1
Food: 2
Service: 1
It is consistently the slowest pizza place in Mooresville. Do not trust the app. The coverage area for this location is spread too far, and they stack too many deliveries.
Atmosphere: 3
Food: 3
Service: 2
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