Not sure how O'Charley's is still in business because no matter the day or time, there are less than 10 paying customers in the restaurant. Don't get me wrong, I like the fact that there is no crowd, but quality service and food is also falling short. I think that only reason why we still go is because my kids enjoy the chicken tenders. But the menu stops there. Don't try and order anything else on the menu. For example, yesterday (3/12/23) my wife ordered a Caesar salad and potato soup. The Caesar salad had shredded cheddar cheese (never seen that before in my life). The Potato Soup was more like cheese water with the leftover potatoes from what wasn't used for their French fries. I had the club sandwich, which was by far the worst club sandwich that I have ever had. Do not eat at O'Charley's unless you are going to order Chicken Tenders.
Michael McCarty (Mike)
My wife had the chicken w bacon sandwich and thought it was great. The lobster bisque tasted excellent, but the cup was barely 2/3 full. The lobster w Mac & cheese was good. The broccoli was good as we're the rolls. I was disappointed w my margurita as it was a small glass, filled with ice and not much drink. I complained and the manager fixed me another one w less ice and larger glass. It seems their corporate management is more concerned with short term profits and far less concerned with customers who return. Service was excellent!
T. Taylor
Went for lunch and didn't have the best food experience. The people were kind and attentive. The food just didn't hit my expectations. The bread that was first delivered to the table was dry and overcooked. The tomatoes in the salad were smushy and unappealing. Even the lime in the margarita was dry. It's probably not like this everyday, but today we got less than expected.
Nichole Setterington
We were here around 1:00 today Monday, October 3rd. Service and food were good. The highlight of our experience was the sweet hostess! She clearly loves her job and was extremely pleasurable!
Mary / Lloyd
Lloyd and Mary really appreciated our visit on Wednesday the Mooresville O Charleys please don’t get rid of your host she was very hospitable very kind very sweet lady we are talking about your host Sue , very attentively
Mary / Lloyd
You are a host Sue in O Charleys Mooresville NC very delightful person Nice personality make sure you guys keep her on she’s the best one that I ever seen in O Charleys , very hospitable
Nichole P.
We were here around 1:00 today Monday, October 3rd. Service and food were good. The highlight of our experience was the sweet hostess! She clearly loves her job and was extremely pleasurable!
Angela M.
I used to at least enjoy the rolls and Shirley Temple's with cotton candy. First, had to wait extra long for a server even though the restaurant was pretty empty. Secondly the Shirley temple I ordered has stale cotton candy on top. First set of rolls came out inedible, second batch was better. Won't comment on the food. But do know I won't be back until something changes... food quality, management, service.... The list goes on
Megan Rhyne
Absolutely disgusting. Staff does not use proper food sanitation when handling food and should be retrained. The restaurant is never busy but always seems to have a 30-40 minute wait for food to be served no matter what you order. Half of the wait staff hides in the kitchen and barely shows up when needed. If you want to waste your time eating questionable food that may have been served with utensils dropped in the floor and picked back up and used to serve your food then be my guest.
JerseyGeographer
Been here many times…never any issues. Great service. Food has always been good. One time my steak was a touch over medium rare (I didn’t complain), but the manager was on top of it. He apologized and even gave me a discount. It boggles my mind why more people don’t eat here.
My family visited the Mooresville, NC, location on Sunday, September 18, 2022 because I had bought a gift card when there was a special price. We've eaten at O'Charley's before and had great experiences, but this time was not so good. Our waiter was attentive and we rewarded him for it. The benches in the booth were broken and worn out. My daughter ended up sitting on her purse because the seat was hurting her. The restaurant was virtually empty except for us, and I still don't know why we were seated in such a horrible booth. We did not ask to be moved but should have. My salad was bland and not really up to par. The bread was hot and good. The ribs I ordered were so dry I could not chew and swallow them. The waiter saw that I pushed them away, yet he never asked if they were ok. Maybe it's just this location because we usually frequent the O'Charley's in Hickory, NC. We will go to the Hickory location next time.
James L.
I used to love OCharley's, tonight it was horrible. Starting out with what ever was in that potato soup, to the crunchy ribs, to the tenders that tasted like fish. Cold Mac & cheese. I don't mind spending money to get a good meal. I'll have to take a long time to forget this mess before ever going to another one but especially this one.
Jadeite Tsukino
My wife and I are kinda new to the Mooresville area and decided to check this place out. It was wonderful!! Our server Harmony was fantastic! She was friendly and got our order to us surprisingly fast. It came correct and taste was great. Will definitely be back soon.
Kendra P.
Very disappointed!! O' Charley's has always been one of our favorites and we recently went back. There was hardly anyone there but we still decided to go ahead and give it a try. We love their loaded potato soup in fact sometimes just come for the soup and rolls, but the soup this time tasted like a salty cheese dip it was awful. We then ordered the Louisiana sirloin which is our normal go to entrée there and the asparagus that came with it was burnt like charred burnt.. and the steak was so salty that you couldn't even eat it. My son had the chicken tenders which is always his go to meal and two of his tenders were good the other two were not even cooked all the way. O'Charley's has always been a favorite of ours. Me and my husband went on our first date there and we have had several family celebrations there but I will not be jumping to come back anytime soon. I truly hope this was just an off night for them and that they get things fixed.
Reed Gilbert (Very Fishe)
I stopped in on a Monday evening and happened to get lucky on the "Drive for 5" promotion. Essentially on a Monday after a NASCAR race if their Drivers place in the top 5 you get a Nachos for $5. Service was great probably because it was not crowded, Nachos were average at best, it was a medium size plate and had a few pieces of fried chicken bits. My wife had a salad and liked it. Beer specials were $3.00 for tap light beer. I'll give this place another try soon.
Not sure how O'Charley's is still in business because no matter the day or time, there are less than 10 paying customers in the restaurant. Don't get me wrong, I like the fact that there is no crowd, but quality service and food is also falling short. I think that only reason why we still go is because my kids enjoy the chicken tenders. But the menu stops there. Don't try and order anything else on the menu. For example, yesterday (3/12/23) my wife ordered a Caesar salad and potato soup. The Caesar salad had shredded cheddar cheese (never seen that before in my life). The Potato Soup was more like cheese water with the leftover potatoes from what wasn't used for their French fries. I had the club sandwich, which was by far the worst club sandwich that I have ever had. Do not eat at O'Charley's unless you are going to order Chicken Tenders.
My wife had the chicken w bacon sandwich and thought it was great. The lobster bisque tasted excellent, but the cup was barely 2/3 full. The lobster w Mac & cheese was good. The broccoli was good as we're the rolls. I was disappointed w my margurita as it was a small glass, filled with ice and not much drink. I complained and the manager fixed me another one w less ice and larger glass. It seems their corporate management is more concerned with short term profits and far less concerned with customers who return. Service was excellent!
Went for lunch and didn't have the best food experience. The people were kind and attentive. The food just didn't hit my expectations. The bread that was first delivered to the table was dry and overcooked. The tomatoes in the salad were smushy and unappealing. Even the lime in the margarita was dry. It's probably not like this everyday, but today we got less than expected.
We were here around 1:00 today Monday, October 3rd. Service and food were good. The highlight of our experience was the sweet hostess! She clearly loves her job and was extremely pleasurable!
Lloyd and Mary really appreciated our visit on Wednesday the Mooresville O Charleys please don’t get rid of your host she was very hospitable very kind very sweet lady we are talking about your host Sue , very attentively
You are a host Sue in O Charleys Mooresville NC very delightful person Nice personality make sure you guys keep her on she’s the best one that I ever seen in O Charleys , very hospitable
We were here around 1:00 today Monday, October 3rd. Service and food were good. The highlight of our experience was the sweet hostess! She clearly loves her job and was extremely pleasurable!
I used to at least enjoy the rolls and Shirley Temple's with cotton candy. First, had to wait extra long for a server even though the restaurant was pretty empty. Secondly the Shirley temple I ordered has stale cotton candy on top. First set of rolls came out inedible, second batch was better. Won't comment on the food. But do know I won't be back until something changes... food quality, management, service.... The list goes on
Absolutely disgusting. Staff does not use proper food sanitation when handling food and should be retrained. The restaurant is never busy but always seems to have a 30-40 minute wait for food to be served no matter what you order. Half of the wait staff hides in the kitchen and barely shows up when needed. If you want to waste your time eating questionable food that may have been served with utensils dropped in the floor and picked back up and used to serve your food then be my guest.
Been here many times…never any issues. Great service. Food has always been good. One time my steak was a touch over medium rare (I didn’t complain), but the manager was on top of it. He apologized and even gave me a discount. It boggles my mind why more people don’t eat here.
Restaurantji Recommends
My family visited the Mooresville, NC, location on Sunday, September 18, 2022 because I had bought a gift card when there was a special price. We've eaten at O'Charley's before and had great experiences, but this time was not so good. Our waiter was attentive and we rewarded him for it. The benches in the booth were broken and worn out. My daughter ended up sitting on her purse because the seat was hurting her. The restaurant was virtually empty except for us, and I still don't know why we were seated in such a horrible booth. We did not ask to be moved but should have. My salad was bland and not really up to par. The bread was hot and good. The ribs I ordered were so dry I could not chew and swallow them. The waiter saw that I pushed them away, yet he never asked if they were ok. Maybe it's just this location because we usually frequent the O'Charley's in Hickory, NC. We will go to the Hickory location next time.
I used to love OCharley's, tonight it was horrible. Starting out with what ever was in that potato soup, to the crunchy ribs, to the tenders that tasted like fish. Cold Mac & cheese. I don't mind spending money to get a good meal. I'll have to take a long time to forget this mess before ever going to another one but especially this one.
My wife and I are kinda new to the Mooresville area and decided to check this place out. It was wonderful!! Our server Harmony was fantastic! She was friendly and got our order to us surprisingly fast. It came correct and taste was great. Will definitely be back soon.
Very disappointed!! O' Charley's has always been one of our favorites and we recently went back. There was hardly anyone there but we still decided to go ahead and give it a try. We love their loaded potato soup in fact sometimes just come for the soup and rolls, but the soup this time tasted like a salty cheese dip it was awful. We then ordered the Louisiana sirloin which is our normal go to entrée there and the asparagus that came with it was burnt like charred burnt.. and the steak was so salty that you couldn't even eat it. My son had the chicken tenders which is always his go to meal and two of his tenders were good the other two were not even cooked all the way. O'Charley's has always been a favorite of ours. Me and my husband went on our first date there and we have had several family celebrations there but I will not be jumping to come back anytime soon. I truly hope this was just an off night for them and that they get things fixed.
I stopped in on a Monday evening and happened to get lucky on the "Drive for 5" promotion. Essentially on a Monday after a NASCAR race if their Drivers place in the top 5 you get a Nachos for $5. Service was great probably because it was not crowded, Nachos were average at best, it was a medium size plate and had a few pieces of fried chicken bits. My wife had a salad and liked it. Beer specials were $3.00 for tap light beer. I'll give this place another try soon.