Zaxbys Chicken Fingers & Buffalo Wings
288 W Plaza Dr, Mooresville
(704) 660-2255
Recent Reviews
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We’ve always had very friendly service and my order has always been correct.
Service: 5
No water in the bathroom?… no paper towels and no ice? And RUDE employees? Yea no thank
Atmosphere: 1
Food: 1
Service: 1
If you are looking for gluten-free options, there aren't many here. However, my son loved the chicken tenders here.
Atmosphere: 4
Food: 4
Service: 4
I just went to Zaxby's and ordered my husband a quesadilla and two nibblerz for me. I specifically said no zax sauce on my nibblerz and when I get home what do I find on my nibblerz is zax sauce. Not just the sauce,but extra sauce. I refuse to go back up there and now I have no food to eat and am out money because they don't care to listen to someone when they put in an order.
Food: 1
Service: 1
Nelly provided stellar customer service and made great food recommendations. Food was delicious!!! Establishment was clean. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
It was ok not that fresh the fries I won't go back to that store again S Roxboro rd cook rd
Some of the best chicken sandwiches come from Zaxby's. They the Kickin' Chicken Sandwich. It's just tangy enough to get a sweat out of the consumer.
Atmosphere: 5
Food: 5
Service: 5
On Wednesday, April 9th, 2025, at 5:09 p.m., we were traveling west on Highway 150 (West Plaza Drive) just east of the intersection with Talbert Road. There was a major collision between two cars that caused significant traffic congestion. Anyone traveling east on Highway 150 west of Talbert Road experienced heavy traffic due to the accident. Traffic was affected in both directions, but particularly in the eastbound lanes where the incident occurred.
We decided to stop at Zaxby’s to get some food for the road. We ordered an Asian Fried Zensation Zalad and a #2 Chicken Fingerz™ Plate Meal. When asking how many Chicken Fingers were included, the man at the drive-thru mentioned that it comes with either 4, 5, or 6 hand-breaded Chicken Fingers. He explained that the plate is served with Cole Slaw, Texas Toast, Crinkle Fries, and a small drink. We chose the plate with six chicken fingers due to hunger. After paying, I asked if everything was in the bag and the staff at the window confirmed it should be. Typically, we check orders carefully, but since traffic was not improving, we only verified that two meals were included. Once back on the road and encountering more traffic, we discovered only three small chicken fingers instead of the six ordered. Additionally, there were no utensils included to eat the salad and Cole slaw. The chicken was cold, rubbery, and chewy.
Due to traffic conditions, returning to the store was not feasible. Attempts to call the store resulted in a message stating, “this mailbox is not currently set up to accept messages because voicemail has not been set up. Please try your call again later.” Repeated calls over a span of 30 minutes went unanswered. Upon arrival at our destination, we visited myzaxbysfeedback.com and zaxbys.com to submit feedback about the situation.
In summary, we expected a refund for receiving three chicken fingers instead of the six paid for. The response provided was:
“We appreciate your feedback as it will help us continue to improve the Zaxbys experience. Bring the QR coupon below into a participating Zaxbys to enjoy a FREE Big Zax Snak® Meal with the purchase of a Big Zax Snak® Meal.” For the record, the offer was valid for in-store purchases only.
Returning to the store to pay for another meal to receive a free one was not a viable option. We will not be visiting Zaxby’s again. The establishment at 288 W Plaza Dr, Mooresville, NC 28117 did not meet our expectations. Furthermore, contacting them at 704-660-2255 was unsuccessful, and leaving a voicemail was not possible.
Atmosphere: 1
Food: 1
Service: 1
I can't believe whoever made this actually didn't care enough to make sure the quality was decent at least. First time trying the new shrimp meal and the pieces were burned and dripping with oil.
Atmosphere: 3
Food: 1
Service: 2
What has happened to Zaxbys? They used to have good food, now every thing is cold and chicken tenders are tiny, fries are cold, and tastes like they are hours old, bread is terrible , I'm probably going to quit eating at Zaxbys. They have also gotten expensive, but if the food was good I wouldn't mind the price. I just don't like paying for terrible food every time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Zaxby’s has succeeded in getting me to commit to never eating here again. Just like Hardee’s.
What kind of chicken place doesn’t just sell a three piece by itself?
Atmosphere: 1
Food: 4
Service: 1
Ok zaxbys. Traffic fro I77 to and from the restaurant was a bear
Atmosphere: 4
Food: 4
Service: 4
Zaxbys is my American Deli since we don't have one here. I love the bone in traditional wings dipped in nuclear sauce and those fries getting in the saucy goodness with ranch in the side and that Texas toast to balance it all out. Wash it down with a coke and a time is had. I also love their salads(Zalads) as they call them. The fried tender cobb salad is my go-to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Fries, Salads, Chicken Wings, Extra Sauce, Traditional Wings
Food was spectacular. Hot food always hot, salads always delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Crinkle Fries, Salads, Chicken Fingerz
The service is fine in this location. My issue is that lately the fries taste stale/dried out. It has happened on numerous occasions lately and does not show any signs of improving.
Atmosphere: 4
Food: 1
Service: 4
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