Dude…. I should never have to wait inline for 15+ min for a coffee
Atmosphere: 2
Food: 5
Service: 1
Bryce Smith
I went to 7Brew recently with 2 friends. It was my first time visiting this location. There was 1 girl, blonde hair wearing a camo jacket, taking orders by herself. She seemed like she was having a bad day, I get that. We had 2 separate orders and she started taking our order once we got up to the register in lane 2. While finishing the 2nd order, the girl yelled for “Zach” to hop on Lane 1 and take their order. He was in an orange shirt and had brown hair. He looked at me and my friends and proceeded to yell ‘They’re still ordering?!,’ from inside. Mind you, this girl is all by herself outside and Zach was simply sweeping the ice and water into the drain. Insanely rude behavior.
Atmosphere: 1
Food: 2
Service: 1
Emma Bates
This 7brew is hard to give a review of because we’ve had so many different experiences. Our drinks are always great and I love 7brew in general. The staff are just so hit and miss. Sometimes they’re sweet and sometimes they’re extremely (I mean *extremely*) rude.
The other locations we go to on vacation throughout the year the staff are notoriously over-the-top kind. So that not being the case here is disappointing! Kudos to the few staff members we’ve had great experiences with here!!
Atmosphere: 2
Food: 5
Service: 2
Katie Gillis
I arrived at the Seven Brew location with approximately 20 minutes available before work. After waiting for about 15 minutes, I was neither acknowledged nor had my order taken. During this time, several employees appeared to be standing around, and one employee was engaged in a casual conversation with a vehicle in front of me, including drinking from that customer’s coffee and handing it back.
Given that multiple employees were present, this experience felt unprofessional and inefficient. I value Seven Brew and expect a reasonable level of customer service, especially when staff availability does not appear to be an issue. I wanted to bring this to your attention in hopes that it can be addressed moving forward.
Thank you for your time and consideration.
Sincerely,
Service: 1
Alana Griffin
Great coffee!! I got the brunette frozen chiller (a hazelnut and caramel frappe basically) and it was really good! Nice strong coffee flavor! I did add chocolate syrup and whipped cream. (See picture.)
Price was good as my size medium (maybe 20 oz) was only $5.
Only bad thing was, there was a good bit of a line at the drive thru. The service definitely could have been faster, but it wasn't unbearable and I'd say it was still worth it. One little tip, from a barista to another coffee shop, maybe stop asking for phone numbers before the order is taken, if you can... I feel like it kind of rubs customers the wrong way. But that could just be me! Communication between workers could stand to improve as well, but I am still giving 5 stars because the coffees are so freaking good!!! 😂
Atmosphere: 5
Food: 5
Service: 3
Ahmad Jan
Very best
Veronica Marz
I’ve been a loyal customer of 7 Brew for over a year and have always enjoyed the brand. Unfortunately, my experience at the New Bern location this evening was extremely disappointing.
I arrived around 6:40 PM and waited in the drive-thru for nearly an hour as the line moved very slowly. When I finally approached the ordering area, my vehicle was skipped entirely. The employee taking orders moved on to 10–15 cars behind me and went inside without acknowledging me, despite my attempts to get her attention.
I had to drive to the register area to place my order. The employee there appeared surprised that my order had not been taken and went inside to investigate. I was told that the order taker’s iPad was not working, however, she continued taking orders from vehicles behind me. No apology or explanation was offered.
I was finally able to place my order and receive my drink around 7:38 PM—nearly an hour after arriving. By that point, the experience had become frustrating and discouraging. Many customers in line appeared to be waiting over an hour as well, with no clear communication or option to exit.
In addition to this incident, I have noticed a decline in both customer service and drink consistency over the past year. Ordering the same drink regularly now results in noticeably different quality each time, which was not previously the case.
My family and I travel about 30 minutes to visit this location, and it has always been a special treat for us. As someone with experience in the coffee industry, I understand that busy shifts can be stressful. However, clear communication, accountability, and professionalism are essential in those moments.
Until improvements are made, I will be visiting other locations instead. I hope management reviews this experience and takes steps to improve service, consistency, and customer communication. This location was once my favorite, and I genuinely hope it can return to that standard.
Atmosphere: 1
Food: 3
Service: 1
Harvey Rouse JR.
I’m not one to complain, however, tonight I’m making an exception. My wife and I pull into the drive thru and as usual there was a long line. Not a problem because the hot chocolate is worth the wait. Tonight I placed my usual order with a very pleasant young lady. Once we received our order I began to drive away. When I picked up my large cup it felt about 1/2 full. By this time I was over at Hobby Lobby parking lot. My cup was 1/2 froth and 1/2 liquid. My wife ordered a small and it was similar. We pay a premium for a good product and tonight we definitely didn’t get our money’s worth.
Atmosphere: 4
Food: 5
Service: 3
Leslie Calvin
I go to this 7 Brew nearly daily. The staff is so friendly and personable. They always go the extra mile to help a customer out. I drink an iced Americano with 2-3 cream and sugar-free sweet and salty extra sweet with Chocolate drizzle…it’s delicious…I love you guys…Madelyn, Jazmine, Legend, Vess, Brent, Justin, everyone is literally the best…it’s like going to visit friends. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Grace Herring
Staff is super amazing and nice and coffee is on point.
The quality of this place has gone down so bad , they need to stop hiring these children to work here tbh. Even the people taking the orders , they either chat way too much or super slow. It’s disappointing because I did like their coffee but the quality of coffee and customer service now is just not worth the price .
Atmosphere: 1
Food: 1
Service: 1
neayuh
Julien was an AMAZING support in making me a smoothie. He didn’t have to because they shut them down, but i expressed i how much i wanted one and he made it still!! He’s awesome, i will be here consistently!!
Atmosphere: 5
Food: 5
Service: 5
melissa vangelist
I absolutely love this coffee shop i wish morehead city would get one
Atmosphere: 5
Service: 5
Susan Gibson
My daughter and I were in New Bern, NC. We'd never been to a Seven Brew but Trent and Ruth listened to what we wanted and made the perfect cold and hot coffees for us. Excellent service and knowledgeable about the products!!
Atmosphere: 5
Food: 5
Service: 5
Julie Watkins
First time visit. Did not disappoint! Staff was so helpful and nice. Wish we had one in Wilmington.
Dude…. I should never have to wait inline for 15+ min for a coffee
Atmosphere: 2
Food: 5
Service: 1
I went to 7Brew recently with 2 friends. It was my first time visiting this location. There was 1 girl, blonde hair wearing a camo jacket, taking orders by herself. She seemed like she was having a bad day, I get that. We had 2 separate orders and she started taking our order once we got up to the register in lane 2. While finishing the 2nd order, the girl yelled for “Zach” to hop on Lane 1 and take their order. He was in an orange shirt and had brown hair. He looked at me and my friends and proceeded to yell ‘They’re still ordering?!,’ from inside. Mind you, this girl is all by herself outside and Zach was simply sweeping the ice and water into the drain. Insanely rude behavior.
Atmosphere: 1
Food: 2
Service: 1
This 7brew is hard to give a review of because we’ve had so many different experiences. Our drinks are always great and I love 7brew in general. The staff are just so hit and miss. Sometimes they’re sweet and sometimes they’re extremely (I mean *extremely*) rude.
The other locations we go to on vacation throughout the year the staff are notoriously over-the-top kind. So that not being the case here is disappointing! Kudos to the few staff members we’ve had great experiences with here!!
Atmosphere: 2
Food: 5
Service: 2
I arrived at the Seven Brew location with approximately 20 minutes available before work. After waiting for about 15 minutes, I was neither acknowledged nor had my order taken. During this time, several employees appeared to be standing around, and one employee was engaged in a casual conversation with a vehicle in front of me, including drinking from that customer’s coffee and handing it back.
Given that multiple employees were present, this experience felt unprofessional and inefficient. I value Seven Brew and expect a reasonable level of customer service, especially when staff availability does not appear to be an issue. I wanted to bring this to your attention in hopes that it can be addressed moving forward.
Thank you for your time and consideration.
Sincerely,
Service: 1
Great coffee!! I got the brunette frozen chiller (a hazelnut and caramel frappe basically) and it was really good! Nice strong coffee flavor! I did add chocolate syrup and whipped cream. (See picture.)
Price was good as my size medium (maybe 20 oz) was only $5.
Only bad thing was, there was a good bit of a line at the drive thru. The service definitely could have been faster, but it wasn't unbearable and I'd say it was still worth it. One little tip, from a barista to another coffee shop, maybe stop asking for phone numbers before the order is taken, if you can... I feel like it kind of rubs customers the wrong way. But that could just be me!
Communication between workers could stand to improve as well, but I am still giving 5 stars because the coffees are so freaking good!!! 😂
Atmosphere: 5
Food: 5
Service: 3
Very best
I’ve been a loyal customer of 7 Brew for over a year and have always enjoyed the brand. Unfortunately, my experience at the New Bern location this evening was extremely disappointing.
I arrived around 6:40 PM and waited in the drive-thru for nearly an hour as the line moved very slowly. When I finally approached the ordering area, my vehicle was skipped entirely. The employee taking orders moved on to 10–15 cars behind me and went inside without acknowledging me, despite my attempts to get her attention.
I had to drive to the register area to place my order. The employee there appeared surprised that my order had not been taken and went inside to investigate. I was told that the order taker’s iPad was not working, however, she continued taking orders from vehicles behind me. No apology or explanation was offered.
I was finally able to place my order and receive my drink around 7:38 PM—nearly an hour after arriving. By that point, the experience had become frustrating and discouraging. Many customers in line appeared to be waiting over an hour as well, with no clear communication or option to exit.
In addition to this incident, I have noticed a decline in both customer service and drink consistency over the past year. Ordering the same drink regularly now results in noticeably different quality each time, which was not previously the case.
My family and I travel about 30 minutes to visit this location, and it has always been a special treat for us. As someone with experience in the coffee industry, I understand that busy shifts can be stressful. However, clear communication, accountability, and professionalism are essential in those moments.
Until improvements are made, I will be visiting other locations instead. I hope management reviews this experience and takes steps to improve service, consistency, and customer communication. This location was once my favorite, and I genuinely hope it can return to that standard.
Atmosphere: 1
Food: 3
Service: 1
I’m not one to complain, however, tonight I’m making an exception. My wife and I pull into the drive thru and as usual there was a long line. Not a problem because the hot chocolate is worth the wait. Tonight I placed my usual order with a very pleasant young lady. Once we received our order I began to drive away. When I picked up my large cup it felt about 1/2 full. By this time I was over at Hobby Lobby parking lot. My cup was 1/2 froth and 1/2 liquid. My wife ordered a small and it was similar. We pay a premium for a good product and tonight we definitely didn’t get our money’s worth.
Atmosphere: 4
Food: 5
Service: 3
I go to this 7 Brew nearly daily. The staff is so friendly and personable. They always go the extra mile to help a customer out. I drink an iced Americano with 2-3 cream and sugar-free sweet and salty extra sweet with Chocolate drizzle…it’s delicious…I love you guys…Madelyn, Jazmine, Legend, Vess, Brent, Justin, everyone is literally the best…it’s like going to visit friends. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Staff is super amazing and nice and coffee is on point.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The quality of this place has gone down so bad , they need to stop hiring these children to work here tbh. Even the people taking the orders , they either chat way too much or super slow. It’s disappointing because I did like their coffee but the quality of coffee and customer service now is just not worth the price .
Atmosphere: 1
Food: 1
Service: 1
Julien was an AMAZING support in making me a smoothie. He didn’t have to because they shut them down, but i expressed i how much i wanted one and he made it still!! He’s awesome, i will be here consistently!!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love this coffee shop i wish morehead city would get one
Atmosphere: 5
Service: 5
My daughter and I were in New Bern, NC. We'd never been to a Seven Brew but Trent and Ruth listened to what we wanted and made the perfect cold and hot coffees for us. Excellent service and knowledgeable about the products!!
Atmosphere: 5
Food: 5
Service: 5
First time visit. Did not disappoint! Staff was so helpful and nice. Wish we had one in Wilmington.
Atmosphere: 5
Food: 5
Service: 5
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