I placed an order online because I want to be able to quickly grab my food and get out, when I got there it wasn’t ready, which is fine I can wait a bit, but I ended up waiting around ten minutes, I noticed my shake was behind the counter so I thought to ask and see if there was a reason for the hold up (I got a sandwich so that should be quick), the lady up front was nice and offered to remake the shake while she investigates because it melted due to the wait, while she was away another customer picked up an order and the guy who was running orders to the online pickup area gave her her order, she asked about her drinks and he rudely goes “the girl upfront does that” and walks off while shouting asking where she went and seemingly upset at the thought of getting her a drink and also upset at the girl upfront and being mean to her when she was helping me, she returned and it turned out the guy who was running orders to the pickup area just threw my order on the counter away from the online pickup area and didn’t call my name like he did others, so with the combination of leaving my milkshake in a place where I couldn’t reach until it was less busy and I could ask for it along with putting my food in a place I didn’t know I should check it caused a frustrating inconvenience, and most annoying of all is that when I got home I discovered they gave me a chocolate milkshake instead of a cookies and cream, I know school is starting again and they might’ve lost workers but they need higher standards in who they hire.
jordan burton
Why are you SO STINGY with the honey butter?! Nobody wants a DRY chicken mini!!! Every single time I order them, I specifically ask for extra and they completely ignore me. Im going to hold up the drive-thru every single time and send it back. CFA has taken a nose dive since Truett left us.
Atmosphere: 2
Food: 1
Service: 1
Sharon Dempsey
Our meal was fantastic
Atmosphere: 5
Food: 5
Service: 5
Sean Banks
I go there almost every day, extremely happy, the managers Michelle, Laverne,and Molly top notch. Molly went above and beyond to get my order right with a great attitude. The best crew ever.
Atmosphere: 5
Food: 5
Service: 5
Wendy
This place has it figured out. The food is always hot and fast. Never have they gotten an order wrong and they've always got a smile and are friendly.
Atmosphere: 5
Food: 5
Service: 5
Steve Hamilton
It's Chick-fil-A dontbe in a hurry if your getting lunch and using the drive-thru! If you don't have the app and order ahead It's gonna take up most of your lunchtime. So download the app and pick it up inside like I do! I love the Chick-fil-A original and spicy sandwich!
Food: 5
Service: 5
Brian Jackson
Great food. Great service. Clean place. Quick.
Atmosphere: 5
Food: 5
Service: 5
Marsha Demoret
Love Chick fil A.Sometimes you have a wait in drive thru but that is because it is so busy.Have had great service with only two times my order was messed up.Almost all the employees are really nice and try to keep the line moving
Atmosphere: 5
Food: 4
Service: 5
Angie Jones
Excellent experience
Atmosphere: 5
Food: 5
Service: 5
Steven Newton
Its chic fil a. Always great, exc dulles airport. They can mess up pretty bad.
We waited almost 30 minutes in the drive thru waiting area for our food to come out. When we complained and asked to speak to the manager we were accused of not being nice to the young lady at the drive through window. We called the number on the receipt and got the office manager. She came out and immediately began to take her associates side. She told us that we could get a refund and that Our business was not welcome there. We asked to speak to the manager again and the operations manager came out, initially we thought he was going to handle the situation by making our food for free. Then he started siding with his staff. They gave us all kinds of excuses as to why our food did not come out while we counted 13 cars that got their food and departed the drive thru. The guy said they were waiting on the chicken minis to get cooked and then he said they were switching over to lunch. What he didn't know is they had already brought the chicken minis out but they put cheese on my sausage biscuit with egg whites and they forgot my Coke. We got our food and left. When I opened it up it was a egg white muffin with sausage and no biscuit. My wife asked for condiments and they were not in the bag either. Chick fil a has really gone down hill and it's sad. It's the only fast food that o actually eat and I'm done with them. They used to pride themselves on great fast, correct and efficient service but not anymore.
Atmosphere: 1
Food: 1
Service: 1
Nancy Treadgold
All and all I like chick fil a but I was a bit irked that I ordered and paid for a deluxe sandwich and all I got was a bunch of lettuce on it no tomato no cheese. Do better chick fil a
Atmosphere: 4
Food: 3
Service: 5
Pearl Hardesty
This is about how poorly the teenagers are being treated. They are out in the rain without any covering .Chick-fil-A does not provide anything. They be dripping wet through and through. They will fire you over something a customer said.In the winter months they have to stand in 25 degree weather. A few mangers will harass your child. The African American does not get treated fair at this establishment.
Rhonda Hardison
Loved it! I just started Weight Watchers and it gave me wonderful options to choose from and stay on target!
Atmosphere: 5
Food: 5
Service: 5
RiRi
I'm so disappointed in this Chick-Fil-A. Came into town as I used to live here many years ago and enjoyed this place as a teenager. Ordered nuggets and fries, they were by far the driest, coldest nuggets and fries I've ever had. Not sure if this is due to the remodel or management BUT do better please
I placed an order online because I want to be able to quickly grab my food and get out, when I got there it wasn’t ready, which is fine I can wait a bit, but I ended up waiting around ten minutes, I noticed my shake was behind the counter so I thought to ask and see if there was a reason for the hold up (I got a sandwich so that should be quick), the lady up front was nice and offered to remake the shake while she investigates because it melted due to the wait, while she was away another customer picked up an order and the guy who was running orders to the online pickup area gave her her order, she asked about her drinks and he rudely goes “the girl upfront does that” and walks off while shouting asking where she went and seemingly upset at the thought of getting her a drink and also upset at the girl upfront and being mean to her when she was helping me, she returned and it turned out the guy who was running orders to the pickup area just threw my order on the counter away from the online pickup area and didn’t call my name like he did others, so with the combination of leaving my milkshake in a place where I couldn’t reach until it was less busy and I could ask for it along with putting my food in a place I didn’t know I should check it caused a frustrating inconvenience, and most annoying of all is that when I got home I discovered they gave me a chocolate milkshake instead of a cookies and cream, I know school is starting again and they might’ve lost workers but they need higher standards in who they hire.
Why are you SO STINGY with the honey butter?! Nobody wants a DRY chicken mini!!! Every single time I order them, I specifically ask for extra and they completely ignore me. Im going to hold up the drive-thru every single time and send it back. CFA has taken a nose dive since Truett left us.
Atmosphere: 2
Food: 1
Service: 1
Our meal was fantastic
Atmosphere: 5
Food: 5
Service: 5
I go there almost every day, extremely happy, the managers Michelle, Laverne,and Molly top notch. Molly went above and beyond to get my order right with a great attitude. The best crew ever.
Atmosphere: 5
Food: 5
Service: 5
This place has it figured out. The food is always hot and fast. Never have they gotten an order wrong and they've always got a smile and are friendly.
Atmosphere: 5
Food: 5
Service: 5
It's Chick-fil-A dontbe in a hurry if your getting lunch and using the drive-thru! If you don't have the app and order ahead It's gonna take up most of your lunchtime. So download the app and pick it up inside like I do! I love the Chick-fil-A original and spicy sandwich!
Food: 5
Service: 5
Great food. Great service. Clean place. Quick.
Atmosphere: 5
Food: 5
Service: 5
Love Chick fil A.Sometimes you have a wait in drive thru but that is because it is so busy.Have had great service with only two times my order was messed up.Almost all the employees are really nice and try to keep the line moving
Atmosphere: 5
Food: 4
Service: 5
Excellent experience
Atmosphere: 5
Food: 5
Service: 5
Its chic fil a.
Always great, exc dulles airport. They can mess up pretty bad.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We waited almost 30 minutes in the drive thru waiting area for our food to come out. When we complained and asked to speak to the manager we were accused of not being nice to the young lady at the drive through window. We called the number on the receipt and got the office manager. She came out and immediately began to take her associates side. She told us that we could get a refund and that Our business was not welcome there. We asked to speak to the manager again and the operations manager came out, initially we thought he was going to handle the situation by making our food for free. Then he started siding with his staff. They gave us all kinds of excuses as to why our food did not come out while we counted 13 cars that got their food and departed the drive thru. The guy said they were waiting on the chicken minis to get cooked and then he said they were switching over to lunch. What he didn't know is they had already brought the chicken minis out but they put cheese on my sausage biscuit with egg whites and they forgot my Coke. We got our food and left. When I opened it up it was a egg white muffin with sausage and no biscuit. My wife asked for condiments and they were not in the bag either. Chick fil a has really gone down hill and it's sad. It's the only fast food that o actually eat and I'm done with them. They used to pride themselves on great fast, correct and efficient service but not anymore.
Atmosphere: 1
Food: 1
Service: 1
All and all I like chick fil a but I was a bit irked that I ordered and paid for a deluxe sandwich and all I got was a bunch of lettuce on it no tomato no cheese. Do better chick fil a
Atmosphere: 4
Food: 3
Service: 5
This is about how poorly the teenagers are being treated. They are out in the rain without any covering .Chick-fil-A does not provide anything. They be dripping wet through and through. They will fire you over something a customer said.In the winter months they have to stand in 25 degree weather. A few mangers will harass your child. The African American does not get treated fair at this establishment.
Loved it! I just started Weight Watchers and it gave me wonderful options to choose from and stay on target!
Atmosphere: 5
Food: 5
Service: 5
I'm so disappointed in this Chick-Fil-A. Came into town as I used to live here many years ago and enjoyed this place as a teenager. Ordered nuggets and fries, they were by far the driest, coldest nuggets and fries I've ever had. Not sure if this is due to the remodel or management BUT do better please
Atmosphere: 4
Food: 1
Service: 3
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