The last few times there I was made to feel as if I was a burden. The last person that helped me was great. As others walked past she stopped and help me.
Atmosphere: 3
Food: 5
Service: 3
Cheryl Bodo
It's a typical Dunkin. Totally what you would expect both good and bad.
The drive thru was long so I went inside the store and the service was much faster.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Phelps
I work in this area and have always had great interactions with all the employees but today was just ridiculous. I’m assuming I dealt with the same lady that everyone else is referring to in their reviews up here (older white lady Linda) but she was so rude!!!!!! She just seemed like one of those bitter people that fake smile. Spoke to me as if I were a child because I was looking at MY order! The gentlemen at the register showed me where my order was so I went over to grab it and she just snapped on me, grabbed it back and told me not to touch it!! I’ve been in customer service before and could never handle a customer in that way. The employee standing next to her looked surprised that she’d reacted that way.
Atmosphere: 5
Food: 4
Service: 3
Javier Cruz
Out of all of the Dunkin Donuts in New Bern, this one easily tops all of the others
Linda
Terrible attitudes. I stood inside for awhile without being greeted or waited on. I ordered a frozen coffee and didn’t get the whipped cream on top that I always get. The district manager added it for $1.07 after lecturing me on frozen coffee doesn’t automatically come with whipped cream. I just didn’t appreciate the sarcastic tone coming from the district manager.
Atmosphere: 1
Food: 1
Service: 1
Zip Kehhd
Lady said she was the general manager couldn’t see her name let alone she had the worst attitude. Ordered coffee how I get it everyday and she said it not Dunkin standard. She’s a snobby old lady and is nowhere near professional. She has a horrible attitude makes me want to never go back to this Dunkin. And me and my crew go here everyday. Sad this lady ruined our Dunkin spot for us.
Always running out of things and wait 30 minutes for one sandwich and a drink when it’s not during rush hours. Always messing up the order
Emily L
I am a big fan of Dunkin coffee normally. However, the last few times I have come to this location, the coffee has been undrinkable.
Christina Mari
I placed a mobile order at 7:15 AM, anticipating the usual high volume and aiming to ensure a timely pickup. Upon arrival at 7:25 AM, I entered the drive-thru line and did not reach the service window until 7:45 AM. This 20-minute wait for a pre-ordered meal is unreasonable.
When I finally received my order, both the coffee and sandwich were cold and unappetizing. Furthermore, I was made to wait an additional three minutes while the staff attempted to hand me an incorrect beverage. Upon informing them that my order was incomplete and missing my donuts, I was asked to produce a “ticket,” which I did not have. I proceeded to read off my mobile order details, only to still be presented with the wrong donuts and munchkins.
Throughout this ordeal, there was a noticeable lack of urgency or efficiency. Waiting nearly 30 minutes for a mobile order, only to receive cold food and incorrect items, is unacceptable.
Atmosphere: 3
Food: 3
Service: 1
jae chan Choe
Service very good
Atmosphere: 5
Food: 5
Service: 5
Vito Leone
Coffee is great !! For fast food the hash Browns and egg sandwiches are delicious my favorite location is Neuse and hwy 70 both have great food the food and coffee is always Hot!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Donuts
The last few times there I was made to feel as if I was a burden. The last person that helped me was great. As others walked past she stopped and help me.
Atmosphere: 3
Food: 5
Service: 3
It's a typical Dunkin. Totally what you would expect both good and bad.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Doughnut, Donuts, Muffins, Coffee Cake Muffin
The drive thru was long so I went inside the store and the service was much faster.
Atmosphere: 5
Food: 5
Service: 5
I work in this area and have always had great interactions with all the employees but today was just ridiculous. I’m assuming I dealt with the same lady that everyone else is referring to in their reviews up here (older white lady Linda) but she was so rude!!!!!! She just seemed like one of those bitter people that fake smile. Spoke to me as if I were a child because I was looking at MY order! The gentlemen at the register showed me where my order was so I went over to grab it and she just snapped on me, grabbed it back and told me not to touch it!! I’ve been in customer service before and could never handle a customer in that way. The employee standing next to her looked surprised that she’d reacted that way.
Atmosphere: 5
Food: 4
Service: 3
Out of all of the Dunkin Donuts in New Bern, this one easily tops all of the others
Terrible attitudes. I stood inside for awhile without being greeted or waited on. I ordered a frozen coffee and didn’t get the whipped cream on top that I always get. The district manager added it for $1.07 after lecturing me on frozen coffee doesn’t automatically come with whipped cream. I just didn’t appreciate the sarcastic tone coming from the district manager.
Atmosphere: 1
Food: 1
Service: 1
Lady said she was the general manager couldn’t see her name let alone she had the worst attitude. Ordered coffee how I get it everyday and she said it not Dunkin standard. She’s a snobby old lady and is nowhere near professional. She has a horrible attitude makes me want to never go back to this Dunkin. And me and my crew go here everyday. Sad this lady ruined our Dunkin spot for us.
Service: 1
Best Pup Cups, and we love the people!
Atmosphere: 5
Food: 5
Service: 5
Drive thru got my order wrong.
Atmosphere: 1
Food: 1
Service: 3
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always running out of things and wait 30 minutes for one sandwich and a drink when it’s not during rush hours. Always messing up the order
I am a big fan of Dunkin coffee normally. However, the last few times I have come to this location, the coffee has been undrinkable.
I placed a mobile order at 7:15 AM, anticipating the usual high volume and aiming to ensure a timely pickup. Upon arrival at 7:25 AM, I entered the drive-thru line and did not reach the service window until 7:45 AM. This 20-minute wait for a pre-ordered meal is unreasonable.
When I finally received my order, both the coffee and sandwich were cold and unappetizing. Furthermore, I was made to wait an additional three minutes while the staff attempted to hand me an incorrect beverage. Upon informing them that my order was incomplete and missing my donuts, I was asked to produce a “ticket,” which I did not have. I proceeded to read off my mobile order details, only to still be presented with the wrong donuts and munchkins.
Throughout this ordeal, there was a noticeable lack of urgency or efficiency. Waiting nearly 30 minutes for a mobile order, only to receive cold food and incorrect items, is unacceptable.
Atmosphere: 3
Food: 3
Service: 1
Service very good
Atmosphere: 5
Food: 5
Service: 5
Coffee is great !! For fast food the hash Browns and egg sandwiches are delicious my favorite location is Neuse and hwy 70 both have great food the food and coffee is always Hot!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Donuts
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