some of the worst food ive ever had. rice tasted like soapy water. hate that you have to pay prior to eating. seems wild to me to tip on service I've not received yet. and the price is ridiculous based on the quality of the food. gross.
Atmosphere: 3
Food: 1
Service: 3
Stephanie
Total waste of $34.. My husband and I went there and ate literally not even half a plate and left..He had sushi..he said didn't taste fresh, I tried the wasabi and it was absolutely horrible!..no taste at all..it tasted and looked like mashed potatoes...you're not supposed to be able to eat wasabi alone..js.. The wontons were mushy, the lo mien noodles were sticky and the tempura tasted like rubber.. That's all we tried and we left.. Wasn't there longer than MAYBE 10 mins.. Like I said..total waste of $34..
Food: 1
Bryan Cazarin
I used to really enjoy this restaurant when I was younger, around 16–17 years old. Now at 23, I’ve noticed a significant decline in the quality of the food. The dishes were cold and appeared to have been sitting out for an extended period of time.
I do want to acknowledge that the waitress who served us was wonderful and provided excellent service. It’s disappointing to see a place that was once great decline like this. This restaurant truly needs to make improvements and return to the quality and menu items that originally made it successful.
Unfortunately, I won’t be returning until I see meaningful changes. I paid a considerable amount for a meal for myself and my little sister, and I hope that feedback like mine will help drive improvements.
Atmosphere: 2
Food: 1
Service: 4
Diane Lavoie
Believe the reviews. Cold food. 10% capacity filled on a Saturday night should have been the first sign. We used to enjoy this place. Not sure how it stays open.
Atmosphere: 2
Food: 1
Service: 3
David Jay
nice place very nice people! felt very comforable to sit down with family and eat dinner and never felt rushed!
Atmosphere: 4
Food: 4
Service: 5
leo
Great Food good Customer Service
Eric F
Been here in the past(2yrs ago was the last time), loved it. This most recent visit, not so much. Some food was hot n fresh, like the battered/fried shrimp, fried rice and lo mein. Some was not so fresh, like the boiled seafood and chicken and Broccoli. Habachi is always cooked to order, hot and fresh, but the chef used to much seasoning. Not just my plate but seemed to be the theme was our orders. Oh and noticed they charged a 12% sur-charge for not using cash as payment AND there is no notice of this anywhere on the front doors or at the register...
The wait staff was friendly and attentive, welcome us with a smile and polite hi and continued throughout the visit.
I will probably go back to try it again at some point with the hopes the food quality was just a bit off this last visit. Also I will pay in good ole American cash to avoid that nasty, ridiculous CC surcharge
Atmosphere: 3
Food: 3
Service: 4
Jo Ann Swampgirl24
Not from New Burn and first and last time we eat here. Don't waste your time and money here! Pay before anything else. Never been to a place that you had to pay first. I know why they do that now... they would have a lot of people look at the food and turn around and walk out!! The food was hard, dry and luke warm. it had to have been sitting out for a while. Nothing was replaced or refilled in the 30mins we were there. The only thing that wasn't dry or hard was the mushrooms and the sesame chicken and it had set in the juice so long it was soggy. Two women employees watched you try and find something in the middle that wasn't hard or dry, after you walk away they go push it back together to hide the dryness. The server was the best part, she did keep our tea filled, which was good. The hibachi buffet in Fayetteville North Carolina is so much better, food pans stay full and switched out it's just got a lot of business and good food. A whole lot different in New Burn.
Atmosphere: 2
Food: 1
Service: 3
iyciss
The food is good 👍🏾
Atmosphere: 4
Food: 3
Service: 4
Key Boo
Man this is not a good place to eat at all food was cold and fruit had mold but one thing i can say is that soda was the best thing on the menu.
My family and I have been going here for years and haven't in a while and decided on dinner here. It was $90 for 2 adults and 3 children, the service was okay. Workers are nice, however nobody came to check up on us at our table, so we sat there with 3 empty drinks and plates. The food there was not the greatest. There's not a big selection, food was cold, taste was ok. And on top of that I found hair in my shrimp and lost my appetite. Overall will not be returning back, it's sad to see the downfall of a place we used to love and enjoy.
Atmosphere: 1
Food: 1
Service: 3
Rob Stafford
It’s as bad as the reviews! 🤷♂️don’t expect much, hope all goes well later. The seafood was a little iffy!?!!?
Atmosphere: 1
Food: 2
Service: 2
S B
Worst chinese food we've ever had. Everything tasted like an ashtray. Had to leave absolutely disgusting. Don't waste your money at this place.
Atmosphere: 3
Food: 1
Service: 3
tatianna brooks
It just wasn’t good at all, even the hibachi . Never again
Atmosphere: 1
Food: 1
Service: 3
McCall Consulting
Sick right now as I write this. Food is not safe. Hibachi from grill lukewarm straight from the grill. Please take heed from other reviewers. Never going back
some of the worst food ive ever had. rice tasted like soapy water. hate that you have to pay prior to eating. seems wild to me to tip on service I've not received yet. and the price is ridiculous based on the quality of the food. gross.
Atmosphere: 3
Food: 1
Service: 3
Total waste of $34..
My husband and I went there and ate literally not even half a plate and left..He had sushi..he said didn't taste fresh, I tried the wasabi and it was absolutely horrible!..no taste at all..it tasted and looked like mashed potatoes...you're not supposed to be able to eat wasabi alone..js..
The wontons were mushy, the lo mien noodles were sticky and the tempura tasted like rubber..
That's all we tried and we left..
Wasn't there longer than MAYBE 10 mins..
Like I said..total waste of $34..
Food: 1
I used to really enjoy this restaurant when I was younger, around 16–17 years old. Now at 23, I’ve noticed a significant decline in the quality of the food. The dishes were cold and appeared to have been sitting out for an extended period of time.
I do want to acknowledge that the waitress who served us was wonderful and provided excellent service. It’s disappointing to see a place that was once great decline like this. This restaurant truly needs to make improvements and return to the quality and menu items that originally made it successful.
Unfortunately, I won’t be returning until I see meaningful changes. I paid a considerable amount for a meal for myself and my little sister, and I hope that feedback like mine will help drive improvements.
Atmosphere: 2
Food: 1
Service: 4
Believe the reviews. Cold food. 10% capacity filled on a Saturday night should have been the first sign. We used to enjoy this place. Not sure how it stays open.
Atmosphere: 2
Food: 1
Service: 3
nice place very nice people!
felt very comforable to sit down with family and eat dinner and never felt rushed!
Atmosphere: 4
Food: 4
Service: 5
Great
Food good
Customer Service
Been here in the past(2yrs ago was the last time), loved it. This most recent visit, not so much. Some food was hot n fresh, like the battered/fried shrimp, fried rice and lo mein. Some was not so fresh, like the boiled seafood and chicken and Broccoli. Habachi is always cooked to order, hot and fresh, but the chef used to much seasoning. Not just my plate but seemed to be the theme was our orders. Oh and noticed they charged a 12% sur-charge for not using cash as payment AND there is no notice of this anywhere on the front doors or at the register...
The wait staff was friendly and attentive, welcome us with a smile and polite hi and continued throughout the visit.
I will probably go back to try it again at some point with the hopes the food quality was just a bit off this last visit. Also I will pay in good ole American cash to avoid that nasty, ridiculous CC surcharge
Atmosphere: 3
Food: 3
Service: 4
Not from New Burn and first and last time we eat here. Don't waste your time and money here! Pay before anything else. Never been to a place that you had to pay first. I know why they do that now... they would have a lot of people look at the food and turn around and walk out!! The food was hard, dry and luke warm. it had to have been sitting out for a while. Nothing was replaced or refilled in the 30mins we were there. The only thing that wasn't dry or hard was the mushrooms and the sesame chicken and it had set in the juice so long it was soggy. Two women employees watched you try and find something in the middle that wasn't hard or dry, after you walk away they go push it back together to hide the dryness. The server was the best part, she did keep our tea filled, which was good. The hibachi buffet in Fayetteville North Carolina is so much better, food pans stay full and switched out it's just got a lot of business and good food. A whole lot different in New Burn.
Atmosphere: 2
Food: 1
Service: 3
The food is good 👍🏾
Atmosphere: 4
Food: 3
Service: 4
Man this is not a good place to eat at all food was cold and fruit had mold but one thing i can say is that soda was the best thing on the menu.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
My family and I have been going here for years and haven't in a while and decided on dinner here. It was $90 for 2 adults and 3 children, the service was okay. Workers are nice, however nobody came to check up on us at our table, so we sat there with 3 empty drinks and plates. The food there was not the greatest. There's not a big selection, food was cold, taste was ok. And on top of that I found hair in my shrimp and lost my appetite. Overall will not be returning back, it's sad to see the downfall of a place we used to love and enjoy.
Atmosphere: 1
Food: 1
Service: 3
It’s as bad as the reviews! 🤷♂️don’t expect much, hope all goes well later. The seafood was a little iffy!?!!?
Atmosphere: 1
Food: 2
Service: 2
Worst chinese food we've ever had. Everything tasted like an ashtray. Had to leave absolutely disgusting. Don't waste your money at this place.
Atmosphere: 3
Food: 1
Service: 3
It just wasn’t good at all, even the hibachi . Never again
Atmosphere: 1
Food: 1
Service: 3
Sick right now as I write this. Food is not safe. Hibachi from grill lukewarm straight from the grill. Please take heed from other reviewers. Never going back
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