Lack of help made service slow. Order said ready, however it took 15mins after wea proved from order ready for us to recieve our food.
Atmosphere: 1
Food: 3
Service: 1
Abbey
I placed a mobile order and picked it up through the drive through. Their breakfast is always pretty good!
Food: 4
pyuru
The staff are nice but seriously, its not that difficult to NOT put syrup in a latte that specifically asks for none. Let alone twice 🥀
Atmosphere: 3
Food: 3
Service: 4
Debbie Thomas
This particular McDonald's was terrible at service.
Atmosphere: 1
Food: 2
Service: 1
Janae Patterson
Horrible, horrible, horrible, DO NOT EAT HERE!!! WOUOD GIVE 0 STARS IF I COULD
Atmosphere: 1
Food: 1
Service: 1
Will Budget
Closed the drive thru 30 minutes before closing time
Atmosphere: 1
Food: 1
Service: 1
Amanda Prescott
Waiting in drive thru for 20 mins before someone took order... line moved slower than a snail. Got my food, but was missing pickles. Inside was small. Long line waiting on any one to come to the counter. That was another 10 mins for the lady in front of me to get her drink (and she had already finished her food!) BUT THE WORKER WALKED AWAY FOR MORE PEOPLE TO CONTINUE WAITING. Some even left due to the wait!!!! Do better. Or shut down like the rest of newbern!
Atmosphere: 1
Food: 3
Service: 1
Zachary Gill
Came here for breakfast and ordered a sausage egg and cheese McMuffin. That’s it. They made me pull up and wait 12 mins for one item. Then when I opened it, it was just sausage and cheese on a hamburger bun. Went back to the drive thru and asked if they were out of McMuffins and she said no. I told her the food was incorrect and they proceeded to give me a sausage and cheese biscuit. Once again that’s not what I ordered. Finally they got it right but the attitude they had handing my food to me made me want to get out of my truck and go inside and see if they had the same energy. If you don’t want to work at McDonald’s, quit. Make better life choices. It’s not my fault you work there and can’t get a simple order correct.
Atmosphere: 1
Food: 1
Service: 1
Doc spiterstop
Not the best customer service but food and everything else was amazing
Another food joint staffed by the laziest generation. I will NOT be doing your job for you. Y'all to busy to help customers, but got time to laugh and cut up. It's a damn shame how lazy folks have gotten....
McDonalds, what ever happened to customer service????
Atmosphere: 1
Service: 1
Dennis Douthett
While at this location, I talked with three customers who could not use the kiosk and required help. No one would help, and I know 3 customers and myself left because of no assistance. We went to Chick-fil-A because of the service. Not ever again will we visit New Bern McDonald's. Purcell family we use to enjoy your McDonald's locations.
Atmosphere: 1
Food: 1
Service: 1
Butch Darnell
We were looking for decaf coffee.. This sweet lady behind the counter made us a fresh pot and was soo nice about it !!
Service: 5
S Grant
I came here twice in one week and both times the fries were fresh and hot, ice cream machine working, staff were nice and overall food was hot!
This is the worst fast food experience I have ever had! I came in with my 2 month old baby and he just got his shots today so he is fussy because he is not feeling good. I live an hour away so I came in briefly trying to change his diaper and get something quick to eat. First off I go into the bathroom and there is NO CHANGING TABLE so I had to change him in the sink.. 😩. Then I finally get done with that and go to order. Guess that there is no kiosk that works!! So I order on my app for table service table 109 because with all of this my baby is still crying and upset. I order my food and knowing my baby is upset and crying and I ordered TABLE SERVICE, they still called my name to make me go all the way across the restaurant with a whining baby to get my food. And I told her I didn’t have my drink which I ordered. I went back and sat down expecting for them to bring my drink to me and she gave me an empty cup!! Made me get up and go across the restaurant again with my crying baby and fill up an empty cup. I am never one to make bad reviews but this restaurant made me so upset and angry I had to make a whole google account to do this! I don’t recommend this McDonalds to anyone definitely go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Lack of help made service slow. Order said ready, however it took 15mins after wea proved from order ready for us to recieve our food.
Atmosphere: 1
Food: 3
Service: 1
I placed a mobile order and picked it up through the drive through. Their breakfast is always pretty good!
Food: 4
The staff are nice but seriously, its not that difficult to NOT put syrup in a latte that specifically asks for none. Let alone twice 🥀
Atmosphere: 3
Food: 3
Service: 4
This particular McDonald's was terrible at service.
Atmosphere: 1
Food: 2
Service: 1
Horrible, horrible, horrible, DO NOT EAT HERE!!! WOUOD GIVE 0 STARS IF I COULD
Atmosphere: 1
Food: 1
Service: 1
Closed the drive thru 30 minutes before closing time
Atmosphere: 1
Food: 1
Service: 1
Waiting in drive thru for 20 mins before someone took order... line moved slower than a snail. Got my food, but was missing pickles. Inside was small. Long line waiting on any one to come to the counter. That was another 10 mins for the lady in front of me to get her drink (and she had already finished her food!) BUT THE WORKER WALKED AWAY FOR MORE PEOPLE TO CONTINUE WAITING. Some even left due to the wait!!!! Do better. Or shut down like the rest of newbern!
Atmosphere: 1
Food: 3
Service: 1
Came here for breakfast and ordered a sausage egg and cheese McMuffin. That’s it. They made me pull up and wait 12 mins for one item. Then when I opened it, it was just sausage and cheese on a hamburger bun. Went back to the drive thru and asked if they were out of McMuffins and she said no. I told her the food was incorrect and they proceeded to give me a sausage and cheese biscuit. Once again that’s not what I ordered. Finally they got it right but the attitude they had handing my food to me made me want to get out of my truck and go inside and see if they had the same energy. If you don’t want to work at McDonald’s, quit. Make better life choices. It’s not my fault you work there and can’t get a simple order correct.
Atmosphere: 1
Food: 1
Service: 1
Not the best customer service but food and everything else was amazing
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Another food joint staffed by the laziest generation. I will NOT be doing your job for you. Y'all to busy to help customers, but got time to laugh and cut up. It's a damn shame how lazy folks have gotten....
McDonalds, what ever happened to customer service????
Atmosphere: 1
Service: 1
While at this location, I talked with three customers who could not use the kiosk and required help. No one would help, and I know 3 customers and myself left because of no assistance. We went to Chick-fil-A because of the service. Not ever again will we visit New Bern McDonald's. Purcell family we use to enjoy your McDonald's locations.
Atmosphere: 1
Food: 1
Service: 1
We were looking for decaf coffee.. This sweet lady behind the counter made us a fresh pot and was soo nice about it !!
Service: 5
I came here twice in one week and both times the fries were fresh and hot, ice cream machine working, staff were nice and overall food was hot!
Atmosphere: 5
Food: 5
Service: 5
Fresh fries and burgers! Thank you.
Food: 5
Service: 5
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