This location is in desperate need of new management! I never ever come here and get served in less than 20 minutes from ordering. The parking lot is nasty and the concrete pad looks like it’s never been cleaned.
Atmosphere: 1
Food: 1
Service: 1
Brittani Freeman
Worst place ever. We sat at the order station for 20 minutes for them to ask us “how can I help you” TWICE and when we would start ordering, we would get no response after. Finally we drove around to the drive through (we were the only one in line) and said “hello” multiple times. After 15-20 min they finally offered to take our order. There is no organization on ordered and cooperate obviously does not care because every review on here mentions how slow the service is. It’s crazy! The staff has no urgency and I get its fast food but we got here at 7:05pm and it’s 7:50 and haven’t even gotten our food yet. This is ridiculous. They should close down honestly like all other sonics around if they aren’t going to have decent staff and an urgency to help customers. We just saw 2 people pull right up to the windows and order immediately after pressing the buttons so I’m a little confused. We asked for the manager and spoke to her and explained we have seen at least 5 staff members and we should be at least told “hey, we will be right with you” but no. We got no communication. It was by far the worst customer service. The girl who brought our food was sweet and the manager offered a refund (which we didn’t take) but she looked no older than early 20’s and she said she just got the headset which should’ve been addressed sooner. The customer behind us reached out her window to complain as well. Something should be done or it should close down.
Atmosphere: 1
Food: 1
Service: 1
Jake Helms (Olt.WilhelmWinter)
Great food and fast service
Atmosphere: 5
Food: 5
Service: 5
Donna Massey
SERVICE VERY VERY SLOW. VERY DISAPPOINTED
Atmosphere: 3
Food: 3
Service: 3
Mike Cook
Tried the pickle smash burger meal complete with tots and pickle slushy. It was amazing! Weird, yes, but amazing never the less.
Atmosphere: 5
Food: 5
Service: 5
Star Light
The food was pretty good and the customer service was exceptional. We'll definitely be coming back (:
Atmosphere: 5
Food: 5
Service: 5
Now Serving
AVOID: Slowest service in town, 1 hr for 2 cheeseburgers through the app. Don't waste your time or money here. Don't see this location lasting much longer which may be a good thing given their speed. Replace this manager or franchise owner. Disgrace.
Alexander A
A plain hotdog doesn’t have ketchup, it doesn’t have mustard, it doesn’t have chili or cheese, it’s just a hotdog and a bun. Learn to do your job this is ridiculous I shouldn’t have to check every order to make sure you know how to do your job. Server apologized for the wait and was kind even tho I was visibly angry.
Atmosphere: 1
Food: 1
Service: 1
McKenna Rosson
Placed our mobile order at 5:58 and didn’t receive our food until 6:38. The drive thru people received their food quickly while every car waiting in the mobile order spots had been waiting over 30 min. My drink was filled to the top with ice even though I ordered easy ice since I can’t have cold drinks due to sensitive teeth. I only had a few sips of my drink before it was gone. My tater tots were also room temperature instead of warm.
Food: 1
Service: 1
jazzlyn adkins
jeff took my order and he was very rude!! several times.
What a long wait. I streamed Scrubs while waiting for Drive Thru order. Brought me 3 drinks no carrier. Just.....poor service
Alex Byrd
Foods good most of the time and the 0lace is a bit dirty but the worst part. Every single worker is a jerk over the intercom. Rushing people along after they take ages to actually take our order. Then not admitting when they're wrong. It's annoying.
Matthew Gilbert
Took an hour for 2 meals. Took them 20 minutes to even answer the intercom. You'd be faster to go inside somewhere else and eat.
K Ren
App deals NEVER work at this location! They work at all of the “nearby” locations, Mooresville, Lenoir, Morganton, Gastonia, Shelby, etc. just not this one!!
Alisha Moore
What’s the point of having this place even open.. if every time I come here I wait at least 30 min for my food and it’s not busy at all ..the food was cold by the time I get it… so disappointed to see this place go down hill so quickly.
This location is in desperate need of new management! I never ever come here and get served in less than 20 minutes from ordering. The parking lot is nasty and the concrete pad looks like it’s never been cleaned.
Atmosphere: 1
Food: 1
Service: 1
Worst place ever. We sat at the order station for 20 minutes for them to ask us “how can I help you” TWICE and when we would start ordering, we would get no response after. Finally we drove around to the drive through (we were the only one in line) and said “hello” multiple times. After 15-20 min they finally offered to take our order. There is no organization on ordered and cooperate obviously does not care because every review on here mentions how slow the service is. It’s crazy! The staff has no urgency and I get its fast food but we got here at 7:05pm and it’s 7:50 and haven’t even gotten our food yet. This is ridiculous. They should close down honestly like all other sonics around if they aren’t going to have decent staff and an urgency to help customers. We just saw 2 people pull right up to the windows and order immediately after pressing the buttons so I’m a little confused. We asked for the manager and spoke to her and explained we have seen at least 5 staff members and we should be at least told “hey, we will be right with you” but no. We got no communication. It was by far the worst customer service. The girl who brought our food was sweet and the manager offered a refund (which we didn’t take) but she looked no older than early 20’s and she said she just got the headset which should’ve been addressed sooner. The customer behind us reached out her window to complain as well. Something should be done or it should close down.
Atmosphere: 1
Food: 1
Service: 1
Great food and fast service
Atmosphere: 5
Food: 5
Service: 5
SERVICE VERY VERY SLOW. VERY DISAPPOINTED
Atmosphere: 3
Food: 3
Service: 3
Tried the pickle smash burger meal complete with tots and pickle slushy. It was amazing! Weird, yes, but amazing never the less.
Atmosphere: 5
Food: 5
Service: 5
The food was pretty good and the customer service was exceptional. We'll definitely be coming back (:
Atmosphere: 5
Food: 5
Service: 5
AVOID: Slowest service in town, 1 hr for 2 cheeseburgers through the app. Don't waste your time or money here. Don't see this location lasting much longer which may be a good thing given their speed. Replace this manager or franchise owner. Disgrace.
A plain hotdog doesn’t have ketchup, it doesn’t have mustard, it doesn’t have chili or cheese, it’s just a hotdog and a bun. Learn to do your job this is ridiculous I shouldn’t have to check every order to make sure you know how to do your job. Server apologized for the wait and was kind even tho I was visibly angry.
Atmosphere: 1
Food: 1
Service: 1
Placed our mobile order at 5:58 and didn’t receive our food until 6:38. The drive thru people received their food quickly while every car waiting in the mobile order spots had been waiting over 30 min. My drink was filled to the top with ice even though I ordered easy ice since I can’t have cold drinks due to sensitive teeth. I only had a few sips of my drink before it was gone. My tater tots were also room temperature instead of warm.
Food: 1
Service: 1
jeff took my order and he was very rude!! several times.
Restaurantji Recommends
What a long wait. I streamed Scrubs while waiting for Drive Thru order. Brought me 3 drinks no carrier. Just.....poor service
Foods good most of the time and the 0lace is a bit dirty but the worst part. Every single worker is a jerk over the intercom. Rushing people along after they take ages to actually take our order. Then not admitting when they're wrong. It's annoying.
Took an hour for 2 meals. Took them 20 minutes to even answer the intercom. You'd be faster to go inside somewhere else and eat.
App deals NEVER work at this location! They work at all of the “nearby” locations, Mooresville, Lenoir, Morganton, Gastonia, Shelby, etc. just not this one!!
What’s the point of having this place even open.. if every time I come here I wait at least 30 min for my food and it’s not busy at all ..the food was cold by the time I get it… so disappointed to see this place go down hill so quickly.
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