Ordered online, went to pick it up and the lady refused to even acknowledge me. Never spoke one word. I asked can I get my order she just looked and turned around. After 10 minutes I left. My order was in there shelf ready to pick up. Lady outside even asked did I know what was wrong with her. I left and she locked the door. It was only 830.
Cole Perkinson
Pizza is pathetic. Toppings are so thin that thin crust pizza is not much more than just a big round pita chip.
Britany Massey
The edges of both pizzas we're burnt. Our deep dish pizza was doughy in the middle. I ordered a pepperoni pizza but found random olives onions and ham in my food. Our boneless wings were burnt. The only thing that was great was our garlic bites. I am unsure how to add pictures, but I have some
V
I ordered online with their build your own for $10 special they were running. I saved $29, the pizza was full of toppings, the toppings were evenly distributed, it was was ready when I got there (about 15-20 minutes because it's a bit of a drive for me), and they were quick to get my order to me after I walked in the door. I was very satisfied and will deffinitely go back.
Dahlia dixon
Went to this location and was reminded of this life lesson.....In any customer service role, misunderstandings can occur, but professionalism lies in how they are resolved. Both customers and staff should prioritize calm communication to de-escalate situations. A customer can request assistance from another employee if needed, and a cashier or manager can do the same to ensure an issue is handled effectively. Professionalism, respect, and composure can turn challenges into opportunities for growth and improved interactions, which is a valuable principle applicable in various aspects of life. There is always room for growth! Keep safe Dominoes team.
Cameron Grissom
As of this date 11/18/24 Henderson NC location is still shut down due to property damage. So you have to go to Oxford to get to the closest Dominos and there compared to Henderson is night & day on ALL points EXCEPT one employee called LaLa (I've seen her @ both locations) she is the only reason I even go to the Oxford location. She is a pleasure even when extremely busy and seems to be carrying the entire location upon her back. She fixes any blunders with an insanely calm and remarkable attitude. While others made it a struggle to just get right what was obviously printed on my receipt she made it her mission to go above & beyond making sure I was walking out pleased. I called corporate twice just to make sure I did my due diligence that she hopefully got recognized for her grace under pressure but also her knowledge of running every station throughout the building. I've never gotten deliveries because I live a bit too far but I wouldn't be surprised if she delivered, while baking, taking orders and boxing them. The food does differ Oxford seems to drown their thin crust a bit much and imo uses some kind of spice sprinkles on top (I'm not fond of) that Henderson either doesn't use or uses very moderately. I will be glad when the necessary repairs are done to the Henderson location so I will not have to visit the Oxford location again.
Atmosphere: 4
Food: 4
Service: 2
DeCean Pifer
The food isn’t bad but ever since the short white guy who used to be the manager left, the orders always say they’re ready and I end up waiting for 20 minutes. I literally watched them put my order to the side and walk outside and by the time I actually did get my food it wasn’t hot despite me watching it come out the oven
Atmosphere: 1
Food: 4
Service: 1
Cody Lagana
I have never taken the time to write a negative review in my life - this place is all around horrible.
My order on the app says it's ready and I have been waiting for over 10 minutes and just saw an employee cut one of my sandwiches that I ordered. Had an issue last week with online ordering as well!!! ?
Atmosphere: 2
Food: 3
Service: 1
Brian Riley
Excellent service while short staffed. Management was extremely helpful.
Atmosphere: 5
Food: 5
Service: 5
Johnny Harrispn
The worst service I have ever had at this location in oxford waited 45 min and still did not get my food I will not be returning
Lillian Shepard
very good pizza. I love using the coupos and specials they offer. I also get a free two toppings pizza when I reach a certain amount of points.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Pizza
znaya znaya
This place is my personal favorite, I am sure others might not agree but that's o.k. This is as close to real thin crust, well done as "I"can get. I also love their chicken wings with the habanero sauce and ranch
Good enough for pizza
A hot mess! Enough said!!!
Ordered online, went to pick it up and the lady refused to even acknowledge me. Never spoke one word. I asked can I get my order she just looked and turned around. After 10 minutes I left. My order was in there shelf ready to pick up. Lady outside even asked did I know what was wrong with her. I left and she locked the door. It was only 830.
Pizza is pathetic. Toppings are so thin that thin crust pizza is not much more than just a big round pita chip.
The edges of both pizzas we're burnt. Our deep dish pizza was doughy in the middle. I ordered a pepperoni pizza but found random olives onions and ham in my food. Our boneless wings were burnt. The only thing that was great was our garlic bites. I am unsure how to add pictures, but I have some
I ordered online with their build your own for $10 special they were running. I saved $29, the pizza was full of toppings, the toppings were evenly distributed, it was was ready when I got there (about 15-20 minutes because it's a bit of a drive for me), and they were quick to get my order to me after I walked in the door. I was very satisfied and will deffinitely go back.
Went to this location and was reminded of this life lesson.....In any customer service role, misunderstandings can occur, but professionalism lies in how they are resolved. Both customers and staff should prioritize calm communication to de-escalate situations. A customer can request assistance from another employee if needed, and a cashier or manager can do the same to ensure an issue is handled effectively. Professionalism, respect, and composure can turn challenges into opportunities for growth and improved interactions, which is a valuable principle applicable in various aspects of life. There is always room for growth! Keep safe Dominoes team.
As of this date 11/18/24 Henderson NC location is still shut down due to property damage. So you have to go to Oxford to get to the closest Dominos and there compared to Henderson is night & day on ALL points EXCEPT one employee called LaLa (I've seen her @ both locations) she is the only reason I even go to the Oxford location. She is a pleasure even when extremely busy and seems to be carrying the entire location upon her back. She fixes any blunders with an insanely calm and remarkable attitude. While others made it a struggle to just get right what was obviously printed on my receipt she made it her mission to go above & beyond making sure I was walking out pleased. I called corporate twice just to make sure I did my due diligence that she hopefully got recognized for her grace under pressure but also her knowledge of running every station throughout the building. I've never gotten deliveries because I live a bit too far but I wouldn't be surprised if she delivered, while baking, taking orders and boxing them. The food does differ Oxford seems to drown their thin crust a bit much and imo uses some kind of spice sprinkles on top (I'm not fond of) that Henderson either doesn't use or uses very moderately. I will be glad when the necessary repairs are done to the Henderson location so I will not have to visit the Oxford location again.
Atmosphere: 4
Food: 4
Service: 2
The food isn’t bad but ever since the short white guy who used to be the manager left, the orders always say they’re ready and I end up waiting for 20 minutes. I literally watched them put my order to the side and walk outside and by the time I actually did get my food it wasn’t hot despite me watching it come out the oven
Atmosphere: 1
Food: 4
Service: 1
I have never taken the time to write a negative review in my life - this place is all around horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My order on the app says it's ready and I have been waiting for over 10 minutes and just saw an employee cut one of my sandwiches that I ordered. Had an issue last week with online ordering as well!!! ?
Atmosphere: 2
Food: 3
Service: 1
Excellent service while short staffed. Management was extremely helpful.
Atmosphere: 5
Food: 5
Service: 5
The worst service I have ever had at this location in oxford waited 45 min and still did not get my food I will not be returning
very good pizza. I love using the coupos and specials they offer. I also get a free two toppings pizza when I reach a certain amount of points.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Pepperoni Pizza
This place is my personal favorite, I am sure others might not agree but that's o.k. This is as close to real thin crust, well done as "I"can get. I also love their chicken wings with the habanero sauce and ranch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
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