This place is amazing! The facilities were clean inside and out! The staff were awesome, knowledgeable, extremely friendly, and very professional! I highly recommend this hotel!
Service: 5
Katie Allen
The service here was top notch! Daisha at the front desk saw me looking for a drink and asked if I needed help. I told her I was looking for a Diet Coke but it was no big deal and I’d go get one later (they only had Pepsi products, IYKYK). I went up to my room and about 30 minutes later she knocked on my door with 2 diet cokes. It was the best surprise ever and so very thoughtful. I will definitely stay here again.The rooms were clean and smelled very fresh. All the staff were very friendly and said hi Everytime I walked by the front desk. Overall, great stay at Aloft!Noteworthy details: Every went above and beyond to make my stay enjoyable!
Service: 5
Tema Mac
Nearby activities: I wanted to say I definitely enjoyed the complementary shuttle To and from the airport. We had called for a shuttle, and our driver arrived immediately after calling ..great service and very professional— driver Ahmed RasheedNoteworthy details: Next the airport and great restaurants
Service: 5
Tanika price
Ahmed Rasheed our shuttle was a very nice and pleasant driver he made sure all of our luggage was loaded safely and he also loaded our luggage in our cars once we returned to the hotel! Great Guy!
Service: 5
Heather Hawthorne
I had reserved a ‘King Room’, but upon check-in, I was informed that my room had been given away, and I was provided with two double beds instead. The receptionist’s response lacked empathy, as she mentioned that priority was given to members without apologizing for the inconvenience caused. Additionally, there was no prior notification of this change, which would have allowed me to make alternative arrangements.It’s essential for businesses to prioritize their members, but it’s equally important to ensure that all guests receive fair treatment and consideration. They missed an opportunity to potentially gain a new member from my visit.
Service: 1
Charles VanCleave
Overall great staff and rooms.
Service: 5
Christy W
This hotel is great. Very clean and a great location. One thing I didn’t like was the fact the person who checked us in was not very friendly. Did not acknowledge I was a titanium elite member and did not ask me if I wanted the points for checking in. We stay with Marriott pretty much exclusively. I have also messaged the front desk almost 5 hours ago with no reply as of now. The rooms are very clean and the gym is great. The one plus of this stay was the bartender TONYA at WXYZ lounge. She was great. Very nice and made great drinks. She was A+++ but as far as a couple of the front desk people, not so much.
Service: 4
Doug Burke
Decent place walking in but staff wasn’t overly friendly or helpful. I was missing a lightbulb which maintenance quickly replaced.Painfully slow wifi and nothing faster is available.
Service: 3
Peggy Brooker
Gerald was amazingly helpful over the phone and at check in. Would highly recommend staying here!!Ashley was also great over the phone.
Service: 5
Stephen Mutz
Great location, rooms are solid, but the sheets were pretty scratchy and our AC would not stay on consistently.Rooms: Good valueWalkability: Not walkable
Wonderful place. Everyone friendly and helpful. Free shuttle to local restaurants and back. Room was very nice and clean. Absolutely would stay here again!
Service: 5
Jason Railey
Love this hotel and its convenience to the airport and the office. Staff is great and it is always clean and nice. I miss the irons in rooms and there are a couple of minor issues (GFCI broken in bathroom area) but all in my favorite airport hotel.
Service: 5
Dominic Sanders
Great place with extraordinary service. I've been here for a few months for business and the staff has been very accommodating. Ashley at the front desk is incredibly helpful and friendly. Also Dasha and Milton have been great also. I would absolutely recommend this hotel for leisure and business.
Service: 5
Ad high
Ashley Jones was amazing! She made sure I hade everything I needed to be comfortable! Top tier hospitality!
Service: 5
Kelley Beasey
Ashley Jones at the front desk greeted me with such enthusiasm on A Tuesday morning and accommodated an early flight arrival - I literally was excited to see her the next morning as she engaged in conversation around my husband’s UNC basketball game attendance the night he before proving she was really listening to the customer! Finally I had a special video conference meeting with my reporting VP at an odd time and she made an exception to allow for a late checkout. Customer service was superb from start to finish of my stay! I was a returning customer and will again and again - this hotel staff understand business customer needs!!!
This place is amazing! The facilities were clean inside and out! The staff were awesome, knowledgeable, extremely friendly, and very professional! I highly recommend this hotel!
Service: 5
The service here was top notch! Daisha at the front desk saw me looking for a drink and asked if I needed help. I told her I was looking for a Diet Coke but it was no big deal and I’d go get one later (they only had Pepsi products, IYKYK). I went up to my room and about 30 minutes later she knocked on my door with 2 diet cokes. It was the best surprise ever and so very thoughtful. I will definitely stay here again.The rooms were clean and smelled very fresh. All the staff were very friendly and said hi Everytime I walked by the front desk. Overall, great stay at Aloft!Noteworthy details: Every went above and beyond to make my stay enjoyable!
Service: 5
Nearby activities: I wanted to say I definitely enjoyed the complementary shuttle To and from the airport. We had called for a shuttle, and our driver arrived immediately after calling ..great service and very professional— driver Ahmed RasheedNoteworthy details: Next the airport and great restaurants
Service: 5
Ahmed Rasheed our shuttle was a very nice and pleasant driver he made sure all of our luggage was loaded safely and he also loaded our luggage in our cars once we returned to the hotel! Great Guy!
Service: 5
I had reserved a ‘King Room’, but upon check-in, I was informed that my room had been given away, and I was provided with two double beds instead. The receptionist’s response lacked empathy, as she mentioned that priority was given to members without apologizing for the inconvenience caused. Additionally, there was no prior notification of this change, which would have allowed me to make alternative arrangements.It’s essential for businesses to prioritize their members, but it’s equally important to ensure that all guests receive fair treatment and consideration. They missed an opportunity to potentially gain a new member from my visit.
Service: 1
Overall great staff and rooms.
Service: 5
This hotel is great. Very clean and a great location. One thing I didn’t like was the fact the person who checked us in was not very friendly. Did not acknowledge I was a titanium elite member and did not ask me if I wanted the points for checking in. We stay with Marriott pretty much exclusively. I have also messaged the front desk almost 5 hours ago with no reply as of now. The rooms are very clean and the gym is great. The one plus of this stay was the bartender TONYA at WXYZ lounge. She was great. Very nice and made great drinks. She was A+++ but as far as a couple of the front desk people, not so much.
Service: 4
Decent place walking in but staff wasn’t overly friendly or helpful. I was missing a lightbulb which maintenance quickly replaced.Painfully slow wifi and nothing faster is available.
Service: 3
Gerald was amazingly helpful over the phone and at check in. Would highly recommend staying here!!Ashley was also great over the phone.
Service: 5
Great location, rooms are solid, but the sheets were pretty scratchy and our AC would not stay on consistently.Rooms: Good valueWalkability: Not walkable
Service: 5
Restaurantji Recommends
Wonderful place. Everyone friendly and helpful. Free shuttle to local restaurants and back. Room was very nice and clean. Absolutely would stay here again!
Service: 5
Love this hotel and its convenience to the airport and the office. Staff is great and it is always clean and nice. I miss the irons in rooms and there are a couple of minor issues (GFCI broken in bathroom area) but all in my favorite airport hotel.
Service: 5
Great place with extraordinary service. I've been here for a few months for business and the staff has been very accommodating. Ashley at the front desk is incredibly helpful and friendly. Also Dasha and Milton have been great also. I would absolutely recommend this hotel for leisure and business.
Service: 5
Ashley Jones was amazing! She made sure I hade everything I needed to be comfortable! Top tier hospitality!
Service: 5
Ashley Jones at the front desk greeted me with such enthusiasm on A Tuesday morning and accommodated an early flight arrival - I literally was excited to see her the next morning as she engaged in conversation around my husband’s UNC basketball game attendance the night he before proving she was really listening to the customer! Finally I had a special video conference meeting with my reporting VP at an odd time and she made an exception to allow for a late checkout. Customer service was superb from start to finish of my stay! I was a returning customer and will again and again - this hotel staff understand business customer needs!!!
Service: 5