Worst customer service ever. I ordered two cakes on The app and when went to pick them up, was told that they weren’t there and there was no record of my order. . Person working the register was flippant and refused to look at my confirmation number or even look for the cakes. Would not even offer any suggestions to resolve the issue. I called the company number directly and after holding for over 30min was given no help because this location is a franchise. So beware ordering from this location. After all this went back in to ask for the manager’s availability so I could get my refund. The employee actually decided to do their job and look for the cakes and found the cakes were there the whole time. Absolutely will not use this location ever again
Jeannie Coles
This Dunkin Donut was disappointing. We ordered large coffees they mediums, the avocado toast was over cooked to the point I couldn't bit into it, and the sausage sandwich was very greasy.
Don Taylor
Thank you Isaiah & Tee for the great service! Fast & friendly. I'll be back
Vancey Herrmann
Very good
AK
frozen burn ice on 70% of the ice creams
Jas Cook
They don’t have Oreo layered sundae’s nor do they have Oreo pieces wouldn’t recommend. The ice cream they did have was old had a spoiled taste
jamie kinsey
Ice cream was freezer burned. Most of the containers had frost and ice chunks in them and the freezer had thick ice build up inside. The flavor tags didn’t match up with the ice cream and were upside down or missing. Toppings were stale. Hot fudge was a thin cold liquid. We were also overcharged. Well, at least I lost my appetite and saved myself the calories.
Mark Armstrong
Soleless, lifeless, completely freezerburn, stale tasting ice cream. The freezers are filthy the glass is filthy none of the tags match the ice cream flavors. I've never seen a Baskin-Robbins in such piss poor shape in my life I used to love this place.
Sam Eckerd
Never again. Poor customer service!!! It took me 2 weeks to get my refund and my wife had to go to the store for the refund. The store is in Raleigh and we live in Zebulon. Why they couldn't just refund my card? No clue but we had to go in the store for the refund. Total inconvenience.
Debbie Howell
They need to answer the phone so customers can find out what flavors are available
This location does not have the February flavor of the month, love potion 31, if you are going to be a baskin robbins store, all flavors should be available, especially those only available for 1 month out of the
Atmosphere: 1
Food: 1
Service: 3
Dave
We stopped in at 8:12pm on a hot summer Friday night. Not only were they closed, but it seemed they had been closed for a while. Odd.
Atmosphere: 3
Food: 4
Service: 1
Patricia Townes-Swayhoover
I picked up a food delivery order and Oscar was very courteous and professional. He greeted me when I entered and THAT was refreshing. A lot of places don't greet delivery drivers.
Caroline Behe
I needed a cake fast and the lady who helped me realized there was a pricing problem and that it was charging me too much. She fixed it quickly and was so nice! Very pleasant experience
deja fears
Horrible Customer Service! Do Not Give Them Your Business
Worst customer service ever. I ordered two cakes on The app and when went to pick them up, was told that they weren’t there and there was no record of my order. . Person working the register was flippant and refused to look at my confirmation number or even look for the cakes. Would not even offer any suggestions to resolve the issue. I called the company number directly and after holding for over 30min was given no help because this location is a franchise. So beware ordering from this location. After all this went back in to ask for the manager’s availability so I could get my refund. The employee actually decided to do their job and look for the cakes and found the cakes were there the whole time. Absolutely will not use this location ever again
This Dunkin Donut was disappointing. We ordered large coffees they mediums, the avocado toast was over cooked to the point I couldn't bit into it, and the sausage sandwich was very greasy.
Thank you Isaiah & Tee for the great service! Fast & friendly. I'll be back
Very good
frozen burn ice on 70% of the ice creams
They don’t have Oreo layered sundae’s nor do they have Oreo pieces wouldn’t recommend. The ice cream they did have was old had a spoiled taste
Ice cream was freezer burned. Most of the containers had frost and ice chunks in them and the freezer had thick ice build up inside. The flavor tags didn’t match up with the ice cream and were upside down or missing. Toppings were stale. Hot fudge was a thin cold liquid. We were also overcharged. Well, at least I lost my appetite and saved myself the calories.
Soleless, lifeless, completely freezerburn, stale tasting ice cream. The freezers are filthy the glass is filthy none of the tags match the ice cream flavors. I've never seen a Baskin-Robbins in such piss poor shape in my life I used to love this place.
Never again. Poor customer service!!! It took me 2 weeks to get my refund and my wife had to go to the store for the refund. The store is in Raleigh and we live in Zebulon. Why they couldn't just refund my card? No clue but we had to go in the store for the refund. Total inconvenience.
They need to answer the phone so customers can find out what flavors are available
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
This location does not have the February flavor of the month, love potion 31, if you are going to be a baskin robbins store, all flavors should be available, especially those only available for 1 month out of the
Atmosphere: 1
Food: 1
Service: 3
We stopped in at 8:12pm on a hot summer Friday night. Not only were they closed, but it seemed they had been closed for a while. Odd.
Atmosphere: 3
Food: 4
Service: 1
I picked up a food delivery order and Oscar was very courteous and professional. He greeted me when I entered and THAT was refreshing. A lot of places don't greet delivery drivers.
I needed a cake fast and the lady who helped me realized there was a pricing problem and that it was charging me too much. She fixed it quickly and was so nice! Very pleasant experience
Horrible Customer Service! Do Not Give Them Your Business
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