Josh was great. Best recommendations ever. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
W.E. Smith
Total Price was $23 for two cones with two scoops. Hence the reason why they dont duplsay a price list. Customer service below average. Ice cream was good.
Atmosphere: 4
Food: 4
Service: 1
Emily Hemmings
TL-DR: Raleigh moms: not for kids.
What is up with this Ben & Jerry’s? I was charged $17.97 for two scoops of ice cream in 2 cups. Not two smalls—literally two scoops. I had a 2 year old and 4 year old and was buying for them.
I questioned it and was told that was “the price for two smalls.” When I asked why it was that expensive for one scoop, she said the price was for a small — two scoops. I pointed out that they didn’t get two scoops each, they got one and she just shrugged and turned away. Figured it wasn’t worth getting upset over, but do want to give other parents/caretakers a heads up.
I got one small in two cups. Next time, I will specifically *order it this way*, or as 2 scoops in one bowl and shovel it out myself OR better yet, pop 3 shops down to bartaco and get a scoop there where they are more kid friendly. For that price, I’d rather hike over to Jeni’s or two roosters. If you have kids, just be aware.
And also fair to point out, this is my second time being charged this way and a nanny there with a 4 year old was billed the same way. So this isn’t me-specific — it’s the way they treat everyone.
Gave 2 stars because my kids adore the ice cream.
Atmosphere: 4
Food: 4
Service: 1
Meka Knepley
My family and I went to Ben’s today and Cheyenne was so helpful and she turned me on to a new water.
Atmosphere: 5
Food: 5
Service: 5
Sam Stevens
The lady at the front was insanely rude, didn’t acknowledge anyone, and looked like she’d rather be anywhere else. Very unpleasant experience. Maybe if you work at an icecream shop you should act like you do
Atmosphere: 1
Food: 4
Service: 1
Mel Black
We did a fundraiser here for my sons football team at Knightdale HS. The manager was super friendly and allowed us to set up and do our thing. I'm sure we'll be back for another fundraiser and to just sit and eat.
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Mango, Waffle, Mint Chocolate Chunk, Waffle Cone
Franchesca Tong
I’ve had better milkshakes for less money. I asked for a basic vanilla milkshake. There was no vanilla ice cream taste whatsoever. It was blended milk with whipped cream. I love North Hills but milkshakes elsewhere. Not to mention a medium sized cup milkshake was $10.00. 👎🏼
Atmosphere: 2
Food: 2
Service: 2
Green Pazole
Dietary restrictions: Friendly staff, sample before buy. Outside and inside seating. Nice place to cool off if weather too warm. Dig the tie dye shirts!
The staff was great! They were friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Bryan I
Daniel the manager truly outdid my wife’s order, vast majority of the places we’ve been to get milkshakes always butcher her order & Daniel went over the expectation we had. Very good listener and on top of that his charisma is very welcoming. Thank you Daniel for you amazing service, see you when we come back to this area for SURE!
Atmosphere: 5
Food: 5
Service: 5
Jack Brennan
The young lady who served us this evening (Jaleah) went above and beyond! She let us try a sample, she gave us her full attention, and she was very polite! Thanks Jaleah!
Atmosphere: 5
Food: 5
Service: 5
Hannah Byers
Excellent service. I'm very indecisive but the staff had amazing recommendations
Dietary restrictions: Many non dairy options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
psalm sebastian
Ice cream is tasty of course, but this is absolute highway robbery! $8.30 for a small?! Literally go to Harris Teeter and get two pints for the same price. Staff person who helped us was friendly, though.
nia was lovely ! she was great help :)
Josh was great. Best recommendations ever. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
Total Price was $23 for two cones with two scoops. Hence the reason why they dont duplsay a price list. Customer service below average. Ice cream was good.
Atmosphere: 4
Food: 4
Service: 1
TL-DR: Raleigh moms: not for kids.
What is up with this Ben & Jerry’s? I was charged $17.97 for two scoops of ice cream in 2 cups. Not two smalls—literally two scoops. I had a 2 year old and 4 year old and was buying for them.
I questioned it and was told that was “the price for two smalls.” When I asked why it was that expensive for one scoop, she said the price was for a small — two scoops. I pointed out that they didn’t get two scoops each, they got one and she just shrugged and turned away. Figured it wasn’t worth getting upset over, but do want to give other parents/caretakers a heads up.
I got one small in two cups. Next time, I will specifically *order it this way*, or as 2 scoops in one bowl and shovel it out myself OR better yet, pop 3 shops down to bartaco and get a scoop there where they are more kid friendly. For that price, I’d rather hike over to Jeni’s or two roosters. If you have kids, just be aware.
And also fair to point out, this is my second time being charged this way and a nanny there with a 4 year old was billed the same way. So this isn’t me-specific — it’s the way they treat everyone.
Gave 2 stars because my kids adore the ice cream.
Atmosphere: 4
Food: 4
Service: 1
My family and I went to Ben’s today and Cheyenne was so helpful and she turned me on to a new water.
Atmosphere: 5
Food: 5
Service: 5
The lady at the front was insanely rude, didn’t acknowledge anyone, and looked like she’d rather be anywhere else. Very unpleasant experience. Maybe if you work at an icecream shop you should act like you do
Atmosphere: 1
Food: 4
Service: 1
We did a fundraiser here for my sons football team at Knightdale HS. The manager was super friendly and allowed us to set up and do our thing. I'm sure we'll be back for another fundraiser and to just sit and eat.
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Berry Mango, Waffle, Mint Chocolate Chunk, Waffle Cone
I’ve had better milkshakes for less money. I asked for a basic vanilla milkshake. There was no vanilla ice cream taste whatsoever. It was blended milk with whipped cream. I love North Hills but milkshakes elsewhere. Not to mention a medium sized cup milkshake was $10.00. 👎🏼
Atmosphere: 2
Food: 2
Service: 2
Dietary restrictions: Friendly staff, sample before buy. Outside and inside seating. Nice place to cool off if weather too warm. Dig the tie dye shirts!
Atmosphere: 5
Food: 5
Service: 5
Great ice cream with even greater service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff was great! They were friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Daniel the manager truly outdid my wife’s order, vast majority of the places we’ve been to get milkshakes always butcher her order & Daniel went over the expectation we had. Very good listener and on top of that his charisma is very welcoming. Thank you Daniel for you amazing service, see you when we come back to this area for SURE!
Atmosphere: 5
Food: 5
Service: 5
The young lady who served us this evening (Jaleah) went above and beyond! She let us try a sample, she gave us her full attention, and she was very polite! Thanks Jaleah!
Atmosphere: 5
Food: 5
Service: 5
Excellent service. I'm very indecisive but the staff had amazing recommendations
Dietary restrictions: Many non dairy options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
Ice cream is tasty of course, but this is absolute highway robbery! $8.30 for a small?! Literally go to Harris Teeter and get two pints for the same price. Staff person who helped us was friendly, though.
Atmosphere: 2
Food: 5
Service: 5
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