Dairy Queen (Treat)

I had been looking forward to the free ice cream event for weeks, and I can't express how disappointed I am with the rude treatment I received—especially from who I assume was the store manager or owner. When I reached the counter, I discovered that the dipped flavor I wanted was not available. It was unclear whether they had run out or simply weren’t offering it, but when I asked for clarification, the manager’s responses were short, sharp, and rude. My two friends who were with me felt the same way. There were no signs indicating that only Vanilla or vanilla and chocolate swirl/mix cones were available or that dipping would cost an extra dollar. When I mentioned that I hadn’t seen this information advertised anywhere online, the manager sarcastically responded, “The cone is free and you’re complaining about a dollar?” It was SO rude, unnecessary, and frankly, embarrassing. As I continued asking basic questions, he accused me of ‘backing up his line’—as if I was being unreasonable for simply wanting clarity. The only dipped flavors being offered were cherry and chocolate, neither of which I was particularly interested in. I politely asked if the cherry had a strong flavor since some cherry dips can be very intense while others are more subtle. Instead of a helpful response, he snapped, “It’s cherry, what do you think it tastes like?”—which didn’t actually answer my question. By that point, I was completely disgusted. Had I been alone, I would have left immediately. However, since my friends had traveled quite a distance from Durham, I stuck it out. Unfortunately, I will never be patronizing this location again. The manager himself desperately needs customer service training—he was patronizing, dismissive, and overtalked customers, as if answering simple questions was a burden. I had looked forward to a fun, lighthearted experience to end my day on a good note. Instead, I left feeling frustrated and unwelcome—far from the joyous celebration with friends I had envisioned.

Yesterday we went 25 minutes before closing and the girl working didn’t want to serve us.

Was there 20 minutes before closing tonight and they wouldn’t take our order.

I be loved the chocolate dipped cone. Brought back many memories of my childhood. It was my favorite treat!

The ice cream was great, but costumer service was not. Waited 5 mins to be greeted by an employee.

I've been going to dairy Queen since I was a teenager 40 years ago. They are always a good place to get ice cream for almost any person. This location is something that my family visits monthly and we always have great service.

Very nice !

Service: 5

I was excited to see this DQ/Orange Julius while shopping with my son. Sadly, I probably won’t be returning. There was a line almost to the door, but not of people waiting to order, but of people waiting to get their items. I should’ve probably gone with my gut instinct and just left, but we decided to wait anyway since my son had never had an Orange Julius and I had told him how good they were. We ordered two Orange Juliuses. After waiting 10+ minutes, plus the time we waited to actually order, we got ours, only to be disappointed. They were watery and bland. Nothing like the Orange Julius I’ve had at the mall in the past. The two people working were pleasant, and weren’t just standing around, but the quality of drink, long wait time, and cleanliness (or lack thereof) of the store will sadly make it hard for me to return.

Atmosphere: 1

Food: 1

Service: 2

Pretty typical DQ, friendly staff, quick service

Atmosphere: 4

Food: 4

Service: 4

WORST CUSTOMER SERVICE EVER!!!!! The girl Juliana didn’t even acknowledge I was there and then didn’t say two words to me-I had to ask her questions about my order and she didn’t even look me in the eyes-like I was bothering her!!!! I Thanked her for my order and no response! Also watched her with a nasty look on her face wait on multiple customers treating them the same way!!!! Maybe she needs to be trained on how to greet and treat people!!!! At least the blizzards were delicious!

Popped in last night for a quick vanilla cone. Male cashier twisting his hair, wiping his mouth, then making customer's deserts showed me all I needed to know. Not a pleasant experience to say the least. If the health inspector came in, I am sure there would be enough violations to make the local news. Please do better moving forward. I know finding quality help in our current climate is a challenge, but if this is the example you wish to have working at your location, you won't have the customers necessary to keep your store open.

Atmosphere: 1

Service: 1

It was still 5 minutes left and the guy one of the worker said they closed and just a second and he let one couple in who were just ahead of me.

Service: 1

The lady at the cash register on her phone, impatient and not helpful at all

Atmosphere: 3

Food: 5

Service: 1

I have been to this Dairy Queen 3 times, and each time, it has had horrendous customer service.

Atmosphere: 2

Food: 3

Service: 1

Ice cream

Atmosphere: 5

Food: 5

Service: 5