I’ve enjoyed Heirloom many times, but today’s service was disappointing. I arrived around 9:40am and stood in line with several other customers. After finishing with the person ahead of me, the employee at the register walked away without acknowledging anyone and began bussing tables. No one communicated with us for several minutes, and both I and another customer eventually walked out.
I wasn’t expecting immediate service — just basic communication so customers know what to expect. Having worked in hospitality settings like Walt Disney World, I’m mindful of service standards, but this wasn’t about high expectations. It was simply about acknowledging guests, especially for a small café where a drink is $5-$7.
I hope this feedback is helpful, because I’ve had great experiences here before and would like to continue supporting Heirloom.
Service: 1
Desiree Henderson
Great service! And they have simple syrup!
Lindsey Cosson
The best Latte ever. Staff was kind and friendly. Very clean and super cute.
Atmosphere: 5
Food: 5
Service: 5
Allison Abel
Beautiful cafe! Lots of natural light, delicious food, outlets, and great energy.
Atmosphere: 5
Food: 5
Service: 5
Elijah Gadol
Great vibes and atmosphere! Food looks amazing and tastes even better! Service is super nice and prices are good. I highly recommend stopping by for coffee, breakfast, or brunch.
Atmosphere: 5
Food: 5
Service: 5
Esther Roestan
Had lemongrass chicken bowl, that was was amazing! The pork belly bowl was also good. Beverage has been …. Ok at best 🥲 ordered the sticky rice tea, and tasted like a regular black tea. Will come back for the food though!
Atmosphere: 5
Food: 4
Service: 5
Kat
The best latte I’ve had in Raleigh. The coffee was perfectly roasted. It’s was not burnt and bitter. If you like coffee, this is the place for you. They have perfectly made coffee and espresso. They also have a brunch, lunch, and dinner menu. It’s a great place for a calm gathering with friends, catching up spot and date spot. I went do work, but I don’t recommend as a chill and do work spot, it’s just not one of those coffee shops, and that’s okay, not all coffee shops are intended to be a study area.
Atmosphere: 5
Food: 5
Service: 5
Marlene Howell
Heirloom is a charming restaurant known for its fresh, locally sourced ingredients and thoughtfully crafted dishes. The menu offers creative takes on comfort food, all beautifully presented and full of flavor. With a cozy atmosphere and friendly service, it’s a great spot for a relaxed, high-quality dining experience.
Atmosphere: 4
Food: 5
Service: 5
Danial Demirel
Okay service overall. Very happy with the results.
Leticia Resendiz
This is my new favorite study spot. The drinks are top tier and the seating is very comfortable. I would recommend the roasted matcha latte with banana bread syrup, and the iced matcha latte with banana bread syrup. They were both delicious! I would say parking is a bit difficult but worth the extra effort.
Really enjoyed the drinks. Me and my gf haven't grabbed food from here yet but we LOVED the matcha. We'll definitely be back here.
Atmosphere: 5
Food: 5
Service: 5
Sylvia Hadley
Got a hojicha with brown sugar and 5 spice, tasted amazing and the service was awesome!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Yiv
I love the Lao Fog, every flavor of mochi donut, the staff, and the vibes so much here. Heirloom is amazing.
Food is alright, a bit pricey for the portion size admittedly, but is good. I haven't tried breakfast or dinner here but eventually will. I'll keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Javaughn Spencer
Hidden gem alert. I stopped in for lunch while passing through Raleigh and was not prepared for how good this place was. Tucked away and unassuming, but they’re serving up seriously flavorful meals. I had the Lao grilled chicken bowl and the pork belly bowl both were perfectly balanced, packed with flavor, and I didn’t leave a single grain of rice behind. If lunch is this good, I can only imagine what breakfast is like. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Rachel Stanford
I love this place! I've tried many of their teas. My favorites are the hojicha latte, black rose tea, and white tea. I have only had one thing that I didn't absolutely love, and the woman (I cannot remember her name) who rang me up and made the drink was so sweet to remake me a different version of it! The ambience is great - bright, clean, and good music. I can't wait to go back and try the seasonal syrups they have - ube, mango, and another one.
I’ve enjoyed Heirloom many times, but today’s service was disappointing. I arrived around 9:40am and stood in line with several other customers. After finishing with the person ahead of me, the employee at the register walked away without acknowledging anyone and began bussing tables. No one communicated with us for several minutes, and both I and another customer eventually walked out.
I wasn’t expecting immediate service — just basic communication so customers know what to expect. Having worked in hospitality settings like Walt Disney World, I’m mindful of service standards, but this wasn’t about high expectations. It was simply about acknowledging guests, especially for a small café where a drink is $5-$7.
I hope this feedback is helpful, because I’ve had great experiences here before and would like to continue supporting Heirloom.
Service: 1
Great service! And they have simple syrup!
The best Latte ever.
Staff was kind and friendly.
Very clean and super cute.
Atmosphere: 5
Food: 5
Service: 5
Beautiful cafe! Lots of natural light, delicious food, outlets, and great energy.
Atmosphere: 5
Food: 5
Service: 5
Great vibes and atmosphere! Food looks amazing and tastes even better! Service is super nice and prices are good. I highly recommend stopping by for coffee, breakfast, or brunch.
Atmosphere: 5
Food: 5
Service: 5
Had lemongrass chicken bowl, that was was amazing! The pork belly bowl was also good. Beverage has been …. Ok at best 🥲 ordered the sticky rice tea, and tasted like a regular black tea. Will come back for the food though!
Atmosphere: 5
Food: 4
Service: 5
The best latte I’ve had in Raleigh. The coffee was perfectly roasted. It’s was not burnt and bitter. If you like coffee, this is the place for you. They have perfectly made coffee and espresso. They also have a brunch, lunch, and dinner menu. It’s a great place for a calm gathering with friends, catching up spot and date spot. I went do work, but I don’t recommend as a chill and do work spot, it’s just not one of those coffee shops, and that’s okay, not all coffee shops are intended to be a study area.
Atmosphere: 5
Food: 5
Service: 5
Heirloom is a charming restaurant known for its fresh, locally sourced ingredients and thoughtfully crafted dishes. The menu offers creative takes on comfort food, all beautifully presented and full of flavor. With a cozy atmosphere and friendly service, it’s a great spot for a relaxed, high-quality dining experience.
Atmosphere: 4
Food: 5
Service: 5
Okay service overall. Very happy with the results.
This is my new favorite study spot. The drinks are top tier and the seating is very comfortable. I would recommend the roasted matcha latte with banana bread syrup, and the iced matcha latte with banana bread syrup. They were both delicious! I would say parking is a bit difficult but worth the extra effort.
Restaurantji Recommends
Really enjoyed the drinks. Me and my gf haven't grabbed food from here yet but we LOVED the matcha. We'll definitely be back here.
Atmosphere: 5
Food: 5
Service: 5
Got a hojicha with brown sugar and 5 spice, tasted amazing and the service was awesome!
Atmosphere: 5
Food: 5
Service: 5
I love the Lao Fog, every flavor of mochi donut, the staff, and the vibes so much here. Heirloom is amazing.
Food is alright, a bit pricey for the portion size admittedly, but is good. I haven't tried breakfast or dinner here but eventually will.
I'll keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Hidden gem alert. I stopped in for lunch while passing through Raleigh and was not prepared for how good this place was. Tucked away and unassuming, but they’re serving up seriously flavorful meals. I had the Lao grilled chicken bowl and the pork belly bowl both were perfectly balanced, packed with flavor, and I didn’t leave a single grain of rice behind. If lunch is this good, I can only imagine what breakfast is like. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
I love this place! I've tried many of their teas. My favorites are the hojicha latte, black rose tea, and white tea. I have only had one thing that I didn't absolutely love, and the woman (I cannot remember her name) who rang me up and made the drink was so sweet to remake me a different version of it! The ambience is great - bright, clean, and good music. I can't wait to go back and try the seasonal syrups they have - ube, mango, and another one.
Atmosphere: 5
Food: 5
Service: 5
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