I ordered online for delivery at 7:46pm I waited until 8:30pm and still hadn't received my food. I called and talked to a guy on the phone he said that they were preparing my food. Well they close at 9pm so I waited and called back around 8:50pm and they wouldn't answer and still I hadn't received my food. So finally I looked on the app and they had cancelled my order without refunding me my money or contacting me. So the next morning I called and talked to a extremely rude Manager who has a voice as if she smokes cigarettes. By the name of Lucy. She argued with me about refunding my money until she finally said I will look at the order and call you back. She called me back and said my order was stolen on her shift the night before. So I asked her why didn't she contact me and make me aware of the situation instead of me having to call her. Her response was she couldn't do anything about it but basically close without refunding me my money or food. My husband was furious about the situation so he called and he got told to hold on because she was outside after he held the line for 5 minutes she finally got on the phone, he ask her could she compensate us free meals and she told him it was nothing she could do. I am extremely disappointed at her actions and you all need to inform her that customers are always suppose to be pleased. I wouldn't advise anyone to ever go to this location and have to deal with the mean scratchy voice LADY NAME LUCY SHE IS HORRIBLE WITH CUSTOMER SERVICE! I wouldn't even rate this lady or Atmosphere 1 it's definitely a Big ZERO!
Justin spice
Super nice staff!
Jalen Harris
Shout out to Nick , Nate , and Manny !! Best Service in Town !! Helped me and my mother choose our sub
Acacia Blair
I made a large online order ($200+) and I accidentally entered the wrong pick up date. I called the store on 1/20 to let them know of the situation and they were very nice and said they would let the next day's staff know about it. I called the following day and they already were aware of the issue and said they were on top of it. When I picked up the order on 1/21, the staff was incredibly nice and offered to help me take the order to my car. I just wanted to say that I was blown away by the customer service at this location. Most Jersey Mikes have great service but this was over the top. Thanks again to everyone I interacted with!
Spencer Mann
Closed early when I came by after work last night. Really annoying. People were still in the shop talking and hanging out, but sign was off and door locked. I came around 8:35 on a Friday after I wasn't able to place an online order.
Chupi
Unsure of why there's a common practice amongst employees to shut the store down consistently 20 to 30 minutes early when people exist that literally stress about dealing with Google maps just to get dinner after a long day of work on a Friday night.
Amber Brock
Understaffed, always getting pick up orders wrong, can’t call to complain because they don’t even have a voicemail set up. You’re better off driving 10 minutes down the road to the mini city Jersey Mikes. They are amazing but this one sucks!
Atmosphere: 2
Food: 1
Service: 1
H E
Food is good but a little spendy. Service is usually quick.
Atmosphere: 4
Food: 4
Service: 5
Elle
Y’all need to turn off the curbside option for this location because they’re not bringing the food out.
I really enjoy Jersey Mikes. Out of all the sandwich places it is the best. This location is quick but it’s important to know that it gets very busy at lunch time. Also, the parking lot is hard to get in and out of. If you’re walking to the location it isn’t bad at all, but Peace street is an absolute burden to cross.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Club Sub
Ron G.
I eat at this location at least twice a week. The manager and all the employees, especially Victoria, always do a great job. They are fantastic! Highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Jamie Lin
My first time here and ordered through the app. I requested for extra lettuce and onions for my bowl and mikes way. At least I checked before I left and requested if they can give me some lecture and onions so they did end up giving me some on the side, but the bowel was so sad for 10$. Maybe it was the fact that I used my points so they skimped more than chipotle does, but it was not even half a bowl with less lecture, no onions and no mikes way. Two stars for at least fixing the problem but if you order online or use points, definitely seem like you will be skimped out.
Atmosphere: 5
Food: 1
Service: 5
Devin Fowler
The staff here really set this store apart from the rest. They're awesome.
Loyal Holden
Whoever is slicing meats and cheese was very rude and I walked out. Very rude
I ordered online for delivery at 7:46pm I waited until 8:30pm and still hadn't received my food. I called and talked to a guy on the phone he said that they were preparing my food. Well they close at 9pm so I waited and called back around 8:50pm and they wouldn't answer and still I hadn't received my food. So finally I looked on the app and they had cancelled my order without refunding me my money or contacting me. So the next morning I called and talked to a extremely rude Manager who has a voice as if she smokes cigarettes. By the name of Lucy. She argued with me about refunding my money until she finally said I will look at the order and call you back. She called me back and said my order was stolen on her shift the night before. So I asked her why didn't she contact me and make me aware of the situation instead of me having to call her. Her response was she couldn't do anything about it but basically close without refunding me my money or food. My husband was furious about the situation so he called and he got told to hold on because she was outside after he held the line for 5 minutes she finally got on the phone, he ask her could she compensate us free meals and she told him it was nothing she could do. I am extremely disappointed at her actions and you all need to inform her that customers are always suppose to be pleased. I wouldn't advise anyone to ever go to this location and have to deal with the mean scratchy voice LADY NAME LUCY SHE IS HORRIBLE WITH CUSTOMER SERVICE! I wouldn't even rate this lady or Atmosphere 1 it's definitely a Big ZERO!
Super nice staff!
Shout out to Nick , Nate , and Manny !! Best Service in Town !! Helped me and my mother choose our sub
I made a large online order ($200+) and I accidentally entered the wrong pick up date. I called the store on 1/20 to let them know of the situation and they were very nice and said they would let the next day's staff know about it. I called the following day and they already were aware of the issue and said they were on top of it. When I picked up the order on 1/21, the staff was incredibly nice and offered to help me take the order to my car.
I just wanted to say that I was blown away by the customer service at this location. Most Jersey Mikes have great service but this was over the top. Thanks again to everyone I interacted with!
Closed early when I came by after work last night. Really annoying. People were still in the shop talking and hanging out, but sign was off and door locked. I came around 8:35 on a Friday after I wasn't able to place an online order.
Unsure of why there's a common practice amongst employees to shut the store down consistently 20 to 30 minutes early when people exist that literally stress about dealing with Google maps just to get dinner after a long day of work on a Friday night.
Understaffed, always getting pick up orders wrong, can’t call to complain because they don’t even have a voicemail set up. You’re better off driving 10 minutes down the road to the mini city Jersey Mikes. They are amazing but this one sucks!
Atmosphere: 2
Food: 1
Service: 1
Food is good but a little spendy. Service is usually quick.
Atmosphere: 4
Food: 4
Service: 5
Y’all need to turn off the curbside option for this location because they’re not bringing the food out.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Regular Cheese Steak Sub, Chipotle Cheese Steak
Never ready on time. Typically 15 minutes after the time they say. Completely incompetent. And they could care less
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I really enjoy Jersey Mikes. Out of all the sandwich places it is the best. This location is quick but it’s important to know that it gets very busy at lunch time. Also, the parking lot is hard to get in and out of. If you’re walking to the location it isn’t bad at all, but Peace street is an absolute burden to cross.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Club Sub
I eat at this location at least twice a week. The manager and all the employees, especially Victoria, always do a great job. They are fantastic! Highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
My first time here and ordered through the app. I requested for extra lettuce and onions for my bowl and mikes way. At least I checked before I left and requested if they can give me some lecture and onions so they did end up giving me some on the side, but the bowel was so sad for 10$. Maybe it was the fact that I used my points so they skimped more than chipotle does, but it was not even half a bowl with less lecture, no onions and no mikes way. Two stars for at least fixing the problem but if you order online or use points, definitely seem like you will be skimped out.
Atmosphere: 5
Food: 1
Service: 5
The staff here really set this store apart from the rest. They're awesome.
Whoever is slicing meats and cheese was very rude and I walked out. Very rude
Atmosphere: 4
Food: 5
Service: 2
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