************ UPDATING REVIEW UNTIL RESOLVED - My husband and I dine at Carolina Ale House in Wake Forest about three times a month and usually love spending time with the Staff at the bar, so it pains me to write this updated review ( mainly about the manager ) We called in our order this evening because we were too tired to come in, yet the experience was shockingly poor.
Instead of listening to how I wanted my order placed, Jess and another staff member were more focused on charging me an extra $0.50 per sauce. I clearly instructed—twice to Michelle and once to Jess—that all veggies and the salad be packed in a separate box and bag so nothing would get hot or wilted. I agreed to pay the extra sauce charge, but when we got home the salad was buried under two piping-hot orders of wings, the lettuce was warm and soggy, and the veggies in one wing order were essentially cooked.
When I called to resolve it, Jess argued with me instead of offering a solution—and even hung up on me mid-conversation. I called back, and Joy answered; I asked if they would make it right or if I needed to take my complaint to corporate and reviews. She simply directed me to the LM restaurant website. I was willing to accept a refund for the uneaten salad or a coupon for a future meal, but the combative attitude and lack of accountability left me with no choice but to write this.
I’m expecting communication back from leadership about my partial refund—or I’ll head to the BBB next. There is no need to be nasty to your customers. Terrible experience for a loyal patron.
D Maloy
Real truth, yall cut budget on the quality of food. It taste like KFC.
laura nealy
Great environment: people first company!
Serena Restaurant
Lou will steal all your staff while smiling in your face. Beware.
John Gebhardt
Always good on every level...
Joseph Alford
I recently talked to Kelly Hunter (H.R. Admin) about being double charged at their Carolina Ale House White Oak location. She was rude and dismissive. She also reassured me that this happens all the time. Did not seem concerned that their vendor (BB&T Merchant Services) steals their customers money. It’s ridiculous to punish consumers for patronizing your restaurant(s)
Chris Sizemore
I had the pleasure of being helped by Patti with LM over the past couple days to resolve a small issue I had. She was polite, resourceful and proactive. You don't find people like her every day. Thank you Patti!
M.E. EASON
LM Hospitality has a marketing director that has no respect for local residents, so I will not spend my money at Henry's or Bluewater until she is replaced. Some of my friends were shocked by her behavior and language, and will now frequent other restaurants.
John Watson
Great place to work
M.E. EASON (Monkey Junction Resident)
LM Hospitality has a marketing director that has no respect for local residents, so I will not spend my money at Henry's or Bluewater until she is replaced. Some of my friends were shocked by her behavior and language, and will now frequent other restaurants.
We had burgers with slaw. The basic hamburger. Though not at more than 65% capacity, the service was very slow. Burger was pretty good meat and cooked to order. Kind of sloppy to handle with the lettuce, tomato and onion not cut to fit well. Slaw was OK. Overall meal was not worth $11.99 each. I had been to their Greenville, NC location once or twice before but never found a reason to go back there. This meal confirmed it is an OK but nothing special chain.
Allie Trinton
Always have a huge problem finding someone who can help me when I call.
************ UPDATING REVIEW UNTIL RESOLVED - My husband and I dine at Carolina Ale House in Wake Forest about three times a month and usually love spending time with the Staff at the bar, so it pains me to write this updated review ( mainly about the manager ) We called in our order this evening because we were too tired to come in, yet the experience was shockingly poor.
Instead of listening to how I wanted my order placed, Jess and another staff member were more focused on charging me an extra $0.50 per sauce. I clearly instructed—twice to Michelle and once to Jess—that all veggies and the salad be packed in a separate box and bag so nothing would get hot or wilted. I agreed to pay the extra sauce charge, but when we got home the salad was buried under two piping-hot orders of wings, the lettuce was warm and soggy, and the veggies in one wing order were essentially cooked.
When I called to resolve it, Jess argued with me instead of offering a solution—and even hung up on me mid-conversation. I called back, and Joy answered; I asked if they would make it right or if I needed to take my complaint to corporate and reviews. She simply directed me to the LM restaurant website. I was willing to accept a refund for the uneaten salad or a coupon for a future meal, but the combative attitude and lack of accountability left me with no choice but to write this.
I’m expecting communication back from leadership about my partial refund—or I’ll head to the BBB next. There is no need to be nasty to your customers. Terrible experience for a loyal patron.
Real truth, yall cut budget on the quality of food. It taste like KFC.
Great environment: people first company!
Lou will steal all your staff while smiling in your face. Beware.
Always good on every level...
I recently talked to Kelly Hunter (H.R. Admin) about being double charged at their Carolina Ale House White Oak location. She was rude and dismissive. She also reassured me that this happens all the time. Did not seem concerned that their vendor (BB&T Merchant Services) steals their customers money. It’s ridiculous to punish consumers for patronizing your restaurant(s)
I had the pleasure of being helped by Patti with LM over the past couple days to resolve a small issue I had. She was polite, resourceful and proactive. You don't find people like her every day. Thank you Patti!
LM Hospitality has a marketing director that has no respect for local residents, so I will not spend my money at Henry's or Bluewater until she is replaced. Some of my friends were shocked by her behavior and language, and will now frequent other restaurants.
Great place to work
LM Hospitality has a marketing director that has no respect for local residents, so I will not spend my money at Henry's or Bluewater until she is replaced. Some of my friends were shocked by her behavior and language, and will now frequent other restaurants.
Restaurantji Recommends
We had burgers with slaw. The basic hamburger. Though not at more than 65% capacity, the service was very slow. Burger was pretty good meat and cooked to order. Kind of sloppy to handle with the lettuce, tomato and onion not cut to fit well. Slaw was OK. Overall meal was not worth $11.99 each. I had been to their Greenville, NC location once or twice before but never found a reason to go back there. This meal confirmed it is an OK but nothing special chain.
Always have a huge problem finding someone who can help me when I call.
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