We recently placed a bulk order for an early morning delivery for our school event, and everything was perfect! The pizza arrived hot, fresh, and delicious—clearly made with care. Their customer service was exceptional—friendly, responsive, and right on time. On top of that, the pricing was very reasonable for the quality and quantity we received. Highly recommend for anyone looking for a reliable and satisfying group meal, takeout or dine in option!
Paul Singh
Amazing pizza, and hands down the best Marco's pizza location, they actually listen and deliver. They've never fallen short on anything I have demanded. I will be coming back to this location from now on, even though I live on the other side of town.
Leroy Session
Snore !!
Emmy
I ordered two extra large pizzas NOT Thin Crust 🍕but I get home to find the thinnest crust. I paid for extra cheese which I did NOT get because the crust was extra thin. You had your gotcha moment it's funny because my spirit told me there was going to be a problem. Maybe they just gave me somebody's order the pizza was also cold and dry. I actually drive farther away from home to this Marcos Falls River location but no more I will go to the one closest to me. Never again.
Fisher Properties
Good pizza at a decent price. convenient location to our home for quick pick up meal.
Samantha Hernandez-Peterkin
I placed an online order for takeout and the whole process was very easy and most importantly our pizza was delicious! I don’t usually come to this location but while I was there I was informed that this location is under new management and I was greeted by the new owner who is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Jason Gilbert
Whoever prepped this pizza should be retrained. Whoever cut this pizza needs their vision checked. You managed to miss the center of the pizza with EVERY SINGLE cut. Then you boxed up this bubble laden pie and sent it out anyways. Positive note, the girl who checked me out provided good service. I’ll be back since you’ve kept the medium 1-topping deal but please do better.
Atmosphere: 3
Food: 1
Service: 4
Joanne Williams
Delivery was two hours late. I call after an hour to cancel half of order and ask for refund to my credit card. Full order came and I still expect a partial refund. I placed this order 4 hours in advance
Food: 3
Service: 1
David Omer
Pizza is pretty good, most everything else about this place is aggressively bad. We’ve probably ordered from here a couple hundred times since 2017, and they have messed our order up at least half of those times. Every employee below the corporate level seems to be apathetic at best, and more often openly hostile toward unhappy customers. I’ve had to get corporate involved twice due to issues including hostility from a store manager and employees being visibly under the influence of drugs while working.
We’ve given Marcos chance after chance because the food IS good, but after they took over an hour to deliver a pizza tonight and the “district manager” responded to a complaint with more of the same sarcasm and contempt (and the order was wrong on top of everything else), I’m done. I’ll go elsewhere moving forward.
It’s obvious there’s no oversight or accountability anywhere at Marcos, and customer satisfaction is right at the bottom of the priority list. I’m sure this review will get a generic “apology” from the “owner,” but, well, several years’ worth of unfortunate actions speak louder. I recommend you go elsewhere.
Had that I haven’t eaten in a while headache-Went in hoping for a slice, no they don’t have slices but do have an absolutely delicious 10”.
He had me get a beverage for a little sugar and then brought it to me next store over, where I was shopping for a birthday gift.
You don’t get service like this very often these days.
Thank you Marcos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Kat Cooke
Food is great delivery service and customer service is terrible. Left my pizza on the ground multiple times and on our porch railing instead of on the box on our front porch- several times while it was raining. Called to speak with manager about this delivery problem and whomever I spoke with was rude and didn’t seem to care because they were “not a delivery driver I don’t know what you want me to do about it” and laughed. I will not be ordering from any Marcos Pizza establishment ever again. This store used to be so friendly and accommodating however now it is filled with rude unfriendly people. If I could give 0 stars I would. I love their pizza but their service is horrible now and I would rather go hungry than order from Marco’s EVER again.
Atmosphere: 1
Food: 5
Service: 1
Daniel Belton-McKinney
Today was cold, rainy, dark, and just overall gross. I ordered via the app and drove right up the street to pick-up my food. To my horror, apparently I ordered to the wrong store. But then Kevin stepped in and the day got a lot brighter. He took my order fast, said they'd prioritize it (it was done in like 10min), walked it out to my car (in the rain), then, on top of it all, gave me a free 2-liter for the trouble. He said to me, "You know it's the little things." I couldn't agree more. This interaction was so impressive in the depth of incredible, thoughtful, and genuine service offered to me that I had to write this review. Also, the pizza tastes great. I am so impressed and will definitely be increasing my frequency of this establishment. What an awesome experience!!!
Atmosphere: 5
Food: 5
Service: 5
Aaron Rockwell
Called in the order for take out. It was easy, the pizza tasted great, and the people working in the store very nice. Not much more you ask for.
We recently placed a bulk order for an early morning delivery for our school event, and everything was perfect! The pizza arrived hot, fresh, and delicious—clearly made with care. Their customer service was exceptional—friendly, responsive, and right on time. On top of that, the pricing was very reasonable for the quality and quantity we received. Highly recommend for anyone looking for a reliable and satisfying group meal, takeout or dine in option!
Amazing pizza, and hands down the best Marco's pizza location, they actually listen and deliver. They've never fallen short on anything I have demanded. I will be coming back to this location from now on, even though I live on the other side of town.
Snore !!
I ordered two extra large pizzas NOT Thin Crust 🍕but I get home to find the thinnest crust. I paid for extra cheese which I did NOT get because the crust was extra thin. You had your gotcha moment it's funny because my spirit told me there was going to be a problem. Maybe they just gave me somebody's order the pizza was also cold and dry. I actually drive farther away from home to this Marcos Falls River location but no more I will go to the one closest to me. Never again.
Good pizza at a decent price. convenient location to our home for quick pick up meal.
I placed an online order for takeout and the whole process was very easy and most importantly our pizza was delicious! I don’t usually come to this location but while I was there I was informed that this location is under new management and I was greeted by the new owner who is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Whoever prepped this pizza should be retrained. Whoever cut this pizza needs their vision checked. You managed to miss the center of the pizza with EVERY SINGLE cut. Then you boxed up this bubble laden pie and sent it out anyways.
Positive note, the girl who checked me out provided good service. I’ll be back since you’ve kept the medium 1-topping deal but please do better.
Atmosphere: 3
Food: 1
Service: 4
Delivery was two hours late. I call after an hour to cancel half of order and ask for refund to my credit card. Full order came and I still expect a partial refund. I placed this order 4 hours in advance
Food: 3
Service: 1
Pizza is pretty good, most everything else about this place is aggressively bad. We’ve probably ordered from here a couple hundred times since 2017, and they have messed our order up at least half of those times. Every employee below the corporate level seems to be apathetic at best, and more often openly hostile toward unhappy customers. I’ve had to get corporate involved twice due to issues including hostility from a store manager and employees being visibly under the influence of drugs while working.
We’ve given Marcos chance after chance because the food IS good, but after they took over an hour to deliver a pizza tonight and the “district manager” responded to a complaint with more of the same sarcasm and contempt (and the order was wrong on top of everything else), I’m done. I’ll go elsewhere moving forward.
It’s obvious there’s no oversight or accountability anywhere at Marcos, and customer satisfaction is right at the bottom of the priority list. I’m sure this review will get a generic “apology” from the “owner,” but, well, several years’ worth of unfortunate actions speak louder. I recommend you go elsewhere.
Atmosphere: 1
Food: 4
Service: 1
Great
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Had that I haven’t eaten in a while headache-Went in hoping for a slice, no they don’t have slices but do have an absolutely delicious 10”.
He had me get a beverage for a little sugar and then brought it to me next store over, where I was shopping for a birthday gift.
You don’t get service like this very often these days.
Thank you Marcos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Food is great delivery service and customer service is terrible. Left my pizza on the ground multiple times and on our porch railing instead of on the box on our front porch- several times while it was raining. Called to speak with manager about this delivery problem and whomever I spoke with was rude and didn’t seem to care because they were “not a delivery driver I don’t know what you want me to do about it” and laughed. I will not be ordering from any Marcos Pizza establishment ever again. This store used to be so friendly and accommodating however now it is filled with rude unfriendly people. If I could give 0 stars I would. I love their pizza but their service is horrible now and I would rather go hungry than order from Marco’s EVER again.
Atmosphere: 1
Food: 5
Service: 1
Today was cold, rainy, dark, and just overall gross. I ordered via the app and drove right up the street to pick-up my food. To my horror, apparently I ordered to the wrong store. But then Kevin stepped in and the day got a lot brighter. He took my order fast, said they'd prioritize it (it was done in like 10min), walked it out to my car (in the rain), then, on top of it all, gave me a free 2-liter for the trouble. He said to me, "You know it's the little things." I couldn't agree more. This interaction was so impressive in the depth of incredible, thoughtful, and genuine service offered to me that I had to write this review. Also, the pizza tastes great. I am so impressed and will definitely be increasing my frequency of this establishment. What an awesome experience!!!
Atmosphere: 5
Food: 5
Service: 5
Called in the order for take out. It was easy, the pizza tasted great, and the people working in the store very nice. Not much more you ask for.
Atmosphere: 5
Food: 5
Service: 5
These guys cancel DoorDash orders. Just
Atmosphere: 2
Food: 4
Service: 1
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