Moe's Southwest Grill

Bad service didn't greet. I had to sit and wait while they was cleaning. I was waiting about 5 minutes to get till I can get an order. They messed up. My order ordered a quesadilla. They didn't grill it. The chicken and everything tasted bad. Very bad service and I asked for a receipt and the person in didn't give me my receipt or grilled my quesadilla I will not go back to ask for refund but they're not picking up the phone

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Quesadilla

constantly a terrible smell in the building the last 4 visits...

Atmosphere: 1

Food: 2

Service: 1

Would you eat at a restaurant where management allows non-service dogs right next to food prep line?

I have emailed many times about complaints and get a message back that it will be addressed with the staff but it’s been the same issues still over and over. This Moe’s is next to where I live. It is horrible. I usually get a bowl. They hardly give any rice. The rice they give you is always really hard and almost feels like you broke a tooth. You cannot order the cilantro lime rice on the mobile app ever! Staff is usually rude when I go in. Food is definitely not as fresh as the other Moe’s I have been to. I will no longer return to this location. There are 2 other Moe’s in opposite directions about 3 miles each way. I will now drive the extra to go to one of them because I have not had any issues with those locations. Management needs to figure out how to fix this location or they need a new manager and employees.

Atmosphere: 1

Food: 1

Service: 1

I usually love Moe's. I think it's just this location. I get the same thing every time. Chicken burrito. The rice was hard. I didnt know what I was chewing and the chicken was dry. Im only leaving a review so I know never to come here again

Atmosphere: 3

Food: 1

Service: 3

Soda machines don't work. One was out of half of everything, including coke. The other screen didn't work. It kepT bringing up wrong thing. Chips were stale. I don't know if the glass doors are ever cleaned. WTH has happened to Moe's???

Atmosphere: 1

Food: 3

Service: 4

The food at Moe’s is always premium. I’m going through a slightly hard time and have spent a bit of time here charging my devices and the management have been extremely accommodating. Everyone that works here rocks. Best Moe’s in my opinion ❣️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Stack, Bowl, Chocolate Chip Cookie, Nachos, Moe's Famous Queso, Home Wrecker Burrito, Moe Meat Moe Cheese Bowl, Burrito, Homewrecker, Moe Meat Moe Cheese Burrito, Quesadilla, Taco Kit

We went on a Sunday when children 12 and under eat from the kids menu for free. There was not a huge line, but there were only 2 workers and the service was extremely slow. The food was okay but the portions seemed skimpy.
This place was recommended to us so I will probably try it again, just to give it a fair test.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Bowl, Burrito

When I came here to eat with my grandma I had a good time.

Atmosphere: 4

Food: 3

Faith always has a bad attitude. I understand everyone can have a bad day… but every time I come in she’s extremely unpleasant. Maybe she would be better suited in the back of house.

4 stars for the food!!!!

Atmosphere: 4

Food: 4

Service: 1

Faith always has a bad attitude. I understand everyone can have a bad day… but every time I come in she’s extremely unpleasant. Maybe she would be better suited in the back of house.

4 stars for the food!!!!

Atmosphere: 4

Food: 4

Service: 1

Just wanted to give a shout out to the two employees working today they were so kind,polite and attentive and as someone who always works in customer service it was just refreshing to see not one but two people thriving in their environment! The guy had like a Superman curly q hair cut (I think a manager) and the girl had the most adorable glasses and I think freckles just amazing and my bowl as delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Came on 5/14 because I got a bad experience on Chipolte so figured I'd give Moe's a try! Totally night and day. Greeted with a hello. Many times asked if they portions were enough, and it made me chuckle a little. At chiptole they roll their eyes when they half scoop portions and you question it. Food was super good, filling, and way more options than Chipolte. Also free chips and like 5 different salsa options. Also price to food ratio is outstanding! Moe's is way better than Chipolte, atleast at this location.

Atmosphere: 5

Food: 5

Service: 5

Very poor customer service,The employees don’t have no personality or even say hello they seems like they not happy been there

Atmosphere: 1

Food: 2

Service: 1

Came here on 2/8/24 at 4:00pm to pick up a mobile order. No employees said anything to me - I guess they’d rather stand behind the counter and fondle each other. My appetite is definitely gone now but not because of the food. Whoever manages this location needs to have a serious discussion with their employees about what’s appropriate in the work place.

Atmosphere: 1

Food: 2

Service: 1