Pizza is nothing to write home about, neither are the fries.Warning to people: When storing the pizza in a fridge in box, always make sure to put a paper tower under the pizza. If you don't, the grease from the pizza will cause it to stick to the box. This is the only pizza chain delivery I have ever had that issue with.
Atmosphere: 3
Food: 2
Service: 3
Alex Masala
Five stars for Pizza Hut! Delicious pizzas and good service as well as always satisfying every visitParking: Good parking had no problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
Wayne Taylor
Not great do better pizza hut used to be a staple now it's starting to fall behind the Marcos, papa John's of the worldParking: Enough parking
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Pepperoni Stuffed Crust
Jay Honeycutt
Took my money, never made the food, never made an attempt to tell me they canceled without
Service: 1
Jordan Walters
Very poor experience at the Hillsborough Street Pizza Hut in Raleigh, NC. Carry out order was placed over the phone and the quoted total was a different amount when arriving to the store. Large 4 topping pizza was quoted at $16.99 but upon arrival, the price on the receipt was $19.64. An additional $2.65 was charged for extra cheese without an explanation. Staff member at the register was very combative when asked about the pricing, even though he did not know what the specials were or even the price of the additional charge for cheese. Apparently orders for Pizza Hut are no longer taken locally and have been outsourced to a call center. Additionally, there appeared to be a staff member behind the register re-occupied with their personal cell phone and were unable to acknowledge help was needed for additional items (plates and napkins) when the other staff member had left the register. This will be last time I conduct business with this Pizza Hut location.
Atmosphere: 1
Food: 1
Service: 1
Latoyia W.
Ordered delivery pizzahut sent a door dash person who left my pizza on the front porch outside in the cold he didn't even knock or ring the door bell called to complain employee was very nonchalant about it.
Food: 1
Service: 1
Mike
Staff are prompt and friendly but the food is always overcooked when I order from this location especially the cheese
Atmosphere: 4
Food: 2
Service: 4
M C
Customer service for this location was terrible. We placed a delivery order and told the delivery would take 50 minutes. After 1.5 hours we called to understand delay and were told that our order was canceled due to the location having no cheese (how does a pizza restaurant have no cheese!). The manager indicated that we should have been called (we were not called) and that they had plenty of cheese to complete our order. We will never order from this location or Pizza Hut again….should have ordered Papa John’s as requested initially!
Service: 1
Laurence Augustson
I grew up on Pizza Hut from a Youth and it wasstill good then too. One Problem i wanted to address one concern is MORE CHEESE on it PLZ.I order a medium pizza on Friday. I have NO Complaints and this is a good location for a Pizza Hut I been coming for decades still will come thorough. Thanks!
Atmosphere: 5
Erica Daniels
Ordered for delivery tonight and the pizza was horrible!!! It was cold and little to no cheese!!! This is the worst pizza I’ve ever had from Pizza Hut, complete waste of
Our Big Box was warm and delicious. It was the perfect rainy evening dinner!
S. M. P.
Went in to pick up some pizzas for a kids party playing D&D for the first time, so pizza's important. Pizza's were perfect, Hot and fresh and the whole staff was cool and helpful. Kids were beyond happy, so you have no idea how much I appreciated all that!Great customer service
Hannah “Baby snake” Lynch
The guy I talked to on the phone was so nice. They got my order right and was so friendly when went and picked it up. I will definitely be going back.
Black Diamond1
The Customer Service Rep that took the order was RUDE! To say the least, if she didn’t want to come to work 05/20/23, she should have called out!!! Customer Service is key when working with the public! Do not huff and Puff like you don’t want to take my order!! I can EASILY and most likely spend my hard earned money with your competitors. Whoever trained this young lady needs to send her back to Training class for how to speak with customers by phone and take their orders! The pizza also came very WET & Soggy! I will not order from the location again EVER! I will stick with Pizza Hut instead!
derp Mancini
Extremely disrespectful manager. I called because my two 2 liters were missing from my order and the manager was rude from the very beginning. I recommend you avoid this place.
Pizza is nothing to write home about, neither are the fries.Warning to people: When storing the pizza in a fridge in box, always make sure to put a paper tower under the pizza. If you don't, the grease from the pizza will cause it to stick to the box. This is the only pizza chain delivery I have ever had that issue with.
Atmosphere: 3
Food: 2
Service: 3
Five stars for Pizza Hut! Delicious pizzas and good service as well as always satisfying every visitParking: Good parking had no problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread
Not great do better pizza hut used to be a staple now it's starting to fall behind the Marcos, papa John's of the worldParking: Enough parking
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Pepperoni Stuffed Crust
Took my money, never made the food, never made an attempt to tell me they canceled without
Service: 1
Very poor experience at the Hillsborough Street Pizza Hut in Raleigh, NC. Carry out order was placed over the phone and the quoted total was a different amount when arriving to the store. Large 4 topping pizza was quoted at $16.99 but upon arrival, the price on the receipt was $19.64. An additional $2.65 was charged for extra cheese without an explanation. Staff member at the register was very combative when asked about the pricing, even though he did not know what the specials were or even the price of the additional charge for cheese. Apparently orders for Pizza Hut are no longer taken locally and have been outsourced to a call center. Additionally, there appeared to be a staff member behind the register re-occupied with their personal cell phone and were unable to acknowledge help was needed for additional items (plates and napkins) when the other staff member had left the register. This will be last time I conduct business with this Pizza Hut location.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery pizzahut sent a door dash person who left my pizza on the front porch outside in the cold he didn't even knock or ring the door bell called to complain employee was very nonchalant about it.
Food: 1
Service: 1
Staff are prompt and friendly but the food is always overcooked when I order from this location especially the cheese
Atmosphere: 4
Food: 2
Service: 4
Customer service for this location was terrible. We placed a delivery order and told the delivery would take 50 minutes. After 1.5 hours we called to understand delay and were told that our order was canceled due to the location having no cheese (how does a pizza restaurant have no cheese!). The manager indicated that we should have been called (we were not called) and that they had plenty of cheese to complete our order. We will never order from this location or Pizza Hut again….should have ordered Papa John’s as requested initially!
Service: 1
I grew up on Pizza Hut from a Youth and it wasstill good then too. One Problem i wanted to address one concern is MORE CHEESE on it PLZ.I order a medium pizza on Friday. I have NO Complaints and this is a good location for a Pizza Hut I been coming for decades still will come thorough. Thanks!
Atmosphere: 5
Ordered for delivery tonight and the pizza was horrible!!! It was cold and little to no cheese!!! This is the worst pizza I’ve ever had from Pizza Hut, complete waste of
Food: 1
Restaurantji Recommends
Our Big Box was warm and delicious. It was the perfect rainy evening dinner!
Went in to pick up some pizzas for a kids party playing D&D for the first time, so pizza's important. Pizza's were perfect, Hot and fresh and the whole staff was cool and helpful. Kids were beyond happy, so you have no idea how much I appreciated all that!Great customer service
The guy I talked to on the phone was so nice. They got my order right and was so friendly when went and picked it up. I will definitely be going back.
The Customer Service Rep that took the order was RUDE! To say the least, if she didn’t want to come to work 05/20/23, she should have called out!!! Customer Service is key when working with the public! Do not huff and Puff like you don’t want to take my order!! I can EASILY and most likely spend my hard earned money with your competitors. Whoever trained this young lady needs to send her back to Training class for how to speak with customers by phone and take their orders! The pizza also came very WET & Soggy! I will not order from the location again EVER! I will stick with Pizza Hut instead!
Extremely disrespectful manager. I called because my two 2 liters were missing from my order and the manager was rude from the very beginning. I recommend you avoid this place.