Pizza Hut

first time having pizza hut in forever and not a great experience. they put the breadsticks and cinnamon sticks in the same box leaving them to leak on the regular bread stick and i paid for 3 pickle ranches and they didn’t give them to us and when we went in to ask they told me they don’t sell it anymore and just gave us normal ranch which we wouldn’t have purchased if we had known also we placed the order well ahead of time and it said our order was ready but when we went in they still made us wait for an additional 5-10 minutes

Atmosphere: 1

Food: 3

Service: 2

This has got to best the worst pizza hut in Raleigh and I don't advise any to come here, the manager hates her job and it shows like why work at a job that u don't like do something about instead of taking it out on customers, to grown for such unprofessionalism, this store needs to be shut down immediately, n ver coming back again

BESTEST Pizza Makers

Atmosphere: 5

Food: 5

Service: 5

Immediately walking in I was greeted with the sweetest smile from Zaniyah and she was just so helpful as I wasn't able to place my order online and still unsure of I wanted..my food was cooked to perfection by Shannah and I will certainly be doing my pizza night nowhere else but the hut on Capital..a duo you'll love if you're looking for good service and good food...

Atmosphere: 5

Food: 5

Service: 5

Made my pizza left it on the counter because they forgot to make the bread sticks who doesn’t like cold pizza , plus the cashier handles money and food never washed her hands disgusting won’t be going back

Food: 1

Service: 1

I made an early morning order for delivery. Why I didn't get it...? Called this location and the gatekeeper say it was for carryout. My confirmation say delivery.

Service: 1

On halloween 10/31/25 it was super busy. Door dash orders wouldn’t stop coming in, the phone wouldn’t stop ringing with more orders, customers kept coming in and the store waiting area is very small. Some people had to wait outside and it was a chilly night. The staff had a VERY difficult time keeping up with the volume of orders and they only had about 3 people in the kitchen and one driver. The person at the front was highly frustrated and stressed and was pretty rude to everyone waiting out of frustration but I do not blame the poor women at all!! She was very apologetic and nice at the end of our interaction so I felt better leaving. I didn’t take it personally because I was already stressed just watching everything going on while I waited so I can only imagine how she must feel on the floor. Working in the food industry is hard work and it’s unfair of whoever is in charge of scheduling to expect such short amount of employees to do the job of 10 or more. Ridiculous if you ask me! I placed my order online at 8:35pm, arrived at the restaurant for pick up like I was told to 15 minutes later at 8:50pm, and it wasn’t ready until 9:50pm. I waited 1 hour and 15 minutes for 2 pizza pies and 1 chocolate chip cookie. I blame Pizza Hut though, not its employees. The head controls the body therefore Pizza Hut being the employer of said employees is the one in control, and needs to take initiative and accountability to fix this so it won’t happen again moving forward. Food still came out great! I commend the employees for that because I thought it was going to turn out terrible given the stress they were experiencing on the floor. Will I be back? No time soon!

Atmosphere: 1

Food: 5

Service: 1

Poor customer service

Service: 1

The food was just terrible won’t even hot seem like they just reheated wings didn’t come with the sauce after I wanted the buffalo blazin but nope just terrible

Atmosphere: 1

Food: 1

Service: 1

Took way longer then the tracker said .. but I ordered pineapple on half got it on the hole pizza

Atmosphere: 1

Food: 4

Service: 4

Pizza was very dry and crunchy like potato chips, toppings were spared a full refund would be nice

Atmosphere: 2

Food: 1

Service: 2

Very bad cosumer service ,I order online and the App said ready and i Was Waiting 25 minutes i ask them and they said Walter Wait but the order took 10minutes more, until i cancel

I ordered pizza yesterday and received my order 2 hours late! Sent my husband to the store and ALL employees were just standing around doing NOTHING, so I’m not sure why it was sooo late!! I’m over it and never got the refund promised because it was late! I won’t be visiting another Pizza Hut!! Smn very disappointed!

On 9/3/25 I redeemed my Pizza Hut rewards points for a medium 2-topping pizza (cupped pepperoni and chicken sausage).

Order timeline:
• Placed: 7:38 PM EST
• Ready: 7:52 PM EST
• Picked up: 8:03 PM EST
• Issues discovered: 8:36 PM EST

When I first looked at the pizza, I noticed the crust was uneven and poorly made — almost like a pie chart with a missing piece. That alone was disappointing, but the bigger issue came once my wife and I started eating.

We found rubber band pieces cooked into the pizza. Some parts were extremely chewy, and we literally had to pull these pieces out of our mouths while eating. This is not just a quality problem — it’s a serious food safety hazard.

I immediately reached out to Pizza Hut’s chat support to report this. Unfortunately, the chat kept disconnecting on their end, not mine, and despite being told someone would follow up, I received no resolution.

This experience left me with multiple issues:
1. Poorly prepared pizza with uneven crust.
2. Contaminated pizza containing rubber band pieces.
3. Lack of customer support — multiple chat disconnections and no resolution.

I am requesting that my points be refunded, along with proper compensation for this unacceptable and unsafe experience. I’ve also attached a photo as proof of what was baked into the pizza.

For a national brand like Pizza Hut, this is beyond unacceptable. This experience has completely shaken my trust in Pizza Hut’s quality control and customer service.

Atmosphere: 1

Food: 1

Service: 1

I have been ordering from this location for years weekly. Today they messed up my order (This is not the first time). I called the store and was put on hold for over 40 minutes before i got disconnected. Called again and spoke to a lady and explained my concerns. She put me on hold for over 30 minutes until i gave up. Very poor customer service. When you mess up a fully paid order, have the courtesy to prioritize making things right. Not to worry.... you have one customer less......