The ingredients to the sandwiches are very solid, but the bread is always so dry. It crumbles and it cuts the roof of your mouth. I love a toasted bun, but they push it to the extreme.
WILLIAM
Everything they lack in customer service is made up to you in the sandwich. Will be coming back!
Nay Progressing
BEWARE – DO NOT EAT HERE
The owner is a scavenger for money
As someone who frequently supports and highlights local businesses, I was genuinely excited to try this restaurant for the first time. It was so exciting that my husband had already begun planning a return visit for a Philly because their subs are huge. Unfortunately, my experience was extremely disappointing and has left me with no intention of ever returning.
I spent $32 on a single sub, only to be served bread that was so stale and hard it was literally inedible. When I brought this to the attention of the staff, the cashier admitted that they had been experiencing ongoing freezer issues and that the bread had likely been affected. I was told I had been served freezer-burned bread, yet no apology was offered from the owner, and I was informed that the restaurant does not issue refunds under any circumstances.
I returned half of the uneaten sandwich, and they kept it, yet still refused to refund half of my money. Disregarding my time I spent to travel here from another city and the fact that someone supported them in the first place. I followed up by calling and speaking with the owner directly, after receiving no call from her as promised. I was hoping for an easy going fair resolution. Unfortunately, the conversation turned even more frustrating. The owner claimed she had attempted to call me earlier this morning, though I had no missed calls. I’m positive she did not call. When I calmly tried to explain my experience, she repeatedly overtalked me, dismissed my concerns, and became unnecessarily combative. Her tone and behavior made it clear that she had no intention of taking accountability for serving old, poor quality food.
What is most disappointing is the blatant disregard for customer satisfaction and basic hospitality. I wasn’t asking for anything unreasonable just a resolution for a clear quality issue, especially as a first-time customer. Instead, I was met with defensiveness and disrespect. It’s alarming and a red flag that a business would rather lose a potential loyal customer than take responsibility for their own admitted mistake.
Let me be clear: no one should be pressured to accept subpar food simply because a business refuses to stand behind what they serve. If you know you’re having issues with your equipment and product quality, you should not be serving it to your customers. You eat it.
This experience was not just about bad food it was about bad service, bad attitude, and an unwillingness to do the right thing. As a food blogger who supports and engages with small businesses daily, I will be sharing this experience publicly. And I will absolutely never spend another dollar here again.
I sincerely hope that $32 serves them well because in the process, they’ve lost far more in long-term trust and reputation. If you expect good quality and also great customer service stay FAR AWAY FROM HERE
Kimberly Mayo
Very delicious food!! The bun was a little different than I was expecting but delicious none the less!!! I got a spicy Italian Diablo I'd probably rate the spice level at about a four or five. It was very delicious. I couldn't eat very much of it though because it was very filling. My husband got the cheesesteak sandwich and it was also very delicious!
Nicole Gerdes
I wanted to order cheesesteak but they were out… bruh.. how is a business out of its most reviewed and popular item. I got the meatball and it was good but I could still taste the disappointment in every bite. Good news is.. I work in the area now so there will be more times for me to try the cheesesteak!
James Lawson
I am at the Canes game tonight. First period intermission and they are already out of Meatball Hoagies and they don't even have Buffalo Chicken anymore. Really pathetic and poor planning for a playoff game. I had to settle for an Italian Hoagie
jeffry malzahn
I was working in the area today and decided to to try PrimoHoagies. I love hoagies, I am a hoagie connoisseur. I am always looking for a new hoagie place to try. My go to is a steak and cheese. So I got a steak and cheese plus sweet peppers. This hoagie gave me chills. The meat, the cheese, the peppers were amazing. But the roll, yall the only explanation I can come up with is that Jesus himself blessed the recipe for that roll, so crusty, yet soft. I almost came back for dinner. I will definitely be back for the best Philly cheese steak in raleigh.
Christina Rodriguez
Best Italian sub. Service was great. I do wish they had indoor tables to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Benjamin Netterville
This is a sad sandwich for 10$. Save money and get more at Jersey Mike's
Jeanne O
My husband looking for a new sub shop, brought the Italian sammie home today. OMG. It was delish! You could actually taste the Mortadella, and the sesame bread was fresh, chewy and tasty. One of the best hoagies we’ve ever had and we are from Chicago. We’ll be back soon.
This is my fourth time coming here! The service is wonderful, the bread is unique, the sandwiches are always AMAZING!! This particular order is traveling to Charlotte because someone over there loves it as much as me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Italian Sub Primo, Italian Hoagie Chips
Carli Howell
Ordered online and everything was to perfection! I will be ordering again! Excellent hoagies!
Atmosphere: 5
Food: 5
Service: 5
gwen poole
it is always so fresh and tasty and the customer service is A+
Deborah Oronzio
This is not a sit-down place, hence the atmosphere rating. I ordered in advance - thankfully. This place opened pretty recently and it's my first visit. Hubs and I are Philly area natives so we were glad to see a hoagie place. Hubs had two Diablos - Italiano and Roast beef. I tried the Pilgrim special. All were on non-seeded bread. The bread passed the test:). Good sandwiches. I would have preferred mine warm. And, had to have the Herrs potato chips, another hometown favorite. We'll be back. Welcome to Raleigh!
The ingredients to the sandwiches are very solid, but the bread is always so dry. It crumbles and it cuts the roof of your mouth. I love a toasted bun, but they push it to the extreme.
Everything they lack in customer service is made up to you in the sandwich. Will be coming back!
BEWARE – DO NOT EAT HERE
The owner is a scavenger for money
As someone who frequently supports and highlights local businesses, I was genuinely excited to try this restaurant for the first time. It was so exciting that my husband had already begun planning a return visit for a Philly because their subs are huge. Unfortunately, my experience was extremely disappointing and has left me with no intention of ever returning.
I spent $32 on a single sub, only to be served bread that was so stale and hard it was literally inedible. When I brought this to the attention of the staff, the cashier admitted that they had been experiencing ongoing freezer issues and that the bread had likely been affected. I was told I had been served freezer-burned bread, yet no apology was offered from the owner, and I was informed that the restaurant does not issue refunds under any circumstances.
I returned half of the uneaten sandwich, and they kept it, yet still refused to refund half of my money. Disregarding my time I spent to travel here from another city and the fact that someone supported them in the first place. I followed up by calling and speaking with the owner directly, after receiving no call from her as promised. I was hoping for an easy going fair resolution. Unfortunately, the conversation turned even more frustrating. The owner claimed she had attempted to call me earlier this morning, though I had no missed calls. I’m positive she did not call. When I calmly tried to explain my experience, she repeatedly overtalked me, dismissed my concerns, and became unnecessarily combative. Her tone and behavior made it clear that she had no intention of taking accountability for serving old, poor quality food.
What is most disappointing is the blatant disregard for customer satisfaction and basic hospitality. I wasn’t asking for anything unreasonable just a resolution for a clear quality issue, especially as a first-time customer. Instead, I was met with defensiveness and disrespect. It’s alarming and a red flag that a business would rather lose a potential loyal customer than take responsibility for their own admitted mistake.
Let me be clear: no one should be pressured to accept subpar food simply because a business refuses to stand behind what they serve. If you know you’re having issues with your equipment and product quality, you should not be serving it to your customers. You eat it.
This experience was not just about bad food it was about bad service, bad attitude, and an unwillingness to do the right thing. As a food blogger who supports and engages with small businesses daily, I will be sharing this experience publicly. And I will absolutely never spend another dollar here again.
I sincerely hope that $32 serves them well because in the process, they’ve lost far more in long-term trust and reputation. If you expect good quality and also great customer service stay FAR AWAY FROM HERE
Very delicious food!! The bun was a little different than I was expecting but delicious none the less!!! I got a spicy Italian Diablo I'd probably rate the spice level at about a four or five. It was very delicious. I couldn't eat very much of it though because it was very filling. My husband got the cheesesteak sandwich and it was also very delicious!
I wanted to order cheesesteak but they were out… bruh.. how is a business out of its most reviewed and popular item. I got the meatball and it was good but I could still taste the disappointment in every bite. Good news is.. I work in the area now so there will be more times for me to try the cheesesteak!
I am at the Canes game tonight. First period intermission and they are already out of Meatball Hoagies and they don't even have Buffalo Chicken anymore. Really pathetic and poor planning for a playoff game. I had to settle for an Italian Hoagie
I was working in the area today and decided to to try PrimoHoagies. I love hoagies, I am a hoagie connoisseur. I am always looking for a new hoagie place to try. My go to is a steak and cheese. So I got a steak and cheese plus sweet peppers. This hoagie gave me chills. The meat, the cheese, the peppers were amazing. But the roll, yall the only explanation I can come up with is that Jesus himself blessed the recipe for that roll, so crusty, yet soft. I almost came back for dinner. I will definitely be back for the best Philly cheese steak in raleigh.
Best Italian sub. Service was great. I do wish they had indoor tables to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
This is a sad sandwich for 10$. Save money and get more at Jersey Mike's
My husband looking for a new sub shop, brought the Italian sammie home today. OMG. It was delish! You could actually taste the Mortadella, and the sesame bread was fresh, chewy and tasty. One of the best hoagies we’ve ever had and we are from Chicago. We’ll be back soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Restaurantji Recommends
Pricy but tasty
Atmosphere: 5
Food: 5
Service: 5
This is my fourth time coming here! The service is wonderful, the bread is unique, the sandwiches are always AMAZING!! This particular order is traveling to Charlotte because someone over there loves it as much as me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Italian Sub Primo, Italian Hoagie Chips
Ordered online and everything was to perfection! I will be ordering again! Excellent hoagies!
Atmosphere: 5
Food: 5
Service: 5
it is always so fresh and tasty and the customer service is A+
This is not a sit-down place, hence the atmosphere rating. I ordered in advance - thankfully. This place opened pretty recently and it's my first visit. Hubs and I are Philly area natives so we were glad to see a hoagie place. Hubs had two Diablos - Italiano and Roast beef. I tried the Pilgrim special. All were on non-seeded bread. The bread passed the test:). Good sandwiches. I would have preferred mine warm. And, had to have the Herrs potato chips, another hometown favorite. We'll be back. Welcome to Raleigh!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Italian
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