We stopped at Primo Hoagie after walking around downtown. The gentleman that served us was very friendly. We spoke with him a few minutes after my order was done. I thought my sandwich was really good, very flavorful. I would definitely go back again
Atmosphere: 4
Food: 5
Service: 5
Robert Barrier
Sandwich was OK but not quite worth the price. Second time trying to order online was obnoxious. Website would not apply store-wide deal. Will not let you change size in the cart. Will not autofill card details from password manager. Spent 15 minutes then gave up. Mad I created an account and they have my email now.
Atmosphere: 3
Food: 3
Service: 2
soroush feizi
There is only one person working and she is super slow if your time is valuable don’t even bother to come to this place
Greg Brooke
Yep, hard bread
Bijita Bijo
I'm a DoorDash driver. I waited a long time for my order. The workers are very slow.👎👎👎
Service: 1
Robert Brewer
Took forever to get my food, and I was the only one in there. Got the bag, and I had to make sure that the sandwich was in there due to such a small portion of meat on the sub. The bread is hard as a rock. Then, to top it off, I had to wait and listen to the staff cussing back and forth. Luckily, there were no kids around.
Atmosphere: 2
Food: 3
Service: 2
Marylou Eccles
8/18/25 Sandwiches look small but they are very heavy and full of fresh ingredients.I was looking forward to the sesame bread but I got the wrong bread and it was hard and tasted stale. I am glad there was a promotion because their prices are much higher than the competition.The sandwiches tasted good but are not anything special as the prices are trying to reflect .
Food: 3
Service: 3
Thomas Deters
Always enjoy Primo Hoagies. Discovered them several years ago when having to travel from St Louis to Philly and New Jersey. Now that Raleigh NC has a location I can get my corned beef Schwarztie fix whenever I visit here. Awesome sandwich and still great just as I remember it. Need a location near St. Louis.
Atmosphere: 5
Food: 5
Service: 5
Jay Foster
I just wasted $30 on this place and it’s below mid smh I ordered a small chicken Caesar sandwich microwave piece of chicken what looks to be on a hot dog roll no romaine lettuce barely any Caesar dressing. I also ordered a crack pepper turkey with American cheese, lettuce & mayo w/ oil and vinegar more bread than meat bread was hard very disappointed not worth what they charge also Mac salad yukkk I’m one and done with this place
Primo’s was a hit at our corporate lunch function… everyone raved at how delicious the food was and how thoughtfully everything was prepared and presented. The delivery was on time and the setup was a breeze. If you have not tried it, you are missing out. This will become a regular option at our company! Big thanks to the Primos Downtown Raleigh Team!
Atmosphere: 5
Food: 5
Service: 5
Bonnie Mackenzie
We ordered box lunches for our work event and everyone was very pleased with it. Delicious Hoagies and they were very easy to work with.
Atmosphere: 5
Food: 5
Service: 5
Realest Brown
Won’t be eating here. Bad customer service.
Hey this ain’t my experience. I saw that video. I won’t eat anywhere where an owner steals from ppl and treats her customers like that.
Atmosphere: 1
Food: 1
Service: 1
Monie Sol
Good customer service will either make or break your business and from what I just saw, I don’t see these Raleigh locations lasting long. Sometimes you have to find out the hard way. Unfortunately this time you chose to pull this on a very well known food influencer that travels to nj, nyc, and nc advertising restaurants and hotels. As much as I see this woman buying food I know it’s not about the money. It’s the principle . She has over 80,000 followers and films great videos of not only the food but the establishment. She cares about community. Perfect marketing opportunity for y’all . Sometimes you have to admit when you wrong and offer an apology even before a refund to make those that support you think you care about more than just their money. Just because you’re the owner ally don’t mean treat people any kind of way. You never know who you’re talking to. The customer service from the location and the corporate in nj sucks. I will not be eating here and will tell everybody that I know not to, because I know how a situation would turn out if this had happened to me. Simple solution that yall complicated
Atmosphere: 1
Food: 1
Service: 1
Nay Progressing
BEWARE – DO NOT EAT HERE
Edit to Post: I did leave a review on the website. …..
The owner is a scavenger for money
As someone who frequently supports and highlights local businesses, I was genuinely excited to try this restaurant for the first time. It was so exciting that my husband had already begun planning a return visit for a Philly because their subs are huge. Unfortunately, my experience was extremely disappointing and has left me with no intention of ever returning.
I spent $32 on a single sub, only to be served bread that was so stale and hard it was literally inedible. When I brought this to the attention of the staff, the cashier admitted that they had been experiencing ongoing freezer issues and that the bread had likely been affected. I was told I had been served freezer-burned bread, yet no apology was offered from the owner, and I was informed that the restaurant does not issue refunds under any circumstances.
I returned half of the uneaten sandwich, and they kept it, yet still refused to refund half of my money. Disregarding my time I spent to travel here from another city and the fact that someone supported them in the first place. I followed up by calling and speaking with the owner directly, after receiving no call from her as promised. I was hoping for an easy going fair resolution. Unfortunately, the conversation turned even more frustrating. The owner claimed she had attempted to call me earlier this morning, though I had no missed calls. I’m positive she did not call. When I calmly tried to explain my experience, she repeatedly overtalked me, dismissed my concerns, and became unnecessarily combative. Her tone and behavior made it clear that she had no intention of taking accountability for serving old, poor quality food.
What is most disappointing is the blatant disregard for customer satisfaction and basic hospitality. I wasn’t asking for anything unreasonable just a resolution for a clear quality issue, especially as a first-time customer. Instead, I was met with defensiveness and disrespect. It’s alarming and a red flag that a business would rather lose a potential loyal customer than take responsibility for their own admitted mistake.
Let me be clear: no one should be pressured to accept subpar food simply because a business refuses to stand behind what they serve. If you know you’re having issues with your equipment and product quality, you should not be serving it to your customers. You eat it.
This experience was not just about bad food it was about bad service, bad attitude, and an unwillingness to do the right thing. As a food blogger who supports and engages with small businesses daily, I will be sharing this experience publicly. And I will absolutely never spend another dollar here again.
I sincerely hope that $32 serves them well because in the process, they’ve lost far more in long-term trust and reputation. If you expect good quality and also great customer service stay FAR AWAY FROM HERE.
We stopped at Primo Hoagie after walking around downtown. The gentleman that served us was very friendly. We spoke with him a few minutes after my order was done. I thought my sandwich was really good, very flavorful. I would definitely go back again
Atmosphere: 4
Food: 5
Service: 5
Sandwich was OK but not quite worth the price. Second time trying to order online was obnoxious. Website would not apply store-wide deal. Will not let you change size in the cart. Will not autofill card details from password manager. Spent 15 minutes then gave up. Mad I created an account and they have my email now.
Atmosphere: 3
Food: 3
Service: 2
There is only one person working and she is super slow if your time is valuable don’t even bother to come to this place
Yep, hard bread
I'm a DoorDash driver. I waited a long time for my order. The workers are very slow.👎👎👎
Service: 1
Took forever to get my food, and I was the only one in there. Got the bag, and I had to make sure that the sandwich was in there due to such a small portion of meat on the sub. The bread is hard as a rock. Then, to top it off, I had to wait and listen to the staff cussing back and forth. Luckily, there were no kids around.
Atmosphere: 2
Food: 3
Service: 2
8/18/25
Sandwiches look small but they are very heavy and full of fresh ingredients.I was looking forward to the sesame bread but I got the wrong bread and it was hard and tasted stale. I am glad there was a promotion because their prices are much higher than the competition.The sandwiches tasted good but are not anything special as the prices are trying to reflect .
Food: 3
Service: 3
Always enjoy Primo Hoagies. Discovered them several years ago when having to travel from St Louis to Philly and New Jersey. Now that Raleigh NC has a location I can get my corned beef Schwarztie fix whenever I visit here. Awesome sandwich and still great just as I remember it. Need a location near St. Louis.
Atmosphere: 5
Food: 5
Service: 5
I just wasted $30 on this place and it’s below mid smh I ordered a small chicken Caesar sandwich microwave piece of chicken what looks to be on a hot dog roll no romaine lettuce barely any Caesar dressing. I also ordered a crack pepper turkey with American cheese, lettuce & mayo w/ oil and vinegar more bread than meat bread was hard very disappointed not worth what they charge also Mac salad yukkk I’m one and done with this place
Atmosphere: 4
Food: 2
Service: 4
Definitely the best sandwiches downtown
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Primo’s was a hit at our corporate lunch function… everyone raved at how delicious the food was and how thoughtfully everything was prepared and presented. The delivery was on time and the setup was a breeze.
If you have not tried it, you are missing out. This will become a regular option at our company!
Big thanks to the Primos Downtown Raleigh Team!
Atmosphere: 5
Food: 5
Service: 5
We ordered box lunches for our work event and everyone was very pleased with it. Delicious Hoagies and they were very easy to work with.
Atmosphere: 5
Food: 5
Service: 5
Won’t be eating here. Bad customer service.
Hey this ain’t my experience. I saw that video. I won’t eat anywhere where an owner steals from ppl and treats her customers like that.
Atmosphere: 1
Food: 1
Service: 1
Good customer service will either make or break your business and from what I just saw, I don’t see these Raleigh locations lasting long. Sometimes you have to find out the hard way. Unfortunately this time you chose to pull this on a very well known food influencer that travels to nj, nyc, and nc advertising restaurants and hotels. As much as I see this woman buying food I know it’s not about the money. It’s the principle . She has over 80,000 followers and films great videos of not only the food but the establishment. She cares about community. Perfect marketing opportunity for y’all . Sometimes you have to admit when you wrong and offer an apology even before a refund to make those that support you think you care about more than just their money. Just because you’re the owner ally don’t mean treat people any kind of way. You never know who you’re talking to. The customer service from the location and the corporate in nj sucks. I will not be eating here and will tell everybody that I know not to, because I know how a situation would turn out if this had happened to me. Simple solution that yall complicated
Atmosphere: 1
Food: 1
Service: 1
BEWARE – DO NOT EAT HERE
Edit to Post: I did leave a review on the website. …..
The owner is a scavenger for money
As someone who frequently supports and highlights local businesses, I was genuinely excited to try this restaurant for the first time. It was so exciting that my husband had already begun planning a return visit for a Philly because their subs are huge. Unfortunately, my experience was extremely disappointing and has left me with no intention of ever returning.
I spent $32 on a single sub, only to be served bread that was so stale and hard it was literally inedible. When I brought this to the attention of the staff, the cashier admitted that they had been experiencing ongoing freezer issues and that the bread had likely been affected. I was told I had been served freezer-burned bread, yet no apology was offered from the owner, and I was informed that the restaurant does not issue refunds under any circumstances.
I returned half of the uneaten sandwich, and they kept it, yet still refused to refund half of my money. Disregarding my time I spent to travel here from another city and the fact that someone supported them in the first place. I followed up by calling and speaking with the owner directly, after receiving no call from her as promised. I was hoping for an easy going fair resolution. Unfortunately, the conversation turned even more frustrating. The owner claimed she had attempted to call me earlier this morning, though I had no missed calls. I’m positive she did not call. When I calmly tried to explain my experience, she repeatedly overtalked me, dismissed my concerns, and became unnecessarily combative. Her tone and behavior made it clear that she had no intention of taking accountability for serving old, poor quality food.
What is most disappointing is the blatant disregard for customer satisfaction and basic hospitality. I wasn’t asking for anything unreasonable just a resolution for a clear quality issue, especially as a first-time customer. Instead, I was met with defensiveness and disrespect. It’s alarming and a red flag that a business would rather lose a potential loyal customer than take responsibility for their own admitted mistake.
Let me be clear: no one should be pressured to accept subpar food simply because a business refuses to stand behind what they serve. If you know you’re having issues with your equipment and product quality, you should not be serving it to your customers. You eat it.
This experience was not just about bad food it was about bad service, bad attitude, and an unwillingness to do the right thing. As a food blogger who supports and engages with small businesses daily, I will be sharing this experience publicly. And I will absolutely never spend another dollar here again.
I sincerely hope that $32 serves them well because in the process, they’ve lost far more in long-term trust and reputation. If you expect good quality and also great customer service stay FAR AWAY FROM HERE.
Atmosphere: 1
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