Repeated the 2 item order 5 times. They still got it wrong.
Atmosphere: 1
Food: 1
Service: 1
G. Celestine J.
Found a HUGE slice of plastic in my Sonic Pretzel Double Bacon Smasher. My Dirty Dr.Pepper was weirdly thick too like it was the end of the soda bag. Not pleased and very disappointed as I had a better experience this past summer at the same location.
Atmosphere: 1
Food: 1
Service: 1
Marie Stowers
My husband and I eat ordered a milk shake. I can honestly say it was the worst shake I have ever had. It was chocolate syrup and whip cream, no ice cream! My husband had caramel shake and it was awful also. I guess we should have gone back and complained but we on the road before we realized how awful they were. The only positive was the cashier who smiled and was courteous. Sonic... we won't be back.
Atmosphere: 1
Food: 1
Service: 3
Jeff Hutchins
Visited after midnight on 11/6. Seemed like there was only one guy working. He was phenomenal getting everything out. Management should schedule more people on
zezey tv
Worst customer service
Service: 1
Nayeli Correa - Salamanca
I ordered from DoorDash. I ordered a smash burger that had no tomatoes, nor did it have an option to remove tomatoes, so I assumed it was safe for my boyfriend to eat because he's allergic to tomatoes. So when he got his order, why the hell were there tomatoes? Why did you guys put tomatoes in a burger that had no tomatoes in the description? And there was no option to remove tomatoes, so why would you add tomatoes? This is very unprofessional. You guys need to teach your employees better or remind them what an order that does not have that.
Food: 1
Service: 1
Jackson Hernandez-Reyes
I had a order of a triple smasher burger and they didn’t have no tomato’s on the online service and I just got it and they put tomato because I’m allergic to it and I can’t report it at all, which got my girlfriend disappointed about it
Atmosphere: 1
Food: 1
Service: 4
Dana Braswell
The service was bad, the food was incorrect, and they were out of a lot of things… forks and lids for starters and then they charged me $.50 for an extra pack of honey mustard when they didn’t even give us the sauce that came with the meal.
Atmosphere: 1
Food: 3
Service: 1
C. C. Windham
Drive-thru is always sloooow!
Food: 3
Service: 1
Dotted Creme
Had the most amazing carhop. A young lady helped me to get my order fixed after it arrived with issues. I asked for no cheese, and the ticket even said no cheese, but unfortunately it came with cheese. I am very allergic to cheese, and even though they were very busy I felt awful bothering the young lady. She assured me it was no issue and went back inside. Around 15 minutes later she brings me the correct burger and apologizes for the delay. Truthfully I was a bit snappy with her, but it was hard to stay upset with how understanding she was. She was very polite, and even took the time to socialize with us. It's not often that fast food workers take the time to chat with customers, and it really made me feel like I was sitting down somewhere and not just in my car. Thank you Kristen!!
“This isn’t going to mess up my stomach, is it?” I haphazardly asked the waitress who wished me a Happy Halloween on October 1st. She looked at me with a straight face and simply stated: “Yes, this is fast food. It goes in fast and comes out fast.” Boy, was she right. 45 minutes later and I was struggling on the commode.
Atmosphere: 1
Food: 1
Service: 5
Paul Johnson
No fork rude customer service and no drink lids. We won’t come here ever again.
Atmosphere: 1
Food: 3
Service: 1
Derek Nunn
Quality has gone to pots. Not very good and food comes out cool to warm at best. Would not recommend 😕.
Atmosphere: 2
Food: 2
Service: 3
Don Perez
Food was nasty took forever when no one was here asked for my order twice and then after my meal 15$+ I ask for a water cup and was told to pay 53 cent and he tried to acted like I was homeless and didn't know I'm out here eating the food from here smh garbage service
Atmosphere: 1
Food: 1
Service: 1
Devin Richardson
Laziest workers I've ever seen. I had a mobile order for 1 shake and sat at the mobile pickup stall for 20 minutes just to finally get tired and walk up to the window to ask jjst for them to hand me my shake that was MELTED and no one ever brought out to me
Repeated the 2 item order 5 times. They still got it wrong.
Atmosphere: 1
Food: 1
Service: 1
Found a HUGE slice of plastic in my Sonic Pretzel Double Bacon Smasher. My Dirty Dr.Pepper was weirdly thick too like it was the end of the soda bag. Not pleased and very disappointed as I had a better experience this past summer at the same location.
Atmosphere: 1
Food: 1
Service: 1
My husband and I eat ordered a milk shake. I can honestly say it was the worst shake I have ever had. It was chocolate syrup and whip cream, no ice cream! My husband had caramel shake and it was awful also. I guess we should have gone back and complained but we on the road before we realized how awful they were. The only positive was the cashier who smiled and was courteous. Sonic... we won't be back.
Atmosphere: 1
Food: 1
Service: 3
Visited after midnight on 11/6. Seemed like there was only one guy working. He was phenomenal getting everything out. Management should schedule more people on
Worst customer service
Service: 1
I ordered from DoorDash. I ordered a smash burger that had no tomatoes, nor did it have an option to remove tomatoes, so I assumed it was safe for my boyfriend to eat because he's allergic to tomatoes. So when he got his order, why the hell were there tomatoes? Why did you guys put tomatoes in a burger that had no tomatoes in the description? And there was no option to remove tomatoes, so why would you add tomatoes? This is very unprofessional. You guys need to teach your employees better or remind them what an order that does not have that.
Food: 1
Service: 1
I had a order of a triple smasher burger and they didn’t have no tomato’s on the online service and I just got it and they put tomato because I’m allergic to it and I can’t report it at all, which got my girlfriend disappointed about it
Atmosphere: 1
Food: 1
Service: 4
The service was bad, the food was incorrect, and they were out of a lot of things… forks and lids for starters and then they charged me $.50 for an extra pack of honey mustard when they didn’t even give us the sauce that came with the meal.
Atmosphere: 1
Food: 3
Service: 1
Drive-thru is always sloooow!
Food: 3
Service: 1
Had the most amazing carhop. A young lady helped me to get my order fixed after it arrived with issues. I asked for no cheese, and the ticket even said no cheese, but unfortunately it came with cheese. I am very allergic to cheese, and even though they were very busy I felt awful bothering the young lady. She assured me it was no issue and went back inside. Around 15 minutes later she brings me the correct burger and apologizes for the delay. Truthfully I was a bit snappy with her, but it was hard to stay upset with how understanding she was. She was very polite, and even took the time to socialize with us. It's not often that fast food workers take the time to chat with customers, and it really made me feel like I was sitting down somewhere and not just in my car. Thank you Kristen!!
Food: 6/10
Customer service: 10/10
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
“This isn’t going to mess up my stomach, is it?” I haphazardly asked the waitress who wished me a Happy Halloween on October 1st. She looked at me with a straight face and simply stated: “Yes, this is fast food. It goes in fast and comes out fast.” Boy, was she right. 45 minutes later and I was struggling on the commode.
Atmosphere: 1
Food: 1
Service: 5
No fork rude customer service and no drink lids. We won’t come here ever again.
Atmosphere: 1
Food: 3
Service: 1
Quality has gone to pots. Not very good and food comes out cool to warm at best. Would not recommend 😕.
Atmosphere: 2
Food: 2
Service: 3
Food was nasty took forever when no one was here asked for my order twice and then after my meal 15$+ I ask for a water cup and was told to pay 53 cent and he tried to acted like I was homeless and didn't know I'm out here eating the food from here smh garbage service
Atmosphere: 1
Food: 1
Service: 1
Laziest workers I've ever seen. I had a mobile order for 1 shake and sat at the mobile pickup stall for 20 minutes just to finally get tired and walk up to the window to ask jjst for them to hand me my shake that was MELTED and no one ever brought out to me
Atmosphere: 1
Food: 3
Service: 1
Loading...