I’ve never had a bad experience at Starbucks—until today.
After waiting in the drive-through line, I ordered two Frappuccinos at the speaker. When I finally reached the window, I was told I could only pay for and receive one drink, and would have to drive back through the line to get the other.
I’ve never heard of anything so inefficient—especially since I had already waited, ordered, and was simply expecting my drinks like every other customer. This mistake was entirely on the staff (cashier/barista/manager), yet the solution offered was for me to waste even more of my time.
Time is too valuable for that. Thankfully, Starbucks is on almost every corner—so I’ll be going to the location just a mile north next time. They’re far more efficient, even when there’s a line.
Atmosphere: 1
Food: 1
Service: 1
Gq Noa
First time physically walking inside of this particular location. It's not the most spacious but its clean and very organized. With that being said, I'm very disappointed with the amount of noise I had to experience while being here. One of the staff members continued to sweep and mop in the area so this was by far the loudest Starbucks experience of any location Iv'e visited. I don't say this to seem upset, I say this hoping that in the future staff can know to not continue to sweep and mop in areas where customers are working, but instead wait or give a warning before doing so.
Atmosphere: 2
Leah
I use this Starbucks drive through way too often because they are on my way to work. My drink is made right 100% of them time. They’re fast and staff is super kind especially Josh!
Davida Stokes
I am very disappointed in my service today. I am 7 months pregnant and I went inside for a cup of ice. A heavy set white male with a beard informed me I had to buy something before I was able to get water. I said can you just charge me for the ice. He said no. I will not be coming back to this location. I just moved to this area. Dunkin Donuts will only get my business from here on out. I feel like I was being discriminated against. But it really doesn’t matter. I don’t have to spend .50 to a dollar anywhere I’m not respected.
Atmosphere: 1
Food: 1
Service: 1
Jon Seelbinder
The Gentleman that was working here today went out of his way to be super kind to my daughter and I.
My daughter is four and thinks cake pops are the greatest thing on earth. And I had my normal delicious coffee.
Top notch kindness and hospitality at this store. Many thanks!
Atmosphere: 5
Food: 5
Service: 5
Johnny 4.40 dj Lindo
the people who serve you are very friendly
Atmosphere: 5
Food: 5
Service: 5
AHMED Benlafquih
3 or more staff members behind the counter. Slow service. Can hardly get any of the orders. Was there before the door was locked before the closing time. Tables and chairs are dirty and yuck. Need to change the whole staff including the managers.
Christopher Cooper
I love the customer service everybody is nice and very detailed and excellent but sam is the best he makes great recommendation on drinks to try and food
Staff locked the doors at 7 PM when the store hours are until 8 PM. Order ahead was not available and staff kept ignoring us outside. I have called starbucks and reported the issue.
Atmosphere: 1
Service: 1
Russ
The food was not as good as it had been. Ordered a grilled chicken sandwich, the chicken was dry and the bun looked like it was burnt. The service had a bit of attitude or not caring. I went through the drive thru and I don't expect a big smile when I come to the window. But the attitude and the side eyed was not great.
Atmosphere: 3
Food: 3
Service: 2
Samantha Smith
Coffee was great. It's a formula. Hard to mess up. The HISPANIC OPERA TYPE MUSIC HAS TO GO. I don't know who thought some woman screaming (on key, at least) was conducive to a nice work environment.
Atmosphere: 1
Food: 5
Service: 5
Gerard Salluom
This Starbucks is located in the Hilton Hotel lobby, and the two female staff members were busy, friendly, and gave great service even though the cc machine was down. The next day, one staff member did not show up, but the one who did did a fantastic job under the circumstances.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Starbucks Via Instant Pike Place Roast
C L
My favorite are the new egg pesto sandwich with mozzarella cheese and the non-dairy oat milk salted cookie crumble matcha drink! I could eat and drink this combination every day. The atmosphere and service is great! My favorite Starbucks place in Raleigh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
I’ve never had a bad experience at Starbucks—until today.
After waiting in the drive-through line, I ordered two Frappuccinos at the speaker. When I finally reached the window, I was told I could only pay for and receive one drink, and would have to drive back through the line to get the other.
I’ve never heard of anything so inefficient—especially since I had already waited, ordered, and was simply expecting my drinks like every other customer. This mistake was entirely on the staff (cashier/barista/manager), yet the solution offered was for me to waste even more of my time.
Time is too valuable for that. Thankfully, Starbucks is on almost every corner—so I’ll be going to the location just a mile north next time. They’re far more efficient, even when there’s a line.
Atmosphere: 1
Food: 1
Service: 1
First time physically walking inside of this particular location. It's not the most spacious but its clean and very organized. With that being said, I'm very disappointed with the amount of noise I had to experience while being here. One of the staff members continued to sweep and mop in the area so this was by far the loudest Starbucks experience of any location Iv'e visited. I don't say this to seem upset, I say this hoping that in the future staff can know to not continue to sweep and mop in areas where customers are working, but instead wait or give a warning before doing so.
Atmosphere: 2
I use this Starbucks drive through way too often because they are on my way to work. My drink is made right 100% of them time. They’re fast and staff is super kind especially Josh!
I am very disappointed in my service today. I am 7 months pregnant and I went inside for a cup of ice. A heavy set white male with a beard informed me I had to buy something before I was able to get water. I said can you just charge me for the ice. He said no. I will not be coming back to this location. I just moved to this area. Dunkin Donuts will only get my business from here on out. I feel like I was being discriminated against. But it really doesn’t matter. I don’t have to spend .50 to a dollar anywhere I’m not respected.
Atmosphere: 1
Food: 1
Service: 1
The Gentleman that was working here today went out of his way to be super kind to my daughter and I.
My daughter is four and thinks cake pops are the greatest thing on earth. And I had my normal delicious coffee.
Top notch kindness and hospitality at this store. Many thanks!
Atmosphere: 5
Food: 5
Service: 5
the people who serve you are very friendly
Atmosphere: 5
Food: 5
Service: 5
3 or more staff members behind the counter. Slow service. Can hardly get any of the orders. Was there before the door was locked before the closing time. Tables and chairs are dirty and yuck. Need to change the whole staff including the managers.
I love the customer service everybody is nice and very detailed and excellent but sam is the best he makes great recommendation on drinks to try and food
Atmosphere: 5
Food: 5
Service: 5
Great service
Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff locked the doors at 7 PM when the store hours are until 8 PM. Order ahead was not available and staff kept ignoring us outside. I have called starbucks and reported the issue.
Atmosphere: 1
Service: 1
The food was not as good as it had been. Ordered a grilled chicken sandwich, the chicken was dry and the bun looked like it was burnt. The service had a bit of attitude or not caring. I went through the drive thru and I don't expect a big smile when I come to the window. But the attitude and the side eyed was not great.
Atmosphere: 3
Food: 3
Service: 2
Coffee was great. It's a formula. Hard to mess up. The HISPANIC OPERA TYPE MUSIC HAS TO GO. I don't know who thought some woman screaming (on key, at least) was conducive to a nice work environment.
Atmosphere: 1
Food: 5
Service: 5
This Starbucks is located in the Hilton Hotel lobby, and the two female staff members were busy, friendly, and gave great service even though the cc machine was down.
The next day, one staff member did not show up, but the one who did did a fantastic job under the circumstances.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Starbucks Via Instant Pike Place Roast
My favorite are the new egg pesto sandwich with mozzarella cheese and the non-dairy oat milk salted cookie crumble matcha drink! I could eat and drink this combination every day. The atmosphere and service is great! My favorite Starbucks place in Raleigh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
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