Starbucks

I ordered a grande hot chocolate, super simple drink, and basically got hot water with a drop of chocolate. I opened the lid to see how light/dark the mix was and found that my cup was barely over half full. So not only did they cheap out on the drink, they also cheaped out on the amount. I noticed some of the venti to-go orders looked like they were also missing the full amount. You absolutely do not get what you pay for at this location.

I used to come here 3-4 mornings a week for coffee and breakfast and to see local friends but the renovation they did to the space makes it feel more like a MacDonalds than a coffee house - no more chalkboards - they were replaced by digital screens, and therefore no more weekly riddles, no more seating other than three tables - they obviously don’t want the community hanging out there. It’s bright and garish instead of cozy. When i’ve picked up my cappuccinos recently they are flat and the cup feels half empty. They took a cherished community hangout and ruined it.

Atmosphere: 1

Food: 1

Service: 3

I used to enjoy coming to the Starbucks and get a drink and work, but they remodeled the place and got rid of half of the seating and half of the area where people can stand away for the drinks so the place is very cramped now and nowhere to sit because there’s only three tables.

I also made the counter into an L shape so the Line of people ordering goes past the area where people are picking up the drinks. So it’s a big mess where you’re trying to pick up your drinks and waited through people to get to your drink.

Whoever did this redesign of the room really blew it. I will not be back to this location after today.

Atmosphere: 1

Food: 1

Service: 3

Check the pictures for the newly renovated Starbucks. I’m sure Starbucks corporate spent a lot to get the place up fitted. However I’m amazed that there is so little seating in the cafe area and that store management uses the floor as a storage site. There were people sitting amidst the boxes! On a chilly morning is this how Starbucks wants to present itself? Does Starbucks corporate not want people to come and sit inside or is this a local management thing?

One more thing … when I came into the store today, there was no one inside, three associates were behind the counter, one was making a drink and two were talking, and it took a person 5 minutes to come to the register to take my order.

Really odd for Starbucks in general and even this location specifically, which I’ve visited many time before. Guess things have changed … why invest so much in the location and allow for things that could push people away.

Atmosphere: 1

Food: 4

Service: 2

Best Starbucks by far! The baristas here are the best yet! Carrie, Brooke, Lee and Bunnie made me feel extra special when I came in the other day! I'm there all the time so when I came in they all welcomed me by name and with a warm smile. I love the new modern look of the store. I love that they kept the fireplace and I love the chairs next to it. I'm a bit disappointed that the cafe is smaller now but it seems the baristas have more room to work. The bathrooms also got a much needed facelift. It also seems after the renovation that the service is speedier and my drinks are tastier. This is the best Starbucks in our area! Thank you everyone for making me feel extra special.

Atmosphere: 5

Food: 5

Service: 5

After two months remodeling your store is definitely frustration. Just 2 tables, 2 seats, and a small working desk inside the store. That's it.. all you have. This is not suit of concept and spirit of Starbucks. You are as if saying to costumers " we don't like you here , just take your order and leave " Not respectful enough....

Stir sticks are not wrap paper, so everybody touching them with bare hands.. that is not good, especially , covid is still around us.

Atmosphere: 1

Service: 1

I second what the reviewer below said. They need to turn their mobile orders off - so frustrating!

Closed but left their mobile orders on. Just terrible when you arrive from out of town with a big order and hah hah. Now I get to waste even more time trying to get a refund.

This location along with other starbucks locations are a hit or miss, depending on who is making your drinks. 75 percent of the time the coffee tastes great. But today I went in to order my usual frappe, and it just tasted like milk with no flavor. I was tempted to return it and ask them to make me another one but decided not to. For 6 dollar coffee, I expect great tasting drinks all the time, not just every other time.

Atmosphere: 5

Food: 2

Service: 5

People always super friendly. My daughter loves the vanilla Frappuccino. I love the gouda sandwich.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème

Good place to have coffee and chat with colleagues

Atmosphere: 5

Food: 5

Service: 5

I'm from out of town and I decided to walk in this store earlier today, I didn't know what I wanted but the worker Madi suggested that new summer berry lemonade drink but with Lavender syrup and it was so good! Madi was so friendly and I really enjoyed talking to her during my visit, we talked about my city and why I came to visit, she even has a friend or two there and so on, they're just so kind! They made me feel pretty welcomed from the second I walked in that store too when she greeted me. It was a kindness that you don't see so often anymore at many locations!

Atmosphere: 5

Food: 5

Service: 5

Good Starbucks with a friendly atmosphere. The only issue might be parking when this shopping center is crowded. Much easier if you're leaving going towards Glenwood.

Atmosphere: 2

Food: 5

Service: 5

Slow to take order/pastry not fully warmed

Atmosphere: 3

Food: 2

Service: 2

I stopped here for one drink and a food items. Right after I ordered a group of like 20 people come in. Tell me why everyone else in the entire freaking build is served a drink but me! Waited like 15 min on one dxxx drink while everyone is given theirs. Mentioned 2-3x and still a wait. Just annoying and poor Customer Service. And the girl working the side counter talking about a jam. GIRL PLEASE! A JAM and everyone else getting their stuff! Make it make sense. Do not stop here unless you like to wait forever like in NC traffic.

Atmosphere: 2

Food: 1

Service: 1