Customer service was absolutely horrible this evening! Spoke with manger Amy and it was not any better!
Atmosphere: 1
Food: 1
Service: 1
Leonette Carter
I really only go here for the cheesecakes. I've been once or twice for dinner but my true love are the different kinds of cheesecakes.
Atmosphere: 5
Food: 5
Service: 5
Robert James
Always love this place.Great atmosphere.Great food. Just a personal disappointment, we went there for our 19th wedding anniversary and everything was great except my wife's favorite meal was on the menu, chicken marsala. How do you not have that has a regular on the menu? Like I said, just a personal rant, but everything was great. We enjoyed ourselves.
Atmosphere: 5
Food: 5
Service: 5
FABC z0mbie
Paid 74$ for a Linda's chocolate fudge cake for my bday and most of it was fudge and frosting. I offered them the cake back and was told they dont do refunds. Will never be back. Legit have to call my bank to get money back when they could've helped if they wanted too
Food: 1
Service: 1
Christopher Smith
Massively overrated. I went with my family on a Thursday afternoon. It took 40 minutes to get our food. The restaurant was not even close to 30 percent capacity. Other guests ordered and ate before we got our food. The food cost twice as much as the same product at Chill's.Our order was mixed up. The salad was pitiful. Presentation was low effort. Silverware looked horrible with stains and water spots. The restaurant itself is showing its age. With walls, tables and splashing needing a deep cleaning. Staff was friendly and courteous. Very much overpriced. Sadly this is becoming a trend in Raleigh. There are much better options for this price.
Atmosphere: 3
Food: 2
Service: 1
Brianna
Love love love their cheesecake. Even though it's a chain it doesn't have the poor chain restaurant quality
Atmosphere: 5
Food: 5
Service: 5
Kailey Bryant
Sat at the bar, server was not friendly & barley came by to check on us. Waited a good 20 minutes before we were even greeted, when it came time to check out. He was just hanging out playing on his phone. Another server helped us. As a fellow server, shame on you. Also, responding “ight” is not polite whatsoever.
Atmosphere: 3
Food: 5
Service: 1
Rose Wrenn
Attentive, patient server! Wish I had checked the menu before coming to the restaurant. The menu is so extensive, it took a while for me to decide!!!
Atmosphere: 5
Food: 5
Service: 5
batmanvtj
Always a joy to sit down and have a good meal, and the atmosphere is fantastic
David Villa
Rachel Brookshire needs to be let go, absolutely terrible service and inappropriate
### Disappointing Experience at The Cheesecake Factory in Raleigh, NC
I recently visited The Cheesecake Factory at Crabtree Valley Mall in Raleigh, and while the food was mediocre at best—overpriced portions that felt more like a chain restaurant gimmick than anything special—the real dealbreaker was discovering that this place employs staff who openly support political violence. In today's world, where companies should vet their hires for basic decency, it's unacceptable to have someone like that behind the counter, potentially influencing the atmosphere or even the service. It made me uncomfortable and left a sour taste that no amount of cheesecake could fix. Avoid this location if you value a neutral dining experience; there are better options in Raleigh without the baggage. One star, and I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Barbara hughes
Place was dirty, all glass needs clean.
Atmosphere: 3
Food: 3
Service: 2
J B
I’m done and never ordering takeout from this location again! Something is always missing from my order (this time they forgot my fries) and then brought me cold fries after waiting by which time the rest of my food was also cold!
Eva Castillo
Fantastic food, fast seating, clean restrooms and excellent service!!
Atmosphere: 5
Food: 5
Service: 5
Christopher Brown
The food was awesome, even though the menu is humongous. The service was top tier. The smash burger is one the best burgers I've had. No complaints about anything there.
Customer service was absolutely horrible this evening! Spoke with manger Amy and it was not any better!
Atmosphere: 1
Food: 1
Service: 1
I really only go here for the cheesecakes. I've been once or twice for dinner but my true love are the different kinds of cheesecakes.
Atmosphere: 5
Food: 5
Service: 5
Always love this place.Great atmosphere.Great food. Just a personal disappointment, we went there for our 19th wedding anniversary and everything was great except my wife's favorite meal was on the menu, chicken marsala. How do you not have that has a regular on the menu? Like I said, just a personal rant, but everything was great. We enjoyed ourselves.
Atmosphere: 5
Food: 5
Service: 5
Paid 74$ for a Linda's chocolate fudge cake for my bday and most of it was fudge and frosting. I offered them the cake back and was told they dont do refunds. Will never be back. Legit have to call my bank to get money back when they could've helped if they wanted too
Food: 1
Service: 1
Massively overrated. I went with my family on a Thursday afternoon. It took 40 minutes to get our food. The restaurant was not even close to 30 percent capacity. Other guests ordered and ate before we got our food. The food cost twice as much as the same product at Chill's.Our order was mixed up. The salad was pitiful. Presentation was low effort. Silverware looked horrible with stains and water spots. The restaurant itself is showing its age. With walls, tables and splashing needing a deep cleaning. Staff was friendly and courteous. Very much overpriced. Sadly this is becoming a trend in Raleigh. There are much better options for this price.
Atmosphere: 3
Food: 2
Service: 1
Love love love their cheesecake. Even though it's a chain it doesn't have the poor chain restaurant quality
Atmosphere: 5
Food: 5
Service: 5
Sat at the bar, server was not friendly & barley came by to check on us. Waited a good 20 minutes before we were even greeted, when it came time to check out. He was just hanging out playing on his phone. Another server helped us. As a fellow server, shame on you. Also, responding “ight” is not polite whatsoever.
Atmosphere: 3
Food: 5
Service: 1
Attentive, patient server! Wish I had checked the menu before coming to the restaurant. The menu is so extensive, it took a while for me to decide!!!
Atmosphere: 5
Food: 5
Service: 5
Always a joy to sit down and have a good meal, and the atmosphere is fantastic
Rachel Brookshire needs to be let go, absolutely terrible service and inappropriate
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
### Disappointing Experience at The Cheesecake Factory in Raleigh, NC
I recently visited The Cheesecake Factory at Crabtree Valley Mall in Raleigh, and while the food was mediocre at best—overpriced portions that felt more like a chain restaurant gimmick than anything special—the real dealbreaker was discovering that this place employs staff who openly support political violence. In today's world, where companies should vet their hires for basic decency, it's unacceptable to have someone like that behind the counter, potentially influencing the atmosphere or even the service. It made me uncomfortable and left a sour taste that no amount of cheesecake could fix. Avoid this location if you value a neutral dining experience; there are better options in Raleigh without the baggage. One star, and I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Place was dirty, all glass needs clean.
Atmosphere: 3
Food: 3
Service: 2
I’m done and never ordering takeout from this location again! Something is always missing from my order (this time they forgot my fries) and then brought me cold fries after waiting by which time the rest of my food was also cold!
Fantastic food, fast seating, clean restrooms and excellent service!!
Atmosphere: 5
Food: 5
Service: 5
The food was awesome, even though the menu is humongous. The service was top tier. The smash burger is one the best burgers I've had. No complaints about anything there.
Atmosphere: 4
Food: 5
Service: 5
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