Hey can I get back the money you've stolen from me? Placed the order through the hardees app at 7:45pm, got to the store and walked in to pick it up at 7:54pm & was yelled at and told the lobby was closed - the store hours state theyre open until 9pm and the online order instructions state to go in the store and get the order at the counter and the door was unlocked...but sure scream that I need to use the drive through. I then had to then sit in the drive through line for 10 additional minutes to then be informed that they had no tenders (so why not contact me and let me know?) And that they wouldn't be refunding the order and I needed to figure it out because I ordered in the hardees app. Left with nothing, but apparently it's now my responsibility as the customer to find a way to cancel the order that the store marked as completed - of which I received NOTHING. I was also advised that Hardee's is not affiliated with the Hardee's app and that the Hardee's app is a 3rd party ordering service for when I want to order Hardee's....make that make sense for me. Please refund this order immediately. Also, the contact ph# included for issues with the order is a wireless number that's no longer in service and I've tried every other way to contact customer service which apparently doesn't exist.
Atmosphere: 1
Food: 1
Service: 1
Joyce Hinson
Good food.
Atmosphere: 5
Food: 5
Service: 5
Laura Woods
Cashier was very nice
Atmosphere: 5
Food: 5
Service: 5
William Stokes
Stopped in to get a late lunch after running some errands. I don't go to Rockwell very often, but I'm glad I did, due to the friendly, quick service. The lady at the window asked me to pull forward after I paid and so I had to wait a few minutes, but it wasn't very long and the food seemed very fresh when it was brought out to me, and she thanked me for my business, just a good customer experience all around in my opinion. I would definitely go back, probably will soon based on the great service and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Teresa Holshouser
we went on 6/15/25, this man told us we couldn't told eat In dining room cause he was closing up and so we ate in our vehicle were it was hot and then he was rude to drive thru people and made a comment about everyone has to come now at one time but there was only one car and us , then at 729 he lock the door to inside we sat in our vehicle and watch him, we will never go there again I promise
Atmosphere: 1
Food: 3
Service: 1
Angela Argueta
Hardee’s in Rockwell is the best! Food is always fresh and delicious. Employees are always friendly and provide great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Breakfast Sandwich
Mandi Gruber
If I could leave a negative amount of stars, I would. Today, after not visiting this location for nearly 4 months due to poor customer service and quality of product..my mother decided to give them another shot. A simple order, a hotdog with only ketchup and onions (bc your chili sucks),a medium tea,and medium fry. The customer service employee working the drive thru asked her a total of 4 different times, “ketchup and onions, right?” & yet it has MUSTARD on it?! Not only that, you placed a broken lid on the cup so it spilled everywhere in the car as soon as she picked it up. This place obviously isn’t going to change and it’s a shame that people can’t get a quality meal within the community.
We came here pretty empty but we got milkshakes and applepies:)
Atmosphere: 5
Food: 5
Service: 5
Nicole Lankford
Yay!!! Stopped here for milkshakes with my family and everyone was so nice!! We had to pull up to wait on our shakes but they were so nice we didn’t mind… We just told each other jokes while we waited.
Atmosphere: 5
Food: 5
Service: 5
Karen Chargo
Food a little dry and took a little long
Atmosphere: 3
Food: 3
Service: 2
Joshua Trexler
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Terri Stevenson
The service this morning was very pleasant and my order met all my specifications.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rise and Shine Coffee, Famous Star, Super Star
Hey can I get back the money you've stolen from me? Placed the order through the hardees app at 7:45pm, got to the store and walked in to pick it up at 7:54pm & was yelled at and told the lobby was closed - the store hours state theyre open until 9pm and the online order instructions state to go in the store and get the order at the counter and the door was unlocked...but sure scream that I need to use the drive through. I then had to then sit in the drive through line for 10 additional minutes to then be informed that they had no tenders (so why not contact me and let me know?) And that they wouldn't be refunding the order and I needed to figure it out because I ordered in the hardees app. Left with nothing, but apparently it's now my responsibility as the customer to find a way to cancel the order that the store marked as completed - of which I received NOTHING. I was also advised that Hardee's is not affiliated with the Hardee's app and that the Hardee's app is a 3rd party ordering service for when I want to order Hardee's....make that make sense for me. Please refund this order immediately. Also, the contact ph# included for issues with the order is a wireless number that's no longer in service and I've tried every other way to contact customer service which apparently doesn't exist.
Atmosphere: 1
Food: 1
Service: 1
Good food.
Atmosphere: 5
Food: 5
Service: 5
Cashier was very nice
Atmosphere: 5
Food: 5
Service: 5
Stopped in to get a late lunch after running some errands. I don't go to Rockwell very often, but I'm glad I did, due to the friendly, quick service. The lady at the window asked me to pull forward after I paid and so I had to wait a few minutes, but it wasn't very long and the food seemed very fresh when it was brought out to me, and she thanked me for my business, just a good customer experience all around in my opinion. I would definitely go back, probably will soon based on the great service and fresh food.
Atmosphere: 5
Food: 5
Service: 5
we went on 6/15/25, this man told us we couldn't told eat In dining room cause he was closing up and so we ate in our vehicle were it was hot and then he was rude to drive thru people and made a comment about everyone has to come now at one time but there was only one car and us , then at 729 he lock the door to inside we sat in our vehicle and watch him, we will never go there again I promise
Atmosphere: 1
Food: 3
Service: 1
Hardee’s in Rockwell is the best! Food is always fresh and delicious. Employees are always friendly and provide great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Breakfast Sandwich
If I could leave a negative amount of stars, I would. Today, after not visiting this location for nearly 4 months due to poor customer service and quality of product..my mother decided to give them another shot. A simple order, a hotdog with only ketchup and onions (bc your chili sucks),a medium tea,and medium fry. The customer service employee working the drive thru asked her a total of 4 different times, “ketchup and onions, right?” & yet it has MUSTARD on it?! Not only that, you placed a broken lid on the cup so it spilled everywhere in the car as soon as she picked it up. This place obviously isn’t going to change and it’s a shame that people can’t get a quality meal within the community.
Food: 1
Service: 1
Hometown feel friendly service
Atmosphere: 5
Food: 5
Service: 5
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Thanks for the apple pie
Restaurantji Recommends
We came here pretty empty but we got milkshakes and applepies:)
Atmosphere: 5
Food: 5
Service: 5
Yay!!! Stopped here for milkshakes with my family and everyone was so nice!! We had to pull up to wait on our shakes but they were so nice we didn’t mind… We just told each other jokes while we waited.
Atmosphere: 5
Food: 5
Service: 5
Food a little dry and took a little long
Atmosphere: 3
Food: 3
Service: 2
Great burgers
Atmosphere: 5
Food: 5
Service: 5
The service this morning was very pleasant and my order met all my specifications.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rise and Shine Coffee, Famous Star, Super Star
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