Starbucks never disappoints! First time at this location.
Atmosphere: 5
Food: 5
Service: 5
Michael Riggins
30 minute wait in drive thru is unacceptable!
James Barnett
Love the coffee. People are very friendly, well mannered. Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Tonya Marier
I’ve been to Starbucks all over the country and I’ve never had an issue except like this one. 20+ minute drive through line. 30 minute wait for order ahead. They need to throw everything away and start from scratch at this location.
Service: 1
La
I ordered a Vanilla Bean Frappuccino with white mocha, brown cookie crumble, strawberry drizzle throughout, and whipped cream. The drink was made incorrectly—no strawberry throughout the cup and the wrong cookie topping. When I pointed this out, the barista became defensive instead of simply remaking the drink.
Rather than following Starbucks policy and making a fresh one, she poured the incorrect drink into new cups, reused the old whipped cream, and added missing drizzle afterward. I also observed liquid splashing from her hands into the cups during this process. When I questioned it, she insisted there was “nothing wrong” with the old drinks.
Once she noticed I was recording, her behavior escalated and she threatened to call the police. A manager later dismissed it as a “miscommunication,” but this went beyond that. This was a sanitation issue, poor customer service, and an inappropriate response to accountability.
Very disappointing experience.
Atmosphere: 2
Food: 2
Service: 2
Theresa N.
We had a very pleasant experience at this Starbucks. The staff was friendly and welcoming, and ordering was quick and easy. All of our drinks were made correctly and tasted great. I feel like the wait for drinks was very standard, maybe 5 minutes which isn’t bad at all.
The store was clean and well maintained, including the interior seating area. The bathrooms were also clean, and access is limited to customers only with a code, which was appreciated. Overall, it was a smooth and enjoyable stop.
Atmosphere: 5
Food: 5
Service: 5
wyatt janning
This is the worst Starbucks in my opinion. Food and drinks are great, but expect to wait 2-3x longer than any Starbucks experiences ever. Same with the one in Wilson.
Atmosphere: 5
Food: 5
Service: 5
Melissa Marquette
I always get the correct order and its delicious
Service: 5
Xander D'Amico
Hours are not accurate. Staff made me wait 10 minutes in the drive thru just to tell me they weren't open.
Ordered a peppermint white chocolate creme frap twice in a row specifically not the dark mocha and both times gave me a dark peppermint mocha :(
eta my husband also got an order for Johnathan instead of his order. He’s not Johnathan :(
Atmosphere: 3
Food: 3
Service: 3
Lamarcus Smith
As an army Veteran ima just say this you guys are racist. You guys profiled me and another woman. I didn’t served this country just for you guys to treat people like crap…….
Atmosphere: 1
Food: 1
Service: 1
Patrice Parkinson
Manager calls police on paying customers.
Service: 1
Rachel Ricks
Our total time of entering the drive through line was 41 minutes. The line started at the actual drive though so it wasn’t an excessive line. Had we been able to get out of line I 100% would have! When we got to the window, the staff didn’t smile or have any interaction other than telling me my total with a blank miserable looking face. The drinks weren’t even made right and were not that good. I will be driving 10 extra minutes to go to the one in Wilson on hwy 95 to avoid this place at all costs!
Robert Woodard
Good food, good coffee, hot or cold. Service was fairly quick
Starbucks never disappoints! First time at this location.
Atmosphere: 5
Food: 5
Service: 5
30 minute wait in drive thru is unacceptable!
Love the coffee. People are very friendly, well mannered.
Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to Starbucks all over the country and I’ve never had an issue except like this one. 20+ minute drive through line. 30 minute wait for order ahead. They need to throw everything away and start from scratch at this location.
Service: 1
I ordered a Vanilla Bean Frappuccino with white mocha, brown cookie crumble, strawberry drizzle throughout, and whipped cream. The drink was made incorrectly—no strawberry throughout the cup and the wrong cookie topping. When I pointed this out, the barista became defensive instead of simply remaking the drink.
Rather than following Starbucks policy and making a fresh one, she poured the incorrect drink into new cups, reused the old whipped cream, and added missing drizzle afterward. I also observed liquid splashing from her hands into the cups during this process. When I questioned it, she insisted there was “nothing wrong” with the old drinks.
Once she noticed I was recording, her behavior escalated and she threatened to call the police. A manager later dismissed it as a “miscommunication,” but this went beyond that. This was a sanitation issue, poor customer service, and an inappropriate response to accountability.
Very disappointing experience.
Atmosphere: 2
Food: 2
Service: 2
We had a very pleasant experience at this Starbucks. The staff was friendly and welcoming, and ordering was quick and easy. All of our drinks were made correctly and tasted great. I feel like the wait for drinks was very standard, maybe 5 minutes which isn’t bad at all.
The store was clean and well maintained, including the interior seating area. The bathrooms were also clean, and access is limited to customers only with a code, which was appreciated. Overall, it was a smooth and enjoyable stop.
Atmosphere: 5
Food: 5
Service: 5
This is the worst Starbucks in my opinion. Food and drinks are great, but expect to wait 2-3x longer than any Starbucks experiences ever. Same with the one in Wilson.
Atmosphere: 5
Food: 5
Service: 5
I always get the correct order and its delicious
Service: 5
Hours are not accurate. Staff made me wait 10 minutes in the drive thru just to tell me they weren't open.
Atmosphere: 1
Food: 1
Service: 1
Fast service, clean environment.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a peppermint white chocolate creme frap twice in a row specifically not the dark mocha and both times gave me a dark peppermint mocha :(
eta my husband also got an order for Johnathan instead of his order. He’s not Johnathan :(
Atmosphere: 3
Food: 3
Service: 3
As an army Veteran ima just say this you guys are racist. You guys profiled me and another woman. I didn’t served this country just for you guys to treat people like crap…….
Atmosphere: 1
Food: 1
Service: 1
Manager calls police on paying customers.
Service: 1
Our total time of entering the drive through line was 41 minutes. The line started at the actual drive though so it wasn’t an excessive line. Had we been able to get out of line I 100% would have! When we got to the window, the staff didn’t smile or have any interaction other than telling me my total with a blank miserable looking face. The drinks weren’t even made right and were not that good. I will be driving 10 extra minutes to go to the one in Wilson on hwy 95 to avoid this place at all costs!
Good food, good coffee, hot or cold. Service was fairly quick
Atmosphere: 5
Food: 5
Service: 5
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