I am a Panera Breakfast junkie for two reasons which are the service and the food. Good Customer service is extremely important to me. I usually preorder on my app and pick up breakfast in the drive thru. The staff is wonderful. They are always polite and accommodating. I one day accidentally ordered and put the wrong pick up time and they worked with me to set a later pick up time and my food was hot when I received it. The morning manager (I don’t know her name) is awesome as well as her team. Keep up the good work.
Atmosphere: 5
Food: 4
Service: 5
Rocket 1
1 year later, came back because of gift cards. They don't know my total at drive thru. Why is this place still so bad with training of staff
Jessica Miller (Jessie)
I use the drive through in the morning. I like the alternative to fast food. They have unique choices that keep me satisfied until lunchtime.
Food: 5
Service: 5
Amanda
I’ve been to this location three times. Twice through the drive through where I’ve waited up to 10 minutes for service, this doesn’t include the wait time for the food before I finally just drive away. And once in house, where when I’ve walked in, the counter folks walked away and I waited 5 minutes for service. I really don’t know what is up with this location. Panera is my favorite bogie fast food. I’ve even give this location a good try, but it’s really just not worth it. Avoid this location if you can.
Atmosphere: 1
Food: 3
Service: 1
Dominique Diane
Horrible service. Ordered on the app. Was a few minutes past pick up time, waited in the drive through with only one other car in it for 10 minutes before they acknowledged anyone. Then told me when I pulled up it would be 15 minutes wait before I could order. I told them I had a pick up and they said pull forward. Waited another 15 before finally going inside. Order wasn't even made yet. Staff was arguing, cussing, and complaining loudly and not preparing orders. Also, the inside of the restaurant was honestly in bad shape and in need of a clean. Not sure what was going on because I love Panara but will never be back to this location. Then, to top it off, food was very poorly made. Missing ingredients, maybe 3 leaves of arugula on my sandwich. Disappointed. Better do better, or at the very least the bare minimum, or this location will be going out of business.
Atmosphere: 1
Food: 2
Service: 1
Anna Matthews
This is the worst place ever do not eat here. I ordered my food online and then I did not get any type of call for an hour. I had to go inside the store and I had for a pick up then they told me it wasn’t at that store. I looked online. It was at that store. I know I ordered at that store pay for it online Turn around and they said they lost my order then 30 minutes later they bring me cold food asked me do I want it? I told them no I do not want cold food. Return my money. The manager would not even return my money to store. GM said that he can’t give me back my money because it was done online. Stay away from this nasty place went in there. The floors was nasty food laying everywhere food sitting out in the open it smelled bad inside there. This was my first time going there and last time I was ordering a meal for my son who is an emt he said he wanted something lighter not from there anymore that is the nastiest place ever do not eat there and go past that disgusting place. I had to call the police because I could not even get a void receipt. The manager which is a little young girl ran to the back and hit in the back and I told her I’m not leaving until the police get here because I just don’t understand. Why are you a manager and you’re incompetent? You are manager and hiding in the back your manager in the store looks like this. It smells like this. It’s disgusting in there Save your stomach and your money and your life and eat somewhere else eat at home. That’s the best place. they need to shut that place down and stop making these kids managers stop making these kids supervisors stop making these kids managers over these stores. The far as they need to go is shift managers and they need to go through a lot of training safety training, food management training these places are disgusting Eat at home if you wanna be safe if you want good food and it’s cheaper everything has the audacity to get more expensive, but the quality and safety of everything has gotten so much worse never again.
Heather Pullum
EVERY table in the restaurant was dirty and I ended up having to clean my own table with disinfectant wipes. My salad was swimming in ranch and my sandwich was not right. The bacon was burnt and my tomato was missing. $46 dollars spent for a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Linda Burleyson
Waiting ten minutes at drive thru 9pm. Why? This place has gotten worse
Greg Wilson
I just had dinner at the Panera in Salisbury, NC. I'm not usually one to leave a bad review. However, this experience was so bad, that I feel compelled to let the owner know. In short, the food, service, and cleanliness of the restaurant were all terrible. First, the cashier who took my order was incredibly rude. He had a terrible attitude and acted annoyed that I was even in the restaurant. Most of the tables were dirty. There was a large puddle of liquid pooled at the base of the drink machine. You couldn't get a fountain drink without stepping onto a soaking wet mat in the middle of the puddle. The bathroom was also disgusting. I ordered a sesame chicken salad to go. What I received was a pile of ice-burg lettuce with chicken on top and a container of dressing---that's it. When I went to the cashier to question why I had not received romaine lettuce, almonds, cilantro, etc, he again acted annoyed. He prepared another asian sesame salad this time on ice-burg lettuce and mixed greens. When I asked him about the romaine, he forcefully responded "That is romaine." It clearly was not. I decided it's best not to argue with someone who might be special needs or on drugs. I left the restaurant. Worst Panera that I've ever visited.
Atmosphere: 1
Food: 1
Service: 1
Blake Baker
The manager was very ignorant an passive aggressive, cussing and being rude all because he said "he had a bad day"
Last time I was here, they were out of the basics, like chicken for salads and sandwiches.
This time, the places was almost empty, but they were a bit sloppy on sandwich construction, with meat all over the outside when I opened the wrapper.
They also totally forgot the sides that come with all the orders we made and I had to go ask for it.
They also didn’t call my name when the order was ready. It was sitting on the counter unlabeled and they were so quiet it did not sound like my name (which is very common and easy to say). Might have been the headphones they had in while they worked.
Atmosphere: 3
Food: 4
Service: 3
Aja Schmidt
Don't come if you have somewhere to be. Even with ordering ahead in the app, their drive-through is incredibly slow no matter what time of day it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Pack
Javon Caldwell
The worst experience I have had at Panera bread. I ordered two sandwiches and only got one for $20. Never again. Go back the next day after calling them back about my order. They refuse to remake my order.
Atmosphere: 3
Food: 4
Service: 2
Chris Shupe
Went up there around 8:00 Saturday night nobody in drive thru 1 car in parking lot pulled up to the drive through lady said could I wait a moment sure no problem 15 minutes later nobody never came on pulled up to the window and observe worker sitting there on her phone DROVE
Atmosphere: 1
Food: 1
Service: 1
Michael Davis
Overpriced food with rude service. If I’m gonna pay more I expect chic-fil-a service, not McDonald’s service.
I am a Panera Breakfast junkie for two reasons which are the service and the food. Good Customer service is extremely important to me. I usually preorder on my app and pick up breakfast in the drive thru. The staff is wonderful. They are always polite and accommodating. I one day accidentally ordered and put the wrong pick up time and they worked with me to set a later pick up time and my food was hot when I received it. The morning manager (I don’t know her name) is awesome as well as her team. Keep up the good work.
Atmosphere: 5
Food: 4
Service: 5
1 year later, came back because of gift cards. They don't know my total at drive thru. Why is this place still so bad with training of staff
I use the drive through in the morning. I like the alternative to fast food. They have unique choices that keep me satisfied until lunchtime.
Food: 5
Service: 5
I’ve been to this location three times. Twice through the drive through where I’ve waited up to 10 minutes for service, this doesn’t include the wait time for the food before I finally just drive away. And once in house, where when I’ve walked in, the counter folks walked away and I waited 5 minutes for service. I really don’t know what is up with this location. Panera is my favorite bogie fast food. I’ve even give this location a good try, but it’s really just not worth it. Avoid this location if you can.
Atmosphere: 1
Food: 3
Service: 1
Horrible service. Ordered on the app. Was a few minutes past pick up time, waited in the drive through with only one other car in it for 10 minutes before they acknowledged anyone. Then told me when I pulled up it would be 15 minutes wait before I could order. I told them I had a pick up and they said pull forward. Waited another 15 before finally going inside. Order wasn't even made yet. Staff was arguing, cussing, and complaining loudly and not preparing orders. Also, the inside of the restaurant was honestly in bad shape and in need of a clean. Not sure what was going on because I love Panara but will never be back to this location. Then, to top it off, food was very poorly made. Missing ingredients, maybe 3 leaves of arugula on my sandwich. Disappointed. Better do better, or at the very least the bare minimum, or this location will be going out of business.
Atmosphere: 1
Food: 2
Service: 1
This is the worst place ever do not eat here. I ordered my food online and then I did not get any type of call for an hour. I had to go inside the store and I had for a pick up then they told me it wasn’t at that store. I looked online. It was at that store. I know I ordered at that store pay for it online Turn around and they said they lost my order then 30 minutes later they bring me cold food asked me do I want it? I told them no I do not want cold food. Return my money. The manager would not even return my money to store. GM said that he can’t give me back my money because it was done online. Stay away from this nasty place went in there. The floors was nasty food laying everywhere food sitting out in the open it smelled bad inside there. This was my first time going there and last time I was ordering a meal for my son who is an emt he said he wanted something lighter not from there anymore that is the nastiest place ever do not eat there and go past that disgusting place. I had to call the police because I could not even get a void receipt. The manager which is a little young girl ran to the back and hit in the back and I told her I’m not leaving until the police get here because I just don’t understand. Why are you a manager and you’re incompetent? You are manager and hiding in the back your manager in the store looks like this. It smells like this. It’s disgusting in there Save your stomach and your money and your life and eat somewhere else eat at home. That’s the best place. they need to shut that place down and stop making these kids managers stop making these kids supervisors stop making these kids managers over these stores. The far as they need to go is shift managers and they need to go through a lot of training safety training, food management training these places are disgusting Eat at home if you wanna be safe if you want good food and it’s cheaper everything has the audacity to get more expensive, but the quality and safety of everything has gotten so much worse never again.
EVERY table in the restaurant was dirty and I ended up having to clean my own table with disinfectant wipes. My salad was swimming in ranch and my sandwich was not right. The bacon was burnt and my tomato was missing. $46 dollars spent for a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Waiting ten minutes at drive thru 9pm. Why? This place has gotten worse
I just had dinner at the Panera in Salisbury, NC. I'm not usually one to leave a bad review. However, this experience was so bad, that I feel compelled to let the owner know. In short, the food, service, and cleanliness of the restaurant were all terrible. First, the cashier who took my order was incredibly rude. He had a terrible attitude and acted annoyed that I was even in the restaurant. Most of the tables were dirty. There was a large puddle of liquid pooled at the base of the drink machine. You couldn't get a fountain drink without stepping onto a soaking wet mat in the middle of the puddle. The bathroom was also disgusting. I ordered a sesame chicken salad to go. What I received was a pile of ice-burg lettuce with chicken on top and a container of dressing---that's it. When I went to the cashier to question why I had not received romaine lettuce, almonds, cilantro, etc, he again acted annoyed. He prepared another asian sesame salad this time on ice-burg lettuce and mixed greens. When I asked him about the romaine, he forcefully responded "That is romaine." It clearly was not. I decided it's best not to argue with someone who might be special needs or on drugs. I left the restaurant. Worst Panera that I've ever visited.
Atmosphere: 1
Food: 1
Service: 1
The manager was very ignorant an passive aggressive, cussing and being rude all because he said "he had a bad day"
Service: 1
Restaurantji Recommends
Last time I was here, they were out of the basics, like chicken for salads and sandwiches.
This time, the places was almost empty, but they were a bit sloppy on sandwich construction, with meat all over the outside when I opened the wrapper.
They also totally forgot the sides that come with all the orders we made and I had to go ask for it.
They also didn’t call my name when the order was ready. It was sitting on the counter unlabeled and they were so quiet it did not sound like my name (which is very common and easy to say). Might have been the headphones they had in while they worked.
Atmosphere: 3
Food: 4
Service: 3
Don't come if you have somewhere to be. Even with ordering ahead in the app, their drive-through is incredibly slow no matter what time of day it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Pack
The worst experience I have had at Panera bread. I ordered two sandwiches and only got one for $20. Never again. Go back the next day after calling them back about my order. They refuse to remake my order.
Atmosphere: 3
Food: 4
Service: 2
Went up there around 8:00 Saturday night nobody in drive thru 1 car in parking lot pulled up to the drive through lady said could I wait a moment sure no problem 15 minutes later nobody never came on pulled up to the window and observe worker sitting there on her phone DROVE
Atmosphere: 1
Food: 1
Service: 1
Overpriced food with rude service. If I’m gonna pay more I expect chic-fil-a service, not McDonald’s service.
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