3.2
Average
78 Reviews
1321 Benvenue Road, Rocky Mount · 7.69 miles
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- New Ultimate Cookie Blizzard Treat - Oreo Chips Ahoy and Nutter Butter
- New Peanut Butter Cookie Dough Party Blizzard Treat
- Pretzel Sticks with Zesty Queso
- Peanut Buster Parfait
“I think this place is fine as long as you have your order together and there's nothing weird with it. The young woman who took my order was not very well trained because she had to keep asking someone else how to do things: how to check balance on a gift card, and how to back out of the order so I can add another item. Each time it cost a few minutes with her needing to leave to go find the person who had the knowledge. And then apparently with their system even the supervisor said that the only way to cancel out of the order to add something new was to keep tapping a certain place on the screen until it went away or cleared up or something. They tapped it about 60 times and it still wasn't enough, so I just told them never mind I'm not going to add that item. The line was building up behind me and I didn't want to frustrate anybody. Also be careful because I had a scannable coupon from the dairy Queen app, and at first it wasn't affected on my ticket. So if I didn't recheck things, I would have been ripped off. Also I ordered a blizzard full price, but when I checked the amount of the order I know it was double what it needed to be and I looked down and she had put blizzard in twice. When I asked her why that was there she was very nice and apologized and took it off, but she said that the system keeps doing that. So it really looks like their computer system needs a serious overhaul, because it has trouble doing simple things. One guy had to come in and request his food and the lady who was wearing the drive-thru headset wasn't really all that nice about it. But everyone else, like my cashier, had good attitudes, which is nice considering their problematic system. It seems to be a newer building and so a lot of the things looked in good shape. When it was time for me to leave a couple of ice cream drips on my table and so I went to get a napkin from the one dispenser in the common area. It was empty, and given all the headaches I had had at this particular visit, I just left, instead of asking for some napkins from the staff. The blizzard and the dipped cone however were excellent and up to the good quality of the regular dairy Queen standards.”
Fast Food · $
