Very rude customer service. Had to wait on food which I know isn’t the servers fault but they could at the minimum talk to the customer like a human being. I don’t expect fast food workers to engage in conversation but also to not interact very aggressively. Complain the whole time about serving people & talking down to you as if you’re stupid. I don’t mind receiving sloppy food here and there since these establishments always have their hands full coming from someone who’s worked in the industry, but my bun being stuck to the side of the bag completely unwrapped is just uncalled for. ?
Took to long to place order got to the window girl on the phone face time had to wait until she finished before she took my money
Atmosphere: 3
Food: 3
Service: 1
Russ Duker
At 5 pm, on a busy day, the onion rings were cold. Hush puppies were hot but no butter; they were dry. The spicy chicken sandwich is a very thing pressed chicken patty on a bun with little flavor. It did have a fresh slice of tomato. The chocolate shake was frozen. Tasted like maybe made from something imitation other than real dairy and chocolate.
Atmosphere: 2
Food: 2
Service: 3
Kathy Allman
Cookout is a local favorite in Charlotte and known for food food fast at a reasonable cost. Wasxon a trip with my best friend and we spotted the Cook out and were able to get gt iced tea and BLT sandwiches and an order of hushpuppies. Food was great, service was not as friendly as we are accustomed.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hushpuppies, blt Sandwich
Local Peddler
I was going to eat here all the time; however, since hiring the new cook the food quality is terrible...fries aren't fully cooked. I circle around and then get more uncooked fries.Their portions are fn ridiculous. You use to get a decent amount. Sometimes I'll get 3 cheese bites and a few fries.White woman at night is a lying bih. She will have an attitude and lie to your face about them not having sauces. Go through the other line and guess what you get...the sauce.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Hupp
Not friendly, but honestly they probably can't be too friendly. Traffic backs into the street. Order was correct and good.
We went through the drive thru and was not given silverware, ketchup or napkins nor were we asked about these items. Then the burger looked like someone put their finder through the top. The coleslaw was just chopped up cabbage and we were missing items.
Atmosphere: 1
Food: 1
Service: 2
Joseph M
Good selection, Good prices, good food. Was my first time eating at Cook Out. I definitely recommend
Atmosphere: 4
Food: 4
Service: 4
Josh Davis
Not bad. Tough place to get into sometimes.
Atmosphere: 4
Food: 4
Service: 4
Sara Stone
They left out half my order. So I look at my receipt, I was charged a completely different amount. And I paid cash. Where’d my money go? Crazy part is I Got my drink for my tray that I ordered. And you know I tried calling and there’s no answer. Hope y’all needed that ten dollars.
I ordered a burger for me and my wife and we both enjoyed it. Fries could be more seasoned tho.Parking: ParkinWheelchair accessibility: Wheelchair access point
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger
Lol Lol
My food look like they just squished it all with their hand. Their customer service is awful. They need to have pleasant people working the windows, not rude people that act like they don’t even want to be there. They need to also remember to give everything the customer asked for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Bites
Tracy White
Food was overcooked and the cashier had a nasty attitude. Will not be getting any more of my
Atmosphere: 2
Food: 3
Service: 2
Tim Walker
A very good food chain that seems to want their customers satisfied?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sandwich, Fries
C P
Parking layout and drive thru design isn't very good
Very rude customer service. Had to wait on food which I know isn’t the servers fault but they could at the minimum talk to the customer like a human being. I don’t expect fast food workers to engage in conversation but also to not interact very aggressively. Complain the whole time about serving people & talking down to you as if you’re stupid. I don’t mind receiving sloppy food here and there since these establishments always have their hands full coming from someone who’s worked in the industry, but my bun being stuck to the side of the bag completely unwrapped is just uncalled for. ?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla, Slaw, Hamburger, BBQ Sandwich
Took to long to place order got to the window girl on the phone face time had to wait until she finished before she took my money
Atmosphere: 3
Food: 3
Service: 1
At 5 pm, on a busy day, the onion rings were cold. Hush puppies were hot but no butter; they were dry. The spicy chicken sandwich is a very thing pressed chicken patty on a bun with little flavor. It did have a fresh slice of tomato. The chocolate shake was frozen. Tasted like maybe made from something imitation other than real dairy and chocolate.
Atmosphere: 2
Food: 2
Service: 3
Cookout is a local favorite in Charlotte and known for food food fast at a reasonable cost. Wasxon a trip with my best friend and we spotted the Cook out and were able to get gt iced tea and BLT sandwiches and an order of hushpuppies. Food was great, service was not as friendly as we are accustomed.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hushpuppies, blt Sandwich
I was going to eat here all the time; however, since hiring the new cook the food quality is terrible...fries aren't fully cooked. I circle around and then get more uncooked fries.Their portions are fn ridiculous. You use to get a decent amount. Sometimes I'll get 3 cheese bites and a few fries.White woman at night is a lying bih. She will have an attitude and lie to your face about them not having sauces. Go through the other line and guess what you get...the sauce.
Atmosphere: 1
Food: 1
Service: 1
Not friendly, but honestly they probably can't be too friendly. Traffic backs into the street. Order was correct and good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Bites, Cheeseburger, Fries
We went through the drive thru and was not given silverware, ketchup or napkins nor were we asked about these items. Then the burger looked like someone put their finder through the top. The coleslaw was just chopped up cabbage and we were missing items.
Atmosphere: 1
Food: 1
Service: 2
Good selection, Good prices, good food. Was my first time eating at Cook Out. I definitely recommend
Atmosphere: 4
Food: 4
Service: 4
Not bad. Tough place to get into sometimes.
Atmosphere: 4
Food: 4
Service: 4
They left out half my order. So I look at my receipt, I was charged a completely different amount. And I paid cash. Where’d my money go? Crazy part is I Got my drink for my tray that I ordered. And you know I tried calling and there’s no answer. Hope y’all needed that ten dollars.
Restaurantji Recommends
I ordered a burger for me and my wife and we both enjoyed it. Fries could be more seasoned tho.Parking: ParkinWheelchair accessibility: Wheelchair access point
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger
My food look like they just squished it all with their hand. Their customer service is awful. They need to have pleasant people working the windows, not rude people that act like they don’t even want to be there. They need to also remember to give everything the customer asked for.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Bites
Food was overcooked and the cashier had a nasty attitude. Will not be getting any more of my
Atmosphere: 2
Food: 3
Service: 2
A very good food chain that seems to want their customers satisfied?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sandwich, Fries
Parking layout and drive thru design isn't very good